AT&T

Daryl signed us up for a couple of phones and in the process offered to sign us up to DirecTv for $ 10 a month. I ended up receiving a $ 26.95 bill. I found out by DirecTv that my bill had to be consolidated (something that I was not told). Not a big deal. DirecTv said they would do this for me. I also called the Att rep and he said he was suppose to take care of it the day of but didn’t because it was a slower system (as if that’s my issue???). He said he would call back but never did. I checked my bill again and it was still reflecting $ 26.95 (not a lot of money but it is 169% more than what was agreed to. No wonder how these companies make a killer profit). I’ve called in to the store over and over and they forward the call to a system that hangs up on me. I use to be an ATT customer and left for a less expensive provider but came back because I never had issues. I now regret signing on with these thieves. My recommendation is to try another service provider that lives up to their promises and takes care of their customers.

Terrible service! Or should I say no service at all with a side of extra-​rude. The guy checked me in, made me wait for 40 mins while he chatted up this other lady. I asked if i could step out and could they call me when my number was up. They said for sure! They did not call. Went back to the store 30 mins later. Guy is still chatting with the same lady. When she was done, I asked him if I was next. He said, nobody is in line. I told him I had been told someone would call and he said, but you left! I told him nobody called and he laughed in my face. Then checked me in again. Then proceeded to chat up another lady who had just walked in even though I was next in line and then disappeared in the back room for another 15 mins. I walked out in the end.

Went to the store to add a friend to my plan. The process took more than an hour and 20 mins, the sales person kept going back to speak with the manager. The sales person told us that the phone was not of stock and would need to be shipped. My wife worked at at&t for a couple of years and asked if the we could speak with the manager to have the phone transfer and we could go pick up the phone at another location. She came back out said, and she could. Then told us the sim card would work in my friends current her current phone but was still working After waiting for 45mins for them to get the phone transferred over and no manager to speak of she finally came out and said they could not get in touch with the other location. Again my wife asked who the manager was and the sales person said Andrew. She again asked her to go get him that she thought she knew him. The sales person would not do it. Every time we go to this store the manager is in the back with all the sales folks out front. Not sure why the manager isn’t providing support. Its terrible customer service and the sales people should be trained appropriately to go get the manager when asked.

I can never get through when I call. I don’t always have time to goto the mall. So asking me to come in sort of defeats the purpose of calling in. Forgetting your core business: phones! sounds like an identity crisis.

I have been a at & t customer for many years and through my years with at & t I have had my fair share of meeting different customer reps with different personalities, patience, etc. Chris who works at at& t Washington square is in a league of his own, no other at& t employee can nor has ever been so helpful, patient and kind. His customer service skills are a rarity. Sometimes people in the customer service industry are impatient with senior citizens, not Chris, he helped my elderly mom out with her new LG tablet without making her feel slow or uneasy. We both left at & t ranting and raving about how lucky we were to have Chris as our sales rep.

been trying to get thru merry go round voice message to speak to a rep in the store for the last 15 minutes!!! REALLY? customer service is LOTS to be desired. been a customer for over 20 years, down hill!!! service. Guess I’ll have to go in to get proper attention BAD BAD BAD Actually looking for Evan, seems to be MIA, as many of his clients are also looking for him with our cell number hmmmm UNPROFESSIONAL?

I am not surprised that there aren’t good reviews to this store. My boyfriend went in this morning to ask a question about unlocking his iPhone. They gave him the correct information in letting him know that there was nothing he could do but reset his phone BUT, they were so incredibly rude about it. They laughed at him and treated him like he was an idiot. When you work in customer service, you should never treat a customer poorly. I understand that customers can be assholes but if you can’t handle them respectfully and professionally, then step down and let someone more deserving have your job. Please consider going to a different at&t (lord knows there are plenty) so we can put some value back into good customer service.

I even didn’t bother coming into this store because the lady I talked to on the phone was rude and she had no sense of customer service.
Come on guys. My 6 years old nephew can speak better language on phone. Don’t be rude even if you are extremely busy. This store needs to change. Perhaps, instead of writing bad reviews on Unilocal,we all should complain to AT&T headquarter.

Called to ask a question and they wanted me to come in and didn’t answer my question.
I decided I wanted an upgrade so I came in.
Wanted a normal upgrade. (keeping my old plan and getting a new phone)
Was told I couldn’t keep my same plan. And would have to purchase a new phone in full or as a loan. If I took the loan, I would have ended up paying around 100 dollars more for the phone.
Then they tried to sell me a worse plan, or more expensive plan.
Went to Best Buy Mobile and kept my old plan and upgraded my phones.
If I were to have changed my plan and kept the same features, I would have ended up paying around 1000 dollars more a year.

Evan was extremely helpful advising me on options to replace my damaged iPhone. Clearly was just interested in me being satisfied with my experience rather than just trying to make a sale. Michael was also very helpful correcting some errors made by the Apple store tech who had just set up my new phone. Best customer service in a long time and unexpectedly from a phone store. Thanks!

We have had AT&T has our mobile carrier for 19 years. I have always been pleased with the service of their stores. We usually go to Bridgeport where the service is excellent.
I cannot say the same about the Washington Square location. Avoid at all costs. In particular a «customer service» representative named SEAN who «helped» me. He was rude, condescending, and lacked knowledge. I was having trouble sending photos through my messaging with my new phone. After much fiddling around with my phone he reset it and it seemed to solve the problem. When I asked if he could explain to me how my new phone sent photos, so I could avoid the problem in the future, he could not tell me. I left frustrated.
The next day my phone exhibited the same problem and I went back to the store. Unfortunately, I had the misfortune of a repeat performance from Sean as my rep. In hind sight, I should have demanded to be helped by someone else.
Without even looking at my phone he said I would have to have a photo id (I had been mall walking due to a storm). So out into a rain storm to my car to retrieve photo id. When he looked at my phone, he informed me that the photo had sent and that the «red triangle» appeared from the photo before that. Why he didn’t look at my phone before sending me on a wild goose chase for photo id is beyond me. He was incredibly rude through the entire process.
I have never experienced bad customer service at any AT&T store until now. The whole feeling of this store is difference than any other AT&T store. I would not have been a customer with AT&T for this long had this been my initial experience.
AVOID Washington Square AT&T Store at all costs, especially Sean. What a disaster.

This store has very bad service and I think the manager is not trained properly. I went to the store four times to buy an Iphone for my daughter. Each time, they have a different reason to reject her without giving the detailed guide. The fourth time I took a day off (because they told me that it is better to go there in the middle of the day) and they said that they cannot sale the phone because my daughter does not have a driver’s license. Before that, they have already checked her ID (a student card) at least two times and they did not say that she could not use it. My daughter almost cried because she has been waiting so long. They did not even apologize for wasting our time.
The manager (Scott) in the store is very arrogant and rude, he is like that every time we visit the store. He said that this is required by the federal government and the FCC and I do not believe him. A kid without driving license should be able to buy the Iphone.
I went to an Apple store in the same mall; they said that if my daughter does not have a license, they could use mine instead. We bought our Iphone there in 10 min.