Apple Store

My experience was pretty good. I had a damaged LCD (my power cable flicked against the screen, left the glass intact, but destroyed a couple LCD cells, which gradually spread…) and rather than buying a heat gun and replacing the screen myself, I decided to just get it repaired.
After setting up a repair slot online, I brought it over 15 minutes late, got in and out of drop off in 10 minutes, then came back on day 4 to pick up the repaired unit and got out in 12 minutes. Service was friendly and brisk.

I ordered an IPOD touch, and some Dr Dre Beats wireless headphones online directly through the Apple website. I opted to pick it up at the store the next day. We were waited on as soon as we walked in, despite there being quite a few people in the store. This store is one of the largest I have been in. We left with what we ordered, no hassle. The Itouch is amazing, and the sound quality of the headphones, is rich deep well defined sound.

The new iOS update messed up my daughters phone. We came up Sunday and needed to come back for a walk in appointment to see a tech. Did that today and got our lace in line at 11:30am. Was told about 2 ½ — 3 hrs before we would be seen. Came back just over three hours later, still no text saying we’re close. We check with one of the check in clerks and are told «another few hours». What kind of insanity is that? They wouldn’t schedule an appointment and left us with the only option, and now waste a whole day and the phone still isn’t fixed.

Awful. 1. This store basically serves all of Maryland other than Annapolis. Shit service. Long wait times. The iPhone 6 is garbage. I’m on my 5^th one. I hate apple. I wish I never even got an iphone, going back to droid. I FUCKiNG HATE APPLE and their planned obsolescence bullshit phones. Fuck @apple

Been coming to this store for years. The customer services used to be great. They have helped me from replacing broken chargers and iPhones to resetting a forgotten password. Most of the replacements and services have been free of charge under warranty but I think they have changed some rules about that now. There has been a decline in their helpfulness though. iPhone wasn’t working so went to get it fixed/​replaced and they said there would be a hefty fee of $ 199. Recently bought a brand new MacBook Pro, which clearly did not want to work. That thing was sl… buffering…owww. Spent countless hours at the Genius Bar and over the phone with customer service trying to fix that mess. Ended up returning it and thankfully Apple took it back. I dug out my old HP laptop and it’s been working great. Users! If you buy a new gadget, test it out thoroughly and if it doesn’t work well, then return it fast, it’s okay!

I am mostly an apple virgin. I’m a pc person. I like PC’s but
I got an ipod a couple of years ago that eventually died and last year I got an iphone. dropped said iphone last night and screen went dark and touchscreen stopped working.
I made an appointment for the genius bar and availability was good for this location. wow next day midmorning.
When i walked in, it was very crowded and I didn’t really know where to go. It was like a crowded restaurant in the middle of happy hour. Deer in headlights. Other customers were not friendly nor helpful. I waited by the genius counter in the back for about 3 mins and other ppl almost killed me with their eyes because they thought I was trying to cut the line. Signage low to the table and not helpful. Eventually made my way to a table and found a genius to log me into the queue. I told the person I dropped my phone and other ppl around me found it funny and smiled. Huh? it’s not funny to me but they were probably commiserating.
Even with a rez, I still needed to wait 15 – 20 mins. But it was so sweet that I didnt need to show any paperwork for my phone still being in warranty because it was linked to my apple id account which I barely use.
Once I got to a genius, it was easy peasy. Again as I was telling the tech i dropped my phone, the woman next to me turned and laughed and smiled. Silly mac users.
Since the screen was not cracked, they said they would cover it since it was still under warranty. Sweet. Login in here, type in your phone security code, sign this, here’s the invoice, come back in 45 mins to this herd of a line of ppl to the right of the back of the store. What? Ok. I kinda see what you are saying.
Wow Apple has great customer service. I can see how this would appeal to ppl who are not technical. But I still took off a star because of the confusion of where to go. There’s just got to be a way to better organize the process where you are just not thoroughly confused about where you are supposed to go and be.

I’m finally a Mac user! Yesterday I headed to the Towson Town Center, visited the Apple Store for the first time, and walked out with a brand new MacBook Air! I’ve been an iPhone user for about 2 ½ years now, and I also have an iPad so I know a little bit about Apple products. I’ve never used their computers though so I decided to check them out at the store.
When you go to the Apple retail stores they have every model of every available product on display and available for use. I played around with the desktops as well as the MacBooks so I could get a feel for the OS works. While I was checking things I had an Apple sales «genius» come by a few times to see if I had questions and help me make my decision. He was very knowledgable and didn’t seem to mind that I didn’t have a clue.
The store was very busy, but there were plenty of folks around to help when needed. If you need an Apple product, just want to check them out see if they’re for you, or if you need something checked out or fixed, I would definitely head to the Towson Apple Store.

The Apple Store is a dangerous store to shop in. Every time I go I play with all the computers, iPads and phones and want them all. I’ve been a fan of apple products for years now and own a bunch of Igadgets. I highly recommend them if you can afford it. They are on the pricey side.
The store itself it bright and clean. It was crowded the day we went but they had enough «geniuses» to help answer any question we had for them.

So far, no good. I’ve been waiting in the «IPhone» line for over an hour and it barely moved. I have a feeling if I stay here, I will waste my entire day off here. They need to be more efficient than this.

I do not understand why this store is rated so negatively. I had a wonderful experience here. I came with a dysfunctional mac and had not made a genius appointment (accidentally made it for the day after). Because it was a bit of an emergency situation, they squeezed me into a genius bar appointment for two hours later. The employees I worked with were very sweet, knowledgable, and understanding. My mac got shipped off to the main repair center on Wednesday, and it arrived fixed back at the store on Saturday! The typical range is 3 – 5 days, but oh, am I glad I got it in 3.
Notes:
— If you need a computer repair, make a genius bar appointment online! Also, make sure you get there on time.
— Students — use your discounts on purchases!

Danny is a tool. Dumbass with an attitude. I wanted to punch him in the face. «this is what we do» was his excuse for terrible service.

I really don’t get the hate for this place. It’s Apple; they sell some of the most popular products in the world, they sell some of the most expensive products in the world, and they sell these products at an extremely high volume. What did you expect, an empty storefront? It’s going to be BUSY. It’s going to be crowded. A reserved block of time to speak with a technician only makes sense; if they didn’t have this system, they’d be steamrolled by six hundred people at once demanding instant help and gratification.
As for myself, I came here to purchase an iPod for my husband, and I had no trouble attracting an employee’s attention right away. They were very helpful and courteous, and took time to answer additional questions about an iPhone that I had, even though I didn’t have an appointment reserved. I ended up purchasing the iPod and some additional accessories that the employee recommended. They were not able to help me with my iPhone (it’s too old), but I appreciated their time, nonetheless.
Recommended.

Worst customer service ever. None of the employee wants to help and all the suggest is to reset the phone settings. I would NEVER go back!!!

When you see a customer service rep, they are always fine, but I LOATHE this store. They never, ever answer the phone. Guess what? You can’t make an appointment at the «genius» bar on line if your piece of crap slave-​labor-​created computer isn’t working. Am I supposed to drive 3 miles to the library and reserve a computer while homeless people still have themselves convinced there’s no firewall to prevent surfing for porn? Apparently so. Hipsters just stand around talking to each other while customers have steam coming out of their ears. Speaking of ears, I’d like to put my fist through their earring holes. They don’t make it clear you can’t receive service without an appointment and I thought there was going to be a bloodbath one day when a lady from Harford County had to take off from work and drive probably 40 miles to get there and was told to get lost with her kid’s broken iPhone. So relieved other outlets are now available like Captiol Mac and Micro Center. I can’t imagine what the ghost of Steve Jobs is thinking?!?

No one really wants to have to come to the Apple Store — since it is usually because one of your devices is broken — as is the case for the 10 times I have been here — but they have always been super friendly, super efficient and have gotten the job done. This last time, I took in a used Macbook Pro I had purchased on Craigslist and immediately had issues with and they hade me back up and running and with upgraded software (for free!) and this laptop is like brand new. A week later and I am still smiling over my visit there.

This Apple store changed locations within the Towson Town Center mall recently, luckily for all of us. The old store was very small, and when it got crowded it was nauseating to be in. The new store is located in the new wing of the second floor of the mall, where all of the higher-​end shopping is located. It’s now the typical size of any other Apple store situated in a shopping mall. It still gets crowded and you still need a reservation to speak with a «genius,» but the people who work there are relatively friendly and very helpful.