Just stopped by here today(Apple Bee’s in Tracy) Sunday at 12:08PM the 21st and we were offered a high top in the bar which we took. We sat there for what seemed 15 minutes and nobody even acknowledged us. The very young manager walked pass us three times as well as many servers. The restaurant was only at half capacity. There is no sense of urgency within this restaurant and I can now understand their 2.5 star rating. If the manager is going to be out on the floor, he should then actually atleast pay attention to what is going on. Try smiling at a guest or actually have a conversation with them. Needless to say, we are here across the parking lot enjoying a great burger ay Red Robin. The service was great!
Isabella Isis R.
Place rating: 1 Tracy, CA
I usually eat here and it’s great this time wasn’t so fun my chips for my dip where stale my pasta was messed up and plain and my blue ribbon brownie had cold chocolate and brownie I’m disappointed car side to go not so fun today
Ed B.
Place rating: 1 Tracy, CA
If I could give them less I would. My fiancé and I sat there for 20 minutes with zero service. We watched the servers walk right by, made eye contact with a group of them hanging out around their manager and yet no service. We will NEVER return thanks to this horrible experience.
Veronica L.
Place rating: 2 San Jose, CA
Sorry but I kinda get grossed out when the bathroom is nasty. And I don’t mean a little unkept. But down right disgusting. Makes me wonder how clean the kitchen is and how unsanitary the staff could possibly be. Beyond that, service was just ok. Not over the top pleasant or helpful, but not rude either. Food came quick and a decent temperature. Also wasn’t necessarily the freshest tasting. Just plain Jane average + a disgusting bathroom = I’ll skip that place next time.
Paul d.
Place rating: 4 Sacramento, CA
nice place to watch Monday night football. Also, since I’m staying at the Marriott hotel… I get an additional 10% off my meal, which is cool.
Angelica M.
Place rating: 5 South San Francisco, CA
Love going to Applebee’s with my family and friends! Such an awesome atmosphere to hang out and eat. Carmela was the hostess when I was in and her customer service was amazing! Greeted us with a smile and was on top of her game, taking care of those who came before us.
Karin C.
Place rating: 5 Pleasanton, CA
All Applebee’s are the same! That can be a good thing! Tracy has one thing better than all the rest — Krystal! She is awesome! Fast and attentive service always! I always sit at the bar! Now I’m moving and will miss her!
Ramon R.
Place rating: 5 New Braunfels, TX
Applebee’s is always a bomb spot to go to with buddies after work. The environment is awesome and they are always showing the latest games. My buddies and I always go to after work and always ask for my favorite server Rudy! This guy knows our order by memory now and knows how to take really good care of us. He has never failed to disappoint me. I’ve gone in there on a night when he wasn’t working and sat at the bar and it wasn’t that good of time. I enjoy how cheap their menu is. It allows us to keep ordering food while on a budget The stay opened till 2:00 am so you have enough time to go after work go to Applebee’s and enjoy their full American menu and best of all don’t forget to ask for Rudy!
Francis L.
Place rating: 5 San Francisco, CA
Great customer service by the host the other evening. Carmela, the host was kind, polite, and set proper expectations on a busy night. Hard working individuals are easily recognized, and this individual deserves all the credit on a thankless position.
Connie w.
Place rating: 2 Tracy, CA
Menu changed again. Bingo night on Saturday, and awful music…
A W.
Place rating: 5 Kihei, HI
Carley was the best server and bartender. She had such a great personality and is very friendly and attentive. Thank you Carley.
Rachel G.
Place rating: 4 Fairfield, CA
The Good: Most Applebee’s are the same. You’ve been to one, you’ve been to them all. The reason we keep the Tracy Applebee’s in our date night rotation is the bartender, Krystal. She’s friendly, fast and her service has never let us down. As long as she’s tending the bar Sunday nights, we’ll keep coming back. We also are a fan of their ‘Sunday Fundays’. You can’t go wrong with an all day happy hour. The rest of the staff here also seems incredibly friendly but we only sit at the bar. The Bad: We have a policy when we come here: never order the steaks, never order the ribs. It’s actually an Applebee’s wide rule for us. Thankfully their menus change often so we usually have plenty to choose from. The Ugly: No complaints on the décor here. It looks like every other Applebee’s. We do appreciate the local love and the Tracy related photos though.
April C.
Place rating: 5 Washington, DC
I came in last night with my family & Carmela the hostess was very pleasant, she greeted us with a smile! You don’t really get great service & warm welcoming when you walk into establishments these days. We didn’t have to wait long at all & she sat us in a comfortable area. The server was great, the food was great, the atmosphere was great. Thanks Applebee’s for never disappointing!
Cristina J.
Place rating: 1 Tracy, CA
Very disappointed. I love Applebee’s and often defend it to people. My friend that does not like it finally came with me tonight. Where to start? Table was sticky when we sat down, the fries on both our orders looked like they had been sitting there all night and were cold. My friends bacon on his burger was very undercooked and they never asked how we wanted the burger cooked. Very sad. Don’t think I will be back anytime soon
Richard Y.
Place rating: 1 Berlin
Wir wollten das einmal ausprobieren, da es die Kette — soweit ich weiß — nicht in Deutschland gibt. Fazit: Überteuert und geschmacklich sehr schräg. Das fing schon bei den Drinks an: Eine extrem künstlich schmeckende und nach Chlor riechende hausgemachte Limo mit vier dünnen Erdbeer-Scheibchen und ein extrem bitterer Eistee. Die Vorspeise(boneless wings) war dann überraschenderweise nicht«spicey», sondern einfach sauer und das Pasta-Chicken-Gericht mit Käse war: Süß! Ich tippe auf Honig im Rezept, aber da war einfach viel zu viel davon in der Soße. Wahrschheinlich lohnt es sich nur für Leute mit viel Hunger wegen ser unlimited fries und sonstigen unlimited refills etc. Was den Service betrifft: Eigtl. durchschnittlich aber leider kam es zu einem mE unangebrachten Vorfall. Eine andere Besucherin(ältere Dame) war mit Ihrem Ehemann vor Ort und hat uns gebeten, ein Foto von Ihnen zu machen. Der ältere Herr schien mir etwas verwirrt, wahrscheinlich dement, was mich natürlich nicht störte. Wir machten das Foto und wollten dann zu unserem Tisch. Der Mann verstand wohl irgendetwas falsch und wollte uns folgen. Das Missverständnis war schnell geklärt, die Ehefrau entschuldigte sich höflich — keinem schien die Situation unangenehm, jedoch machte die Bedienung, die uns zum Tisch führte, leise gegenüber uns noch extrem unangebrachte Bemerkungen über den Herren. Völlig daneben und unnötig.
Jessica D.
Place rating: 5 Tracy, CA
I had a great experience every time I went here. Always had my order right. The waiting can be a pain sometimes, but if you go early in the morning not many people are there. I come there three times a week, or every two weeks, they only messed up on my order once but they didn’t charge me for it. The one in Tracy isn’t so bad compare to Oakland.
Sara B.
Place rating: 1 Tracy, CA
So when first walking in to applebees it was okay. We got seated fairly quickly. When the waiter came to take our order he made everything so confusing because he was trying to split the bill right then and there. At first I was okay with it because maybe it saves him time at the end. In total we ordered 13 items for our table. Our original waiter brought out 2 items and then WENTHOME, leaving us with a different waiter who had no idea about anything for our table. We waited 30 minutes for another 4 items to come out and this is when we began to get frustrated. We then waited another 30 minutes for the rest of the items after the waitress had to ask us what we ordered. When we ended up getting the food it was cold and soggy, but that’s not the worst part. We ended up not receiving 1 item at all, we decided we had been there an hour and thirty minutes already so we cancelled the order. We honestly just wanted to go home and watch a movie like we had planned. We really got mad when she brought out the bill and she had charged us for the item that was cancelled! Also, all that time we had put in the beginning to split the bill obviously didn’t matter because it came all together! This was when everyone at the table wanted to run out. When we told the waitress about our problems with waiting an hour and thirty minutes for food she said, «it’s not my fault» and took off. Take in mind I am not a person to blame, I was not rude. I only wanted her to fix the problem but, all we got from her was attitude. We also told her we needed to see a manager she said,“well, we need to know the problem before we can get him,” really? Because I’ve never heard of that before. So we told her the bill isn’t split, «oh, i can fix that, you don’t need the manager,» okay… Well you charged us for the item we cancelled after it took an hour and thirty minutes, «oh, I can fix that too,» we finally told her her no we need the manager. When the manager did come he was handed a different receipt that didn’t have the item on it, the girl had given him a different receipt than what we were handed and we couldn’t even show him because she took it! The manager was also rude though! He only came over blamed us and then took off to divide the bill. Basically he just came over to shove us out as fast as he could, he did not solve any of our problems. I usually give a place a couple of times before I decide I’m never going back but, this was my last straw. I’ve already had four bad experiences there. This place has really gone down hill since Ray left, all the waiters/waitresses that used to be good at their job, now are the ones I’m saying beware to! Our waitress’s name was Jessyca Y., if you get her run out as fast as you can! The manager is the problem here though, bring Ray back! It’ll be a few years before I try applebees again period, unless I hear Ray’s back in town because that’s the only way the service and food has ever been good. And now I am saying HELLOCHILI’S
Mishelle N.
Place rating: 2 Tracy, CA
No busy at all for lunch — treated myself to lunch just needed some adult time, 5 minute before I got served
Carmik T.
Place rating: 1 Gilbert, AZ
I would give a minus if I could and after reading all these reviews– I will share my thoughts with you! Over two months ago we visited the Milpitas location(check my review) I also sent this review onto the Corp. Office and in-turn got a call from Eric Schmitt who is the GM for numerous locations including Milpitas & this location is his«home store». We spoke over 9 weeks ago regarding our extremely disappointing experience at the Milpitas location. He claimed he would be visiting that area to discuss mine: as well as other patrons issue with the staff. He also claimed he would be sending me a GC to «try them» again for better results & extended his gesture: that if I was even in the area to stop by the Tracy location. I have never received anything in the mail, he never followed up! So disappointing and won’t be back to either of these locations @ Applebee’s anytime soon. Seems this GM’s territories lack in good customer service and that stems from the corporate, to management, down to him & his staff. Follow through!
Bruce H.
Place rating: 3 Discovery Bay, CA
Visited on 12⁄30 prior to a shopping visit to the local mall. The place was full with a line waiting for tables. Noticing the bar and bar area tables were empty, we asked if we could sit there and were told yes. Service was prompt and friendly and drinks were served within 2 minutes. Anchor Steam is now a good addition to the draft lineup. Lunch entries are modestly sized but soups were hot and tasty. French onion and the tomato soups were both good. I would probably say that Chili’s is the closest competitor and Applebee’s has a better menu for those who are more conscious of calories, fat etc.
Melissa P.
Place rating: 5 Tracy, CA
Let’s face it, my family and I are regulars here. I’m talking, every Friday, Monday and sometimes mid week. I love the staff who work here, all very friendly. We’ve seen people come and go but our regular bartender Jen is great and our favorite waitress Liz. If you get the chance, sit at the bar tables! That’s where you can get sat with Liz! Beer selection is not so hot. But the atmosphere and food make it up I guess. Oh and they have rebel IPA on tap right now. Keep it going with craft beers Applebee’s!