AT&T

We visited this location today. From the moment we entered to the end our experience was just terrible. I went with my wife.
The agent asked our id and my wife did not have it. (Her name is on the account so he needed that) We understand the need of the id on the account but we wanted the information before we could start thinking about any upgrade since we were looking to add one more line and also get a upgrade, Without even listening to any of our requirements the agent just says that since you dont have your id I cannot help you. I asked him that cant we even get information about the plans if we dont have our id??? He says no. I had my id but he wanted to add my name to my wife’s account before he could help us. We were still ok at this point thinking that he is just doing what he is required to do, We had att app in our cellphone but the app wasn’t working for some reason so we logged in to our account using the internet webpage and that is when he still kept denying to help us. We showed him that the app is not working and we only need information about the plans. He said no he can’t. Than he goes towards the side and completely ignores us while we are trying to get the app working and attends a phone call for about 10 mins., Mean while the store manager walks in and asked if we were helped and as we started to tell her about what we need the sales agent walks in hanging up his phone and again tries to take over the situation showing the manager that their was no problem here. After that he says he can only help if we give him our phone to take care of the app since the manager was just around. I finally gave him my phone and he helps me out and gives me all the information in just about 1 min. Throughout the time his eyes were at the door looking for other customers and giving them advice about what they need and trying to ignore us when we were trying to get just information from him. We will never get back to this location. His ignorance almost made my wife cry and we felt as if we were of no importance to att. Just to let you know that we both have been with att in various different plans for about 8 years and never had this kind of experience ever.

Pete Elias is the store manager. Boy does this guy not have a professional bone in his body. He insisted that his employee Brad did his job correctly. Told me that customers make decisions all the time. Which he wanted to say but did not say «customers make mistakes all the time.» He would not do anything to help with the mistake Brad made in the store. Explained that Brad did everything he was specifically told to do. Which Brad did not.
While in the store, no one was there. Makes a little more sense. The employees along with Pete Elias were discussing a bet they made which most lost. All within my listening distance.
After trying to resolve the problem with Pete, he told me he would do nothing because he is sure that Brad did everything he was suppose to. Within minutes he told me that he would be passing on my info to his boss and hung up. Completely ridiculous.
Called AT&T Care and got a great rep. Where she fixed everything AND told me it would be reported of his actions.
Been a customer of AT&T since 2008 when I got off my parents plan. Love how a customer of that long gets treated. In fact… It is my LONGEST running account. Maybe it’s time to leave.

Went in about a phone issue and the manager was extremely rude. Once he found out I wasn’t there to buy something his demeanor changed dramatically.
Save your time and find another store or just call customer service. I won’t deal with a store that will be happy to sell me something one day but won’t follow through on their promises the next.

Want an iphone? Because out of 30 phones in the store they only want to sell you an iphone. then the phone did not work at home, our at work or at school so it got returned.