Paul Mechanical

In the summer of 2011, I hired Carl Paul for $ 1500 dollars to install a Goodman 13 seer AC, model # GSC130361 serial # 1 106 059 656 his business address is 2355 Oaks Edge Dr, Toledo, OH 43 617 and uses the phone number 1−419−843−3778 or 1−419−509−2250. I was able to use my AC for about a month in the summer of 2011, the next year in July of 2012, I turned on the AC and it was blowing warm air, after a couple of days of not being able to use the upstairs of my house do to the excessive heat, Carl Paul finally shows up, he says the AC was leaking, fills it up with Freon and charges me a $ 130.00. Keep in mind he had just installed the AC a year ago. Now comes 2013, and the heat wave of July, I go to turn on my AC, again blowing warm air, at this point I am frustrated beyond belief, I attempt to call Carl Paul for a week in July no answer or response for a week. Irate, I call a goodman dealer named Vern Llyod (Vern Lloyd refrigeration heating and cooling) he comes checks the AC, notices the loose screw on the outside unit, charges it with Freon tightens the screw charges me $ 137.00 and goes on his way. Again we have AC for about a month. Now comes the heat of August 2013, I turn on my AC, again blowing warm air, I go outside to discover ice forming on the coils of the outside unit. Now, I am about to lose my mind, surprisingly Carl Paul finally calls me back, apparently he was on vacation and is too stupid to A) have somebody fill in for him or B) leave a message on your phone saying you are on vacation. He takes a look at the unit on Wednesday August 21^st, says the compressor is bad and because your unit is under warranty we will have the manufacturer ship out a new one. It is now August 30^th, and I still do not have a working AC, unbelievable. Carl Paul is one of the worst contractors I have ever hired. He is incompetent, unapologetic, and never keeps his word, if you hire him you are most certainly taking your chances. Also, was not super pleased with Vern either, if you charge someone $ 137.00 their AC unit should last longer than a month, he could have done more to check his work. If this is the kind of people Goodman works with than, I would strongly advise against buying Goodman AC units at least in Northwest Ohio, and South East Michigan.
New update as of today August 30, 2013, Carl informs me that Johnstone supply (419) 893 1043, is the reason my compressor has taken so long. I call Johnstone supply, person on the other end seemed nice and knowledgeable, and explained that the part has been on backorder from Goodman, apparently Goodman must ship a lot of these compressors out to fix their broken AC’s. Not sure who is entirely to blame, a lot of blame to go around, mostly Carl Paul and Goodman the manufacture. Either way if this is how Goodman treats their customers, I am surprised their still in business.