J C Penney

This review is in reference to online furniture order. I ordered a living room full of furniture on Nov, 9, 2015 and for one reason or another, it would never get delivered. The delivery would be scheduled, then they would call, the night before delivery, and cancel my delivery, always with a different excuse. My family and I went through the holidays WITH NO LIVING ROOM FURNITURE!!! They rescheduled delivery for Dec 29 at 11:00 am. On Dec 29 at 10:50am, they called to cancel the delivery again because an ottoman slip cover was «soiled». I told them to deliver it anyway. I was put on hold then told that Timothy in furniture had said to deny me my entire order. A few hours later, Timothy called me to let me know that they didn’t even have my entire order. He recommended that I cancel my order. I did and asked to be refunded in full. He said he would do it himself. I had to call back THREE TIMES and in still waiting for my entire refund! Every time I call, I’m ensured by the representative that they credited my acct. Its been a huge headache and I still have no furniture or my money back. Do yourself a favor and don’t order furniture from JCPennys or use the delivery service from the company MXD Delivery. They’ve been horrible and very unprofessional. I want to give them a zero star rating but I have to choose at least 1 star :/

I typically don’t do reviews however; I felt the need to do so to make everyone aware of how well executed they run the photo studio. The HBIC and her two assistants were so pleasant and efficient I will ALWAYS utilize them for our families professional photography needs. The staff was so patient with my 17 month old granddaughter which enabled them to capture gorgeous prints. Thank you!