Urban Outfitters

Stupid fucking high nosed bitch accused my friend of stealing. WITHOUT SEARCHING OUR BAGS BECAUSE SHE KNEW SHE WOULD LOOK LIKE A FUCKING IDIOT. Blaming us on other teenagers. She saw an empty ring sack and immediately was being passive aggressive and just accused my friend of stealing 2 rings while she was trying to make a purchase. She had tried some on by the jewelry section and then put it back on the rack. The empty ring sack came out of nowhere. I’m disgusted with the workers here. They all accuse people of stealing and forced my friend to buy something she didn’t even want/​steal. Disgusting employees. Don’t shop here unless you want to be accused of being a thief! Very wrong of someone to do.

I never review retail stores, but the impeccable customer service I received at this location last night has prompted me to do so.
Dan is amazing. He’s easily the most helpful sales associate I have ever talked to. He quickly ran over to the register once he saw me waiting, helped me pick out a few more things, and even helped me order something online when I couldn’t find it in store. He was super chatty and made me feel like I were talking to someone I had known for years, not just moments. We ended up talking for a little while, he was so sweet.
Dan has me eager to shop in this store again, something all sales associates (myself included) aim to do. Their entire team was lovely, but he really stood out.
I can’t stop gushing about him to my girlfriend. Thanks so much for your help, Dan! :)

Love the clothes but the prices are outrageous for the quality of the clothes. I would like to continue shopping there but the prices are too extreme

Rude, snobby, don’t help. Almost every girl here gives me a dirty look. Been going here for three years and every other time I go it’s new people working and they all have the same attitude. Something with the management definitely needs to change.

THIS URBANS CUSTOMER SERVICE IS AWFUL. Most of the employees are quiet and don’t even acknowledge your presence while others are just rude and give you judgmental stares. It’s known that urban outfitters allows bad language from employees but they just abuse it. I go into urban probably once a week because I’m obsessed and work not to far from this one in the mall. But after my last experience I haven’t been going too much and prefer online shopping which leads to a lot of returns. So it’s summer time and they have the urban renewal shorts. Now it’s known that you can go to a thrift store and buy men’s Levi’s or wranglers (or whatever brand) and cut them and make them into essentially the same thing. But as a preference I like how the urban renewal ones are not as stiff as thrift store ones. So I go and try on a few and settle on two. As I’m checking out I get paired up with a male employee cashier and he doesn’t say hello or greet me instead he keeps his head down and does a little giggle to what I’m buying. Then he looks me up and down and says «why the f**k would you ever buy urban renewal hahahahahah it’s a rip off». Why would I ever want to shop somewhere where I am put down for buying their clothing? I brushed it off and took out my phone to get my urban ID scanned he rolls his eyes and tell me he has to start over, like I would know it needs to be done first. Customer service here is terrible and I hope they do something to fix it because even going thirty minutes to the Ventura urban is worth getting good friendly service there. It’s like night and day.

Great experience! The store was organized and the sales associates were very fun and helpful!

I don’t understand what it is with this Urban. Maybe they just consistently hire people who have no desire to actually help but feel that they’re so ‘attractive’ (in their own eyes) that they can just be as snotty and rude as possible to the rest of the ‘miserable poplace’ that comes in to shop here.
When this Urban first opened up, it was wonderful. The quality of their merchandise was excellent, their clothing was adorable and perfectly sized, and while they were a bit more expensive than other stores, you would be certain to get a stellar experience and a few unique pieces and knicknacks.
Lately the quality of this Urban has just been going down, quickly. The music being played consists almost entirely of rap and hip hop or edm, both of which are headache inducing and make me not want to stay in the store for very long. I don’t want to listen to obscenities being dropped every three mintues. Customer service is non-​existent here. I asked a salesgirl on the floor if they had any more of a particular bag anywhere else in the store. Her response? «I don’t know.» She barely looked up to acknowledge me and mumbled her answer.
I have had experiences here that were just downright rude. During holiday season about a year back, one girl in the fitting room remarked that she loved my glasses and asked where I purchased them. I told her the name of the online retailer and that they were prescription. She looked at me with her mouth open and said ‘No, really? Let me see them.” WHAT THE ACTUAL F****?! You actually have the audacity to ask to see my glasses so you can verify that I actually wear them to not run into things and for fashion… no words.
I don’t often shop at this Urban. I come in to look around and occasionally end up snagging a nail polish (they have the most unique and unbeatable shades and often have a buy two for $ 6 deal), but I prefer the Urban in Ventura or Topanga over this one. People still know how to be nice there.

No wonder this store has low stars! Terrible, rude service from this store! I am a frequent Urban Outfitters shopper (every 2 weeks) but this was my first time here. I was helped by a female with long brown hair who was wearing a black hoodie. First, my fiancé and I gave her our phone to scan our Urban On ID and use our birthday discount. she didn’t let us use our Urban On app discount of 20% that we received just because we were also purchasing items on sale already, so she gave us our phone back. Then she rang everything up, and we didn’t see her scan it yet so i asked, «Wait, can’t you still scan our ID at least?» And she responded with «Oh it’s too late now» We had told her if we can scan our ID and use our 20% off and just because she didn’t want us to use our discount, she didn’t scan our ID at all! My fiancé told her that it wasn’t fair we spent about $ 70 and we can’t get it scanned? And she said «Well I can do it but that would mean I would have to refund every single thing back and then repurchase it all over again.» And I asked, so we can’t do it? And she answered back saying I mean, we would have to do this all over again if you want me to scan your ID for one visit. So we decided to let it go, she gave us our bag of items in a small bag when we purchased NINE items, two of which were glass! She was quiet, with no Thank you or anything. What makes this even worse is that we went to the Studio City Urban Outfitters, and 1) We can use the discount if we have sale items in our purchase… we can even use it on a sale item! And 2) The employee there said that she was being lazy because you do not need to return every single thing and repurchase it for a purchase point, she only needed to refund one item and repurchase it in order for us to receive a purchase point which could’ve been done in a matter of a few minutes! The employee at Studio City was much more helpful and they were a busier store too, which really made me angry and decided to make a review about this. I don’t know if it applies to them all, but this employee was horrible, lazy, and did not know anything, yet she acted like we were the ones who were wrong! Beware when shopping here!
Transaction 6488
Register 5
Cashier 73 938
3:29 PM

Living in the Thousand Oaks area, I am at this Urban Outfitters a lot. Other than how overpriced Urban is in general, I love the clothes they have. I love the style and how the whole store is set up. But, I must say the service in this Urban is HORRIBLE. The employees seem like they hate their job and are being forced to be there. They are rude, and unwilling to help. As a customer, it makes me not even want to buy anything from that store. So many stores these days are so focused on good service that it is amazing to me that this store is so far behind in that aspect. It makes the whole shopping environment unpleasant. They need to hire some enthusiastic, happy employees in my opinion!

Came in to look at t shirts, then the music was so sick I had to leave. Every other word was f… This and that. I don’t know if I’ll be coming back. I only gave it one star, because it’s hard to shop in that kind of atmospher.

I like how Urban Outfitters has offbeat, young, fun housewares, clothing for men and women, shoes, accessories and jewelry. Their buyers have a great knack for finding items that are not that well known and popularizing them. For example, UO carried Scary Stories pretty early on, and they also at one point had Kogepan (San X red bean bun). They have edgy plates and notebooks decorated with skulls and guns. They always have great t-​shirts and usually carry cheap ballet flats ($ 20).
Their costume jewelry tends to be overpriced since it is cheaply made. Overall, it’s a great place to shop for gifts like wallets and coin purses, books, and toys. It’s also a great place to get dorm room decorations like shag rugs and Indian print comforters.
The Oaks OU is less than a year old and it’s one of the better UOs I’ve been to because it isn’t as picked over. It actually feels organized and pleasant to shop in. I was surprised by how empty the mall was the last time I went, but it’s in the middle of a remodel (perhaps that’s finished now?)
Update: I dropped by again. The mall renovation will take until late 2008. This OU still has a more organized and less picked over sale section.