Grooming Wonders

Today was my first visit to Grooming Wonders. I couldn’t have been happier. I called just the day before and they were able to accommodate me on short notice. They were friendly, asked many questions about how I wanted my dog’s cut to look, and told me he would be ready in about 2 hours.
The cut was exactly what I wanted, he was ready exactly when they said he would be and their price was very fair. I will definitely be taking Cody there from now on. Great experience.

I have been taking my dog to Grooming W
onders for several years and they always provide great service. When I walk my dog, I get a lot of compliments. Rochelle does a great job on my Shih Tzu.

Brought our large older golden retriever here a couple times for bath and haircuts. Must caution others about our last experience just last week. We picked up our dog to find him waiting in a crate much too small for him to even turn or move. It was exactly enough space to only lay down. We always inform them about his arthritis ahead of time and they have larger crates so makes no sense why they didn’t use it. Even being leashed outside of a crate would have made more sense than putting him in a confined space where he couldn’t stretch out at all! He was flat on his stomach and could not get out when we picked him up. We had to gently coax and pull him out. When he gained his bearings, his back leg kept giving out probably from all the pressure for prolonged period of time. When I asked employees what happened, no concern expressed at all. Nonchalantly saying he’s old and just needs some time to get out was very disappointing.
Our dog was struggling to walk back home so I called my husband to pick us up. He was in disbelief and went back in shop to ask the staff for explanation and hoped to talk to manager but to no avail. They had same unconcerned attitude with no offer to apologize or sympathize with our situation. The receptionist stated owner won’t be in for another week. We ended up taking our dog straight to vet because he was limping.
All around bad judgement on the crate decision and poor customer service on lack of empathy. Our poor dog had a cut on his chest from razor which wasn’t even mentioned.
$ 80 for bath with haircut, $ 65 for walk in vet visit & $ 70 for pain meds later… Apology warranted from business? I think so! :(
*** 8÷31− update: upon communicating with the owner, Diane, shortly after this incident, she took responsibility and reimbursed us for the vet visit and pain medication. Although Diane wasn’t at the shop when this happened, she was very apologetic on behalf of her staff and ensured that appropriate training and protocols was discussed with our staff. We appreciate her professionalism as a business owner.

ANIMAL LOVERS PROTECT YOUR ANIMALS DONT COME HERE!
I always find dogs shoved in a too small crates and the employees yelling at the dogs to «shut up». Came home to find cuts all over my dog after a hair cut and wash from this place. When we confronted them about it they had no remorse and didn’t offer an apology.
One star because it doesn’t allow negatives. This place is filled with people who seem to be in the wrong profession. If you don’t love animals or have the patience to treat them as your own you shouldn’t be working with them. Been here a few times because we are new to the area but will gladly never be going again and you shouldn’t either!

Took my Shih-​tzu for a bath and haircut, $ 45. She looked great and had 2 bows! Took about 1.5−2 hrs, they call you when your pup is ready. Great staff appeared to treat her very well. Only a little pricey but they do a good job!

I love this place so much we just left and our cat is looking fresh and a good smell lol
This place its just a little far because as you know cats they get very nervous when they are indoors and wishing we could bring our cats here all the time .
I highly recommend this place, great customer service and they will make space for you if you call the same day, thank you grooming wonders :)

They did a great job with my puppy. She loved coming there and would be excited to see the people who worked there. She always looked so cute and the prices were completely reasonable when you see all the stuff that is included in the grooming and the happiness of your animal. The store was clean and the employees were friendly and professional.
Definitely recommend! :D

I took my toy poodle (Marley) here today and OMG… he looks amazing. he is fluffly just like I asked. (the teddy bear look) and I was so happy and satisfied I called Grooming Wonders right away and told them Thank You! I have been taking my dog to Petco for about a year now and all they do is just shave him. I will be coming here from now on. They even call you to let you know how your dog is doing. Come here you wont regret it!!! Good Job Grooming Wonders. keep up the good work.

Haven’t been back but I did received a call from the owner apologizing. That means a lot to me. I have tried to go back but they are always booked. I appreciate the fact that they seem to not overbook. Will update again if I ever go back!

this place is awesome!!! my mom and i come and bring biggie here for his nails to get cut. the staff is real sweet and super nice. we don’t take biggie anywhere else.

Was not pleased with their service. The 2 out of 3 times I took my baby there, he spent almost 6 hours in their shop! The first visit was very good that’s why I brought him back the 2^nd time. The 2^nd time it took 5 hrs but I thought that was an exception. But the 3^rd time was the last straw! They told me approximately 3 hours (again) but it took them almost 6 hours! Both times the excuse was that they were busy — meaning they over-​booked! Both times I made an appointment at least 2 weeks in advance. They should stop taking appointments if they think they will be overwhelmed. That’s not right! And both times, I had to wait in the waiting room because they forgot to do something like didn’t shave his back area or trim the hair around his paws. The last visit, my dog didn’t want to come of the crate. I had to help them bring him out. And they shaved his stomach area so close that it caused his skin to bleed.
I’m not going to torture my dog again so he’s not going back!

Their faces, body, etc., were beautifully groomed and my dogs looked absolutely amazing.
I wouldn’t take my dogs anywhere else. I had both of my dogs feet dyed brown like little booties. Everywhere I go people say how adorable they are. They also don’t just do something unique like doing the paws and then doing a so/​so job on the rest of the job.

UPDATE: I just got a call from the owner and she apologized profusely and told me that she would be sending me a refund for the service. I am very impressed that the owner took the time to call and her stellar customer service has almost (almost!) made up for my horrible experience. I unfortunately am still turned off by the rotten apple that has ruined the barrel for me but given the owner’s sincere call and the other great Unilocal reviews, I would recommend that you give this place a try. It seems that I just went on a bad day.

Love Grooming Wonders! I bring all 4 of my dogs here, yes 4! I’ve tried a couple of other places in the past, 1 being pets mart in Torrance. I was not pleased at all, I could have done a better job myself. We started bringing our older dogs Missy and Suki (poodle/​shih tzu mix and shih tzu) when they were pups. And now bring our 2 new additions, the twins, kioko and kenji (shih tzus) We always try to make all of their appointments on saturdays, drop off at 8am and pick up at 4pm, but they’re usually ready earlier. It seems like a long time but I have high maintenance long haired pups, especially the twins lol. It can be pricey w/​4 doggies (group discount??? lol) but they do a great job! Give em a try :) you won’t be disappointed! I’ll add pics since i see there aren’t many…

Been coming here for a couple of years. Good work, conveniently located. They are on-​time everytime. The haircut and bath seem very good to me, I’m not an expert, but the place seems busy which is a good sign.

I chose Grooming Wonders among allll the groomers around here because they have the cheapest prices! I called 3 or 4 different groomers, and they charged 30+. GW charged me $ 25 for Tubbie’s bath! (Tubbie is a beagle, pug, bassethound mix — larger dogs will cost more… not sure how much).
Scheduling an appointment:
–very fast and easy
–had the time and date I wanted available
First Impression:
–I could tell GW has seen its years. It seemed old, but I didn’t mind.
–I was surprised to see so many dogs being groomed (and those were the dogs that I could actually see) at 11 AM on a Friday. I’m sure there were more dogs in the back being bathed!
Wait time:
–I dropped off Tubbie at 11 AM. He got a standard wash, and I added teeth-​brushing for $ 10.
–I picked him up around 2 PM.
Result:
–Tubbie smelled SO GOOD! and he was SO SOFT! I have to admit that Tubbie was smelling really really stinky for a while. Even when I bathed him myself at home, he would still smell bad (he’s an outdoor dog).
–3 days later, Tubbie still smells good!
–They put a cute little bow on his collar, which looks adorable on him.
Overall thoughts:
–I will definitely take Tubbie back here when he gets stinky again!

The place I usually take my baby gurl really screwed up last time and so I decided to try another place and found them online…
WOW! Talk about service! This place is great– drop off around 9 and pick up at noon, on the dot.
Reasonable price for cut n groom, teeth brushing is an extra $ 10.00.
They even sent my baby gurl a thank you card!
Most def will be back.