Columbia Heating & Cooling Inc

Received a bill for the second appointment!!! No phone call confirming the appointment. I was told someone would be here at 10 AM, no one showed, so I left. They definitely did something, BUT DID NOT DO ANY ACTUAL REPAIR. $ 250 some odd bill!!! WTF??? We made TWO phone calls about the bill, NO RESPONSE!!! We were told we would get a call back, NOTHING. I am SO angry.

The Columbia guys just finished putting a new furnace and heat pump into my house and I couldn’t have asked for anything more. From the time I called them to today, it took about a month for them to come out, measure everything, give a competitive bid and get everything installed. I bid out a bunch of HVAC companies and of the ones that actually got back to me, Columbia was the best price for the quality of their equipment. Amazing experience.

We had Columbia Heating and Cooling install a new furnace, AC and gas fireplace in June 2013. Do to some health issues it has taken me awhile to write the review. The gentlemen who came out to provide our estimate were polite and respectful. They provided us with a number of options and gave good advice for what we needed for the size of our house and heating/​cooling needs. They didn’t try to sell us anything we didn’t need. We scheduled the work and they were here on time, did the job in the 3 days they said they would, were neat, tidy and came in on budget. They took care of all the work with the gas company. They left us feeling we had been treated well. The system has been in place for nearly 2 years now. We have enjoyed a well working furnace in winter, central air in the summer and spent many hours enjoying our gas fireplace. I have read some of the other reviews and am really sorry people had issues, but it seems like they are talking about a different company. We had nothing but a good experience with them and would call them again should we need additional equipment or repairs.

We didn’t actually use them, we got 3 bids and their bid was almost exactly twice that of the bid from the HVAC company we used, The reason it was worth posting about them though was because I thought the 2 people (why 2? have no idea) who came out were weird and unprofessional.

I’ve waited six months to post this so I think I may finally have cooled off … no thanks to this company.
In 2007, I had them install a new furnace in another house. They were fabulous. In July of 2013, I had them install an AC in a new house. The AC project was a cluster F from the get go. It took the installers more than 9 hours and the electrician left debris including sharp pieces of wire and screws everywhere — just perfect for pets to ingest. Then, the AC wouldn’t start. They wouldn’t come back without my paying extra because it was after hours. I had to wait another week for visit two. And, visit three, and then I emailed the owner.
Then, I got some action. However, it took at least 5 more visits, wasted Saturdays, missed appointments, you name it. The receptionist was rude and dismissive and threw me under the bus, making me deal with the electrical company. Told them I was «furious.» Trust me people, I can let it fly. But I never lost my cool with these people. Not once. I was persistent and polite and clear. Just get me an AC that works!
Oh, did I mention the install failed inspection? Yes. They had to relocate the box on the outside of my house, which meant yet another visit, two more inspections, additional holes drilled into the side of my brick home.
I contacted Columbia again and again, threatening suit and requesting a refund for my time. In the beginning, they returned $ 293 because their bid included installation of another vent, which they didn’t install. In the end, that was the only money I got back from the $ 5K+ they charged me for this awful waste of time.
In the end, Columbia simply refused to contact me, return my attorney’s calls, nothing. I could have sued them for free (I have lawyer friends), but I gave up on them, figuring why throw good energy after bad.
I’m screwed if I ever have to call for warranty service, which I’m betting will happen.
I don’t know what happened to this company. Mike Holscher, the owner, used to be on it and take care of his customers. Spread the news far and wide people, stay away from this company.