Jos. A. Bank

Went to rent suit’s for my wedding. Process was horribly slow and painful, and took a little over an hour to complete. Suit’s were supposed to be ready 1 week before my wedding date, but didn’t arrive until 2 days prior. When I went for final fitting, the pants or suit jacket did not fit. Of my 5 groomsmen, 4 had issues and 2 had to come back the morning of the wedding. DON’T EVER USE FOR WEDDING RENTALS!!!
P. S. If your trying to buy a suit don’t go to Xavier or any of the old guys. The two ladies (names I can’t recall) are fantastic and I highly recommend.

I could write a novel about the frustrating, insulting experience we recently had at Banks, but I will try to be brief. I should note that I am writing this review going on the 20^th minute of being on hold while someone goes to check to see if the suit we ordered last week is in — not sure if he went to Italian Gardens to grab a slice or is throwing pennies in the fountain? Update: it might have been sent out for alterations even though we specifically said several times we needed it by Saturday and that turn around was guaranteed each time. «But, actually, not sure where it is so hold on again please so I can go search for it.» And… «Sorry for the hold, I am the only manager on the floor today and dealing with a lot of issues» — no surprise there, the issues must be endless given the customer service.
The customer service is appalling. There seem to be several people working the floor at once, but absolutely no organization as to who is doing what or who is helping who. Several people walked in while we were there and everyone sort of stood around awkwardly trying to figure out how to be helped. All but one of the sales people seemed to be in terrible moods and gave attitude when I asked to look at navy blue suits in my husbands size a woman stormed away to another side of the store — I assumed that meant she would help me and I should follow her? — and proceeded to make me feel clueless and stupid when I asked some follow up questions since mens’ suits do not happen to be my area of expertise (Isn’t that your job?). It would have been impossible to walk away from the shopping experience in a good mood.
It is dirty — there were legit dust bunnies along the tops of the dressing rooms.
The only reason we went through with the purchase was because we dragged our newborn out of the house on one of the only nights before a future event that my husband was not traveling and really needed to pull the trigger on a new suit/​we had a gift card. I will not be returning to Banks in Kenilworth under any circumstance in the future. Complete nightmare.

At first glance this place looked great, the selection is huge.
It was recommended to me by a colleague. Being a young adult, I had little knowledge about suits and sizes but I needed a couple new suits for my job.
The customer service was not great at all, I was rushed and the salespeople weren’t helpful. I left that place learning absolutely nothing.
Although I didn’t want to, I ended up buying a set because I was desperate. The tailor who chalked up my length spent no more than 10 seconds on my altercations. I was rushed out of there faster than Ussain Bolt himself.
Better yet, the suit took 2 weeks to get my tailored. What? The length of my pants were way too long, I look like a 13-​year-​old wearing his dad’s dress pants. Spent $ 30+ on tailoring just to look like a fool. The blazer was wrinkled after 1 day of wear.
The quality of the suit was absolutely horrendous. Spend $ 450 else wear. I will be going to Nordstrom’s from now on.

Stopped in here a few times with my husband for suit measurements and tailoring. Staff is friendly, alterations have been quick and exact, and we left feeling happy with our interactions.
Will admit, it is a bit pricey– but they do have sales (like the 70% off one we just hit up!) often enough that it’s worth coming here to get something of nice quality.

I have purchased no less than ten suits from Jos A Bank dating back several years. I have found that the quality of their merchandise has slipped that last few years. I fear this will become even more so with them being purchased by Mens Warehouse. The one saving grace was I could justify the poor quality with not paying much for the clothes. Now, I have no reason due to Mens Warehouse prohibiting sales. I will go to Brooks Brothers or Nordstrom. It is too bad, because I like their dress shirts, but they have priced themselves out.
Customer service is okay. If you do not look like you are there to buy a suit, they generally ignore you. This is fine until you need help. Last time they did this, I went and found the busiest person and bought three suits from her.
I will shop elsewhere until they address their quality or lower their price to justify the money I am willing to spend.

Horrible customer service! I was standing in front of the tux desk while two employees were entering info into the screen. It took them ten minutes to acknowledge the fact there was an customer standing there. When the employees did look up they were rude and short with me. I was planning on spending about $ 600 on a new tux, but instead walked right out. I will never shop at this store, and certainly encourage my friends and family to buy from another company.

Stopped by for a quick look around –in need of a bow tie for the upcoming Preakness races. nice enough salesman asking if he can help me; however since the ties are right when you walk in not to difficult to point me in the right direction — when I mentioned that $ 70 dollars for a bow tie was more than I intended to spend and when I asked if they were all the same price– a quick «yes» is all I got.
The Positive –they have a large selection of ties; The negative is that they are priced higher than Nordie’s. If you are searching for a little better service and a lot better pricing on the «details» to finish your look — don’t bother trying here.

Absolutly great service!
I went in to pick up some things that were on sale. The store is very clean. Tiffany was very helpful.

Jos. A. Bank’s tux rentals beat Men’s Wearhouse hands down on price and quality. They have a great Labor Day sale underway (Aug. 30, 2013) and there’s still a good selection.
Clothes are good quality — hold out for 2 for 1 or 3 for 1 sales.

I had a similar experience to those below. I bought four suits and had to provide my phone number to be called when the pants were cuffed. Estimated ten days, no call… Stopped by and picked up the pants after two weeks. Got home and put the pants on and noticed the side seam was split on these brand new pants in two places.
It get’s better…
Returned the pants and was advised they could be fixed and it would take ten more days, no apology, no accommodation just we’ll call you when they are ready… Again No Call, why do they keep demanding my number if they don’t call?
Stopped by after two weeks and the salesman retrieved my now repaired pants by my last name. When he came out I reached for the pants to check the side seam and he wouldn’t let go of them to inspect the repair until I gave him my phone number. Literally wouldn’t let them out of his hand as if after all this I was going to run out of the store with someone else’s pants. It was a really bad experience re the quality of the suit and service. I wrote an email to the service department, and was called by the store manager who advised he really couldn’t address my issue as I didn’t have either of the salesman’s names. Guess I should have gotten their phone numbers…

If you are approached by James Bucalo, run in the other direction. He will pick out the most expensive suit and then try to help four other customers at the same time. We picked out our own suits and then when we needed a new size he came back with the wrong size and a suit twice the price. Also when he found an older customer who appeared to have more money, he left us altogether and used the excuse that he was tied up with them when he approached us First. We had other sales guys helping us and who were generally interested in making sure we were being helped. If James receives commission, we should have received it in the form of a discount since he was absolutely worthless.
He had horrible customer service and I’m sure Jos. A. Bank headquarters would be horrified at how he deals with customers.

I purchased a suit online (last day of a great sale and could not get to the store). Had some issues in the online ordering process, but got that worked out. The biggest deal was that the pants came in only a 39 inch waist and the online support asked me to go into the store to get them fitted…
Here is where things go bad!
I walk in with a box under my arm and you would think I was spraying napalm. No one in the store except associates and myself and all of them are running the other direction.
Some guy got the short straw and I could tell he was not amused to be helping me. Started getting short with me and telling me «I don’t understand what you mean by the pants don’t fit». Then, when we get on the same page, this guy looks at me and says «you know, we can only let those out so far…» WTF! I wear a size 40. I am not proud of this, but I am not the biggest guy in the room 90% of the time. I tell him that customer support asked me to bring them in to the store and that there should be enough room to make the adjustment…
That is when he looks at me and condescendingly tells me there will be a charge! I was like «so… when you sell a suit, you charge them extra to fit it?» I was shocked.
Now, it gets even better… He looks at me and says «YOU can RETURN IT, if you prefer»!!! I say again WHAT THE FLYING FUGGERNUT! Are you kidding me?
I went in knowing that I would not be getting these pants back in time for an important meeting. I knew that I would need to buy a pair of slacks, at least. Really wanted a new tie, shirt and belt to complete the look.
I walked out with nothing. Drove home pissed. Called customer service and am now writing this.
Go here if you want. The product is great for the price… if you can deal with some underpaid unhappy unprofessional ass. As for me, I am done. Too bad.

I planned on getting a suit at this location but the salesman I had the pleasure of meeting ruined my whole experience. After finding the size I had requested, he had decided to not relinquish the suit and keep it in his hands. Then, he started to get very impatient after waiting literally one minute, yes 60 seconds, and demanded that I buy the suit that he had picked out immediately. He really did asked me, «DO YOU WANT THIS SUIT OR NOT?» He started to have a fit that I did not decide at that instant if I wanted to buy a suit that I
1. did not try on
2. did not know the exact pattern and shade of color
3. did not know price of the suit.
Needless to say, I was furious. I really wanted to videotape the whole thing and put it on youtube. I would have had 10 million hits in a week. Didn’t make a scene and I left. Thinking about it, the salesman could have had a mental ailment as no one in their right mind would treat any customer that any establishment in this way. Either way, this was the worse retail experience I’ve ever had… much, much worse than buying a car.
BTW, ended up getting a suit at Neiman Marcus Last Call at Arundel Mills. Black Zegna suit for 599, retail was 1495. Much better quality suit, not personalized service but courteous.

CURRENTLY 70% OFF ON MOST SUIT SPORTCOATS & SUITS!
Well, until Monday that is.
Jos. A. Bank has had some very extravagant deals on suits in the past (buy 1 suit, get 2 for free), but I never got the chance to go and visit. Damn! Definitely laziness on my part. I wasn’t going to miss this sale, which is taking place for Memorial Day weekend. It was the perfect reason to check out Jos. A. Bank for the first time.
Jim, one of the employees, helped out by finding out my current measurements and led me in the right path. I was able to pick up a suit that suited me near perfect. With a minor alteration, the suit will be perfect. Just as a note, alterations take 10 days — 2 weeks at this particular location. I can’t talk for each and every Jos. A. Bank location. Anyways, if you need to up your suit game, check out Jos. A. Bank, definitely.