Spa Tek

We purchased our home about 3 years ago with a built-​in, 20-​year-​old spa in the backyard. Our home warranty company sent some folks out to troubleshoot and attempt to get the spa up and running but in the end nothing was working properly because the shady spa repair company that they sent kept doing band-​aid fixes that really didn’t repair anything and the spa was not usable because there was debris constantly being shot out into the water. It was disgusting and definitely not something I would allow my children to sit in. Eventually we gave up and covered up the spa and it sat unused for about a year because I was terrified of the amount of money we would have to spend to properly repair the spa. Then this June I searched online and found SpaTek. I made an appointment with Alan to come check out the spa and provide an estimate to get it up and running. From the very beginning, Alan was personable, incredibly knowledgeable, and all about customer service. He NEVER tried to sell me any unnecessary repairs/​equipment and his estimate was very reasonable. Once work began, he worked quickly and efficiently and when the job was completed, came back over to give me a tutorial on operating the new equipment and regular spa maintenance. Check out my before/​after pictures… what a difference! And we are now able to enjoy our spa thanks to Alan!

THE ORDER: Round jacuzzi
This was our first dip into jacuzzi waters. We specifically wanted a round bubbler. After visiting many showrooms we realized their was not much selection in the round category.
YIPPEE:
We found Alan who specializes in Nordic Hot Tubs. The Nordic line provided exactly what we were looking for, a quality tub, lots of variety in size and shape, easy to use and maintain, with a reasonable price. Also, Alan out priced all the showrooms we had visited. He is a super nice, knowledgable, person who made buying our first jacuzzi a fun, exciting experience.
CHALLENGES Overcomed:
Our tub would be installed on a hillside, with a deck built around it, leaving little room for adjustment. Alan made several trips to us to see things first hand. He worked with our contractor and the install went smoothly.
SUMMARY:
Once up and running, Alan made another trip out and taught us in person how to use and care for our tub.
We love our jacuzzi. It is the greatest way to relax at the end of a day.
We highly recommend both Nordic and Alan. He takes great care of his customers.

Bottom line is Alan Lee at Spa Tek is honest, dependable, knowledgeable, and fair. I have relied on Alan’s expertise for many years. Alan responds to phone calls and e mails right away and he fixes the problem correctly with no Micky Mouse repairs.

Al and his guys take good care of me. not the cheapest or most expensive, but fair, and that goes a long way in my book. the job gets done right and Al takes care of any problems. ordered a new cover for my hot tub and it came damaged from the factory, so Al got them to send another one and he ate the extra expense of shipping the replacement. Good guy. Good service. recommended. :)

Alan responded right away to my call for service. He assessed the problem right away; gave me a very reasonable cost for repair and I now have a working spa! He’s a pleasure to speak with and very knowledgable about his industry. I’m glad to have found him and recommend him.

Spa Tek is my go-​to service for spa /​hot tub service. I’m puzzled why the previous two reviews are so negative, though. Spa Tek’s owner/​service tech came out and was completely professional. We have an older spa, maybe 12 – 14 years old, and I wanted a «refresher course» for how to run it, use the chemicals, general maintenance. It had been my husband’s idea to get the spa, but he hasn’t really followed up on the maintenance on a regular basis. I’ve had skin issues with the chemicals we had been using, I didn’t want to keep the spa, and I was reluctant to take over the duties of spa commander, thinking that I couldn’t plumb the depths of spa alchemy. Spa Tek checked out the spa, saw that it was well overdue for a new oxidizer, approved of our use of the Nature 2 sanitizer, and explained how simply a spa could be maintained. We will be using Spa Tek for issues in the future, and I will be recommending Spa Tek to my friends.

Wow! What an unprofessional jerk. Im a Real Estate agent and my Buyer wanted their hot tub fixed. This seller called this company to fix it. It cost $ 863 (to which I reimbursed them) for a nice closing gift for my Buyer. When I went to check it out, it wasn’t working. I called the owner of this company and he told me to turn on the breaker. I wanted it working for my Buyer’s final walk through. I asked the guy «how do I put it in economy». He told me that he wasn’t going to waste his time telling me. That I was not his client and I can just google the manual. I told him that I was his client and that I just paid for it. And he was arguing with me that I was not the one who paid him and he wasn’t going to spend an hour helping me. «Since when does it take an hour to put a hot tub into economy mode anyways?» Buyer beware! Clearly this business owner lacks customer service skills. It appears now to be working. But what an unprofessional business person. I had also gotten a quote from another vendor who told me $ 500-​$ 600. Just saying.

Yeah… Spa guy came out and didn’t even try to fix the unit. I know the space is a little tight. We have had it worked on before. No issue. Here is a quote from the spa guy. «I don’t bend so well anymore. Sorry.» and he left… Nice work Spa Tek.