Cellular Sales, Verizon Wireless Authorized Retailer

The best customer service in any Version store I’ve been in lately. As soon as you walk in the door you are greeted and offered assistance with a smile. Chris Broome helped me today and was absolutely the nicest customer service agent anyone could ask for. I received all of the assistance I needed and more. In short I left with my new phone and am a happy camper.

First, I called to ask a question the day before going there. A female answered and when I asked her about the release of a new phone, she yelled to someone to ask them because she didn’t know. Apparently, no one in the store knew the answer. I then got on-​line, and it took me 2 minutes chatting with a ‘real’ Verizon employee to answer my question. The next day, against my better judgement, I decided to stop and see about a change to my current plan. I walked in the store and the employees were either busy or talking on their own personal phones. No one greeted me, or welcomed me (it is a small store, so they definitely saw me walk in). I went to sit down with 3 other people to wait patiently – for about 35 minutes. In that time, no one came over to us, no one even took the courtesy to say hello. I left and will NEVER return to this store. You might want to try the ‘real’ Verizon stores, either on Merritt Island or in The Avenues, Viera – MUCH more knowledgeable and friendly.