Western Bikeworks

Just an amazing bike shop. They got my bike tuned up and back on the road in no time. I wound up needing a bunch of fixed parts (bike commuter) and the tech knew everything about the bike before I even started talking to him.
Great friendly staff, complimentary stump-​town coffee too. They even came in under budget on the estimate. So happy about this place. Thanks for a some great service. :)

Western Bike Works: may 29^th:
It was time to buy tires and it was a plus that I got some good coupons in the mail for Western Bike Works. The prices of the tires that I wanted were the same online as they were at the store. Their prices are always great. The service was exceptional. I was also able to pick up a few other necessities that were on sale. It is so nice to have a high quality bike store not far from where I live. I really wish that they would advertise more. Also, their location is somewhat hidden in the Winco plaza and I am not sure how many people know that they are there. Chad

I can’t say enough about the friendly service, the incredibly knowledgable staff, not to mention my new and so awesome Felt roadbike. I highly recommend this shop for anyone looking for a personalized bike shopping experience far removed from other run of the mill bike stores.

You know how bike shops have this negative reputation of being staffed by bike snobs, experts who look down their noses at the pedestrian commoner? Well Western Bikeworks goes beyond that. Last Monday morning, I went in to shop for a replacement bike for my wife. I brought my two year old. The place was near empty.
We walked in. No greeting. We looked at the display models up front, gradually making it all the way to the very back, passing several staff with nary a nod, let alone a greeting. It wasn’t until we were all the way to the very back when a staffer assisting someone else asked if I needed help. We are passed the 10 minute mark. I looked at him and then at all the freaking bikes and said, «uh, yes… I’m looking for a bike.» He said he’d be right with me (after finishing with the customer in front of him). I’m in a bike store with no customer service and at this point, I am done.
I gather my kid and head on up the front and through the door. As I am heading out the door I hear a feeble attempt at a greeting. I get into my van and decided to take a quick snapshot of the front of the store when a staffer came out to me. I explained that I was there to buy a bike for my wife, but it really didn’t seem like anyone wanted to sell me a bike and that I’d take my business elsewhere. He made an attempt at apologize, but it’s too late, I am out the door and buckled up in the car.
If you are in a retail business, I think it behooves you to have customer service. Otherwise redo the inside of your store and make it a one gigantic vending machine and get rid of all your staff… better yet, just close shop. There certain things that I believe are better bought at a brick and mortar store than online like bikes, but heck, if I can’t find a bike store, there is always Amazon.

The mechanics at Western Bikeworks did a great job tuning up my 10-​year-​old road bike. They’re super friendly and I learned they do group rides on the weekends with a «no rider left behind» policy, meaning that they’ll adjust ride pace and length depending on riders’ level.

Laura was a fantastic help in choosing a new bike.
Both locations go above and beyond to help and answer questions.

Went in to see about getting the mister’s bike tuned up. The staff was very friendly and knowledgable. Felt comfortable leaving the bike in their hands. We went in on a thursday, was quoted that it would be finished saturday. Top quality guys, if we ever need any bike help again, we know where to go.

This Bike Shop is absolutely amazing. They have lots of knowledge about bikes. Also they actually listen to you and work hard to helping to what you are looking for (which is rare and hard to find). Also an extra plus is they have a few beers on tape plus there is free Stumptown coffee to drink while you are there.

First thing to know about this shop is to ask for Tyger. He’s super nice, super patient, seems to know everything about bikes, and is happy to teach it all to you. Seriously, grab a (free) cup of Stumptown coffee here, sit on the sofa, and chat with Tyger. You don’t even have to buy anything, and it’ll probably be the best bike shop experience of your life.
I actually visited this store during the grand opening. They had a shop-​to-​shop ride from their downtown location to here. They’ve always been super nice, and they seem so chill. They have free drip coffee, and other premium drinks available for reasonable purchase prices, like — BEER. Yeah, you can have a beer, a draft beer.
Oh, yeah, bikes, too. They have those, as well. But they’ve never pressured me or any of my friends about the bikes or buying one or anything else. If you want to talk bikes, they’re all super excited about them. It’s a fun store to visit, so I say check them out.

I received some of the best service while in there. I don’t normally write reviews, but I just had to let others know what a great place this is. I was in with my little brother and the woman that assisted was so patient and eager to help and was able to find the exact bike that suited his many needs. And it didn’t hurt that they had some good beer on tap.

It’s great to have a real bike shop in the Tigard Triangle/​downtown area.
I messed up a simple fix on my bike and they helped me out the same day. Which was great as I was getting ready to leave on a tour. I have visited the shop a couple of times and FWIW as a female cyclist have never felt put down by the mostly male staff. In fact, I give the staff kudos for being friendly and just loving to talk about bikes.
It’s a little hard to get to, but it’s worth checking out and as I said before it’s great to have this option for parts and service in the neighborhood!

These guys are great. This PLACE is great. Spent my lunch hour browsing and sitting on the couch watching TDF. Allllmost grabbed a beer but if I had, I probably wouldn’t have ever gone back to the office. It’s a little difficult to see if you aren’t looking for it but it’s tucked away in the corner of the lot of the retail center where Winco and Office Max is off of 72^nd. I usually go to the Pearl store but this is so close to my office that I can see spending a lot of time and money at this location. I’ve been back two other times this week, once for a tune on my and my wife’s bike and again looking for a cable lock. I’ll back again next week for my fitting. Yes, this store has a Guru just like the Pearl location. They also have fenced yards for test rides. Now all I need is to convince my wife to let me quit my job and spend my life whiling away the days hanging out at a bike shop…

Walked in with a wheel that needed a true, which they offered to do on the spot for a very reasonable price. Had it been a little later in the day I would have waited on the outside patio with a cold one from their beer/​coffee bar. Overall, a very modern, and inviting shop with friendly employees and a great selection of products.

I just bought a Scott bike from WBW. The very best bike shop as far as I am concerned. I shopped the major shops and the major brands but didn’t have a solid feeling for any bike. I described my needs to Collin at WBW who came up with two alternatives, set them up for me an allowed me to ride around the premises. I loved the Scott bike and came back several hours later with my old bike to swap the cyclometer, etc and of course buy the bike. The mechanic was also excellent (sorry I didn’t catch his name) and quickly transferred the cyclometer and installed a gel under the bar tape for me. I love this bike, the price was the best I found, and most of all… I AM FASTER!

Really cool layout, helpful staff, free coffee, beer on tap at reasonable prices. It’s pretty cool riding there and enjoying a beer while my bike gets worked on!
Butch in the service department is great, he always goes above and beyond the call of duty for me. His recommendations seem to be spot on and he worked hard to find me exactly what I needed (new crankset and replacement wheel).
As soon as parts come in he always follows up with a call. It’s on my ride home from work, and he has dropped what he’s doing to install parts and get me on my way. Fantastic service.
I think people don’t know it’s there yet, so they don’t seem very busy. Selfishly, I hope it doesn’t change, but if you want great service with no wait list, try them out!

This brand new bike shop location has the latest gear and excellent bike repair/​replacement.
Girl friendly.
It is located in the same strip mall as Petco. Look for it in the right corner.