Babies R US

The staff is very friendly and helpful at Babies R Us, and the store has items from the pregnancy stages to early childhood, so you can shop here for a few good years for your child, or for gifts for babies, children and kids, ’til they’re ready to graduate to Toys R Us!
Parking is easy here, it’s near Togos and In N Out Burgers, in case the pregnant mother has any cravings, sharing a very spacious parking lot.

[Review #140]
2016 Unilocal 100 Challenge (¹⁄₁₀₀)
It’s been 5 years since I regularly shopped at Babies «R» Us… now I’m back because I’m the proud mom of my newborn son. =)
I had made some purchases along with gifts from family & friends prior to his birth, & I had return the 3-​month short & long sleeve layettes today because he outgrew them (when he was 6-​weeks). I had forgotten about them because I was dressing him in the 3-​piece outfits & footsie PJs. I also had to return a Koala PJ & 6 pairs of the 3-​month socks. The ribbing on the socks was so tight that they left ribbing impressions on my son’s ankles & cut off his circulation (he was not even 1-​month at the time); he’s a long/​tall boy & not very big, at 50-​percentile. In any event, I had to inform this tidbit of info to Sha’terra because I had toss the packaging even though I still had the receipt. She understood & went to pull a set of socks off the rack to give me store credit. Sha’terra provided excellent customer service & processed my store credit super quick! Also, she gave me good mommy tip shopping here: the Koala brand runs on the small size, Carter’s generally run true to size, & Gerber runs slightly large. And she hooked me up with Tim regarding my car seat question/​issues.
Tim (Department Supervisor) is very knowledgeable about car seats (we’re in transition from the convertible car seat to booster seat), & gave me a lot of «food for thought» regarding our situation. In addition, he warned me about the LATCH system is not safe for toddlers who are over 35-​lbs. for older car seat models & 40-​lbs. for newer models, so check the CHP’s website regarding LATCH system safety. Aaauugh! I can never remember to regularly check their site for updates. :-|
Both Sha’terra & Tim were friendly, knowledgeable, SUPER helpful, & provided excellent customer service. Thanks… you made my weekend easy & efficient.
COST SAVING TIP (for the 5^th/​extra star): Per Tim, there will be a trade-​in event in February 2016 for your trade-​in You’ll get 25% discount for your used, unusable, dirty, etc. car seat; if you have a Toys R Us CC, it’ll be 30%; & if you don’t have their CC, & sign-​up that day, you’ll get an extra 15% off (for a total of 40% off on the car seat, & 15% off everything else!). Thanks Tim for the heads up, I’ll see you in a month!

Made buying a gift so simple. I needed a gift for my friend who just a new baby, and I was looking for something online, but just got lost between all the options, and I honestly did not know about it enough. I was told that here I can find good ideas and some assistant, and that exactly what happened.
Easy to park, easy in and out. They just need to lower their prices a little, and they will be perfect, since I really got great customer’s service here.

Giving this place an extra 2 stars because the return policy was so easy and fluid.
Chris the store manager helped me and he was very kind and courteous. I had to return a hat that when I bought it, didn’t have the tag. Chris said it was no issue and he could find the tag information from the receipt. All I needed was my original receipt, phone number, and photo ID. It was credited back to my original credit card of purchase.
Great customer service with a smile!

Absolutely love this place, I find everything I need for my baby Emma, best part I don’t have to wait in line for a long time to pay

Came in to buy a new car seat for our son. We were first assisted by a couple of employees who explained the basics of our options.
Shortly after Tim assisted us. Very impressed with his knowledge. Tim is the reason why I’m writing this review. Took the time to show and explain all the differences between the seats.

This is a large store with lots of items. Shelves are fully stocked and large products were readily available. Prices are just okay. You can find similar or same items for less if you have time and patience to shop around. Customer service is slow. Seems like more staff needs to be hired or scheduling should be better. My friend and I waited forever to register for her shower. She did get a cute starter gift and the lady who helped her was super friendly.

Biggest scammer and crook of a business I have witnessed. Would not return our item because it was over 90 days and offered us
$ 0.02. Ridiculous policy, terrible customer service especially since we did all our registry shopping here. Throughly disappointed in this company!

We set up our baby registry here yesterday. The woman who signed us up was very helpful, friendly and knowledgeable. This is our first baby, and our first time filling out a baby registry. We were extremely happy to start the process here, with the staff that they have.
The product selection here seems to be pretty good. Although I prefer to shop online, it was nice to be in a retail store with physical goods that we can touch, feel, test, etc.
We were asked at least 5 times, by different staff members, if we needed help with anything. That was great, especially as first-​time parents, who haven’t purchased this type of stuff before.

This store has a good variety of baby products the only thing I don’t like is the having to go search for an employee when you have a question about something. The cashier wasn’t very friendly at all. The man in the bedding area was no help but however the man in the stroller section was great help and knew a lot about his products. Overall 1 – 10 I would rate a 8 because of the employees.

This place is a cut above the other Babies R Us locations. They have terrific customer service and were a great help to us as we navigating the unknown territory of our shower registry. We drive past several other locations to come to this one every time.

Customer service needs a overhaul, and they need to hire more people for this store. Always a long line and good luck trying to find something and need help! It’s like a ghost town looking for employee’s. Smile sometime too they all look so angry!!!

This Babies R Us is great! As soon as you walk in you are greeted and you’re asked if you need help finding anything. But they don’t «stalk» you in there so that’s always a plus!
This is the only store with a really wide selection of the brand of baby food that my daughter likes, and it’s worth the extra drive just for that.
The store is clean and the layout is easy.
My only two negatives are that the clothing racks are a little confusing/​disorganized in a couple areas and also that the candy they sell is hard and stale. I’ve attempted to get this on two separate occasions assuming I just had a bad bag the first time but now I know they’re all bad:(
Overall 4 stars. Oh, and parking is easy!

Close to home. Has a wide variety of baby items. I usually go early in the morning so no long lines and always clean.

I love Babies R Us for their excellent selection (although often at higher prices than offered if you shop a BUNCH of different stores), but their customer service is abhorrent. They are slow and unfriendly and generally inattentive and unhelpful. Thank goodness for online shopping — avoid this store!

Lets start with the pros. Lots of parking, nice big store, stocked really well. They have a loyality card. Just about everything u can ask for in one place.
Cons… Needs to work on customer service. There has only been one person in that whole store who seems to enjoy there job. I get it, working for a corperate company has its ups and downs but it would be nice to have some one check on u to see how u are doing. Instead of having to tracking someone down to get help.

So its my friends two year olds birthday party not sure what to get her so I come to Babies R Us. To my surprise they have toys clothing and I mean everything for the kids. My choice IT development toys for the kids to get smarter maybe a book.

I walked into the store on saturday night about half an hour before closing time. I had to exchange a wipes warmer that I bought as well as do a price match refund on a few items.
I had the displeasure of being helped by an older African American lady. She was very rude and curt from the beginning, and got even more of an attitude when she found out I wanted to do retro price matches.
During my refund for the warmer, the register froze and she started to call her manager for help. I just stood there. She never acknowledged that I was waiting, never apologized for the 10 minute delay while trying to get the registers opened and then when the manager came over, even she ignored my existence. They finally got the register open and she gave me my refund for the wipes warmer. Again, no apology.
As she was handing the money to me, there was a final call to bring all purchases to the front counter as the store was closing. She then looked at me after the announcement and said that I would have to come back another time for my retro price match refund because the registers were closing. Ummm… Pause for a minute. There were at LEAST 30 people still in the store AND I was at the register and had been for 10 minutes because her register got stuck. I was infuriated. I told her, «No, I’m not coming back. I’ve been stuck here because of you and either you help me or send me someone else who will.» I have never been so openly insulted by a cashier or a customer service member. Ever. For no reason at all other than the fact that she was probably having a bad day, or maybe just a bad life. Who cares.
After she finished my price matches, I asked to speak to a manager. The manager was a middle age Hispanic woman. The same one who ignored me while dealing with the stuck register. She asked me how she could help me IN FRONT OF 7 OTHER EMPLOYEES including the nasty woman who helped me! Not even bothering to pull me to a side. That is not professional at all. But since she didn’t care, I told her how rude the employee had been to me and as I was telling her what happened, all the other employees were staring and the one who had helped me gave me an ugly look and went in the back.
1 week before that incident, I called to ask if they had an item and I was placed on hold for 20 minutes and nobody came back on the line.
Horrible customer service with horrible management. I don’t expect to return to this store any time soon. I’d rather go to BuyBuyBaby. They do price matches too and don’t make you feel like your cheap for wanting to save a few dollars. And the managers are actually nice and useful.

Babies R Us earns it’s 4 stars not only for it’s wide selection of baby goods, but for allowing you to order something online and pick it up at the store. They also offer a free wrapping paper station so you don’t have to buy a gift bag or wrapping paper if you are OK with Babies R Us branded paper.
The Toys R Us on Sepulveda/​Hawthorne doesn’t have nearly as much baby stuff so this is the place to go if you are shopping for an expecting or new mom.

In the same plaza as Carter’s. I needed diapers for a bridal/​baby shower since Carter’s didn’t carry them. This store was HUGE! They were also having a sale since it was President’s Day weekend. 25% off sale. This store was clean and organized too. For such a big store, I was disappointed that they didn’t seem to have enough staffing. Only one cashier and five of us waiting for a long while before the cashier at the customer service area waved to assist me, since I was the next customer to be assisted. I didn’t stay here very long to look into any other offers they had available. Finding parking was a breeze here on a Saturday afternoon.