CVS Pharmacy

My doctor called in a prescription to CVS after I had to call the office and tell them they still do not have it. So he finally calls in to take 2 pills for 30 days. Upon pick up the pharm tech said Blue Cross limited the amount and could only give enough for 15 days and no more. She said she will call doctors offices and get it straightened out and not to worry for she will take care of it. On June 1 or 2 I called to see if it had been taken care of. A male pharm clerk, said no but said let me go into the computer and get the additional prescribed meds. He then tells me it is taken care of and the prescription will be ready for pick up on Sat. 6÷4÷16 and not to worry it has been taken care of. I got into CVS on Monday ⁶⁄₆₁₆ and pharm clerk said after waiting in a long line they do not have it and will have to have to talk to the pharmacist Jim. Get in another line and he is unable to take care of problem and it is 6:30 pm so too late to call the doctor. His only suggestion was to pay full price at $ 120 instead of through Blue Cross at $ 20. He is off 6÷7÷16 so told Thor, another pharm clerk to call doctor’s office and see what can be done. He said he will be in at 11 am on ⁶⁄₇ and will call doctor’s office and try to get matter resolved.

Okay no CVS is never great but this one is definitely miles above the others I’ve dealt with. going to the pharmacy it can be so frustrating. for both the pharmacy workers and the customers. but this one not only is open from 6 a.m. to 11 p.m. every day.. Woodland Hills CVS is open today from 9 to 6 and Sunday 10 to 6 and they’re right on Ventura Boulevard .and WH 90% of the time gets my prescription wrong or is out of stock. Who does that? Here they are aware of you waiting for your prescription and get most prescriptions out very quickly. what other CVS is will tell me I would have to wait at least an hour when I have to wait for it. I’m exhausted watching them run around to get the RX filled quickly. I’ve been here at least 10 times and they have never disappointed me unlike other CVS

Today while shopping at CVS I did self checkout. I placed my iPad down to do self check out. Once check out completed I left without my iPad. Not a bright move on my part. I don’t normally bring iPad into stores.
I didn’t realize I forgot my iPad until about 20 minutes later when I was on my way back to CVS to return an item I bought.
Alina helped me with return item. I asked if anyone turned in a iPad and she told me she noticed it at self check out and picked it up right away so it wouldn’t get stolen. Her co-​worker was helpful as well.
Needless to say I am ever so grateful. There manager, Steve was out to lunch at time I was there so I called him after I left to let him know how kind Alina and her co-​worker were.
People are quick to complain and less likely to compliment and give credit for good deeds and good service.
Steve thanked me and will see to it that Alina and her co-​worker get recognized.
Thank you CVS in Westlake Village!
P. S.- My primary visit to CVS today was for a prescription pick up. Their pharmacy is a lot easier to do business with than they were last year. Much friendlier and faster service.

Came in looking for school supplies plus I had a small cough, I usually don’t like going into these big stores
By myself but I walked in and a really friendly older Asian lady greeted me and asked what I needed help with I think her name was Nina, sure enough she got me the school supplies exactly what I needed and guided me to over the counter cough medication I must say with out this lady it would’ve took me twice the time and probably would’ve been running in circles thank you for good customer service cvs and Nina!

Easy go-​to CVS. I fight with the wifey over the self-​checkout option. She loves it, I like to interact with real humans. The employees at this CVS are very pleasant.

THE WORST PHARMACY IN THE NEIGHBORHOOD! Terribly understaffed & the stress shows in the staff’s faces and demeanor.
The only reason I stay is because Pharmacists like MIKE know how to do his job and run the counter and the phones all at the same time with a skeleton staff! AND HE’S ACTUALLY NICE ABOUT IT!!! He’s the only cheerful pharmacist here that I can name! SHAME ON CORPORATE CVS for understaffing an area of patient health care that can’t afford to make mistakes!!! A year ago I was given another patients medications. There was no reason for this error except carelessness. I still can’t understand why the staff can’t figure out how to apply the discount coupon codes for Celebrex & Lipitor! CVS computers must be programmed to reject these coupons because how else can they charge such high prices, that fluctuate from month to month and year to year. It can’t all be the insurance company’s fault! These company coupons are separate from insurance. I either get charged hundreds for brand or have to settle for generic which I don’t like. This leads me to my current complaint. When I wanted to pay for my Meds, 1 of them was generic. Because I had a valid coupon for brand on record I was quickly told to go stand in another line. The issue was not resolved, the 800 phone # was closed & I had to settle for generic. Now PROTOCOL usually dictates that you return back to the original register to finishing paying for all the Meds that you waited for in the first line. It’s an awkward & uncomfortable situation because nobody knows where to stand or sit & new clients waiting in line think your insane & are cutting the line. This is why the clerk, or in this case the pharmacist asks the next person in line to please wait, because you already stood in 2 lines & we all know the code: «FIRST COME, FIRST SERVED!». For some reason, this new pharmacist asked me to wait again while she checked out a woman who had been waiting in line #1, but who clearly arrived a good 45 minutes after me. I could not believe what I was hearing. Who was this new Pharmacist who set me up to look like a mean, ungrateful, «rude» person who had to get home after waiting over an hour, and I objected! I was next in line! Then she apologizes to the other customer for making her what her turn. Now this is clearly a very embarrassing situation for everyone. Was this necessary? Protocol was broken. The system is broken. The automated system for requested times for pickup of Meds is broken. Even when you get a call that your Meds are ready, they are not! It’s all broken. The staff is broken. CVS CORPORATE EXECUTIVES: YOU NEED TO STAFF YOUR PHARMACY AND START CARING ABOUT CUSTOMER SERVICE & LET PHARMACISTS JUST DO PHARMACY & TECHS JUST DO THE REGISTER. YOUR WAIT TIMES ARE TOO LONG. YOUR BASELINE PRICES ARE INFLATED. YOU NEED TO GET YOUR STAFF EDUCATED IN THE USE OF MANUFACTURER COUPONS. MY NEXT STEP WILL BE REPORTING YOU TO THE BETTER BUSINESS BUREAU AND THE FDA.

Worst pharmacy. Never properly staffed and everyone is too busy to help you. Be prepared to wait and wait and wait and wait. If you want to get a pharmacy that gets you in/​out and is super professional, try Walgreens off Ventu Park road in Newbury Park next to Walmart. They are helpful and fast. They also have a drive thru and a really well stocked store for everything you could want.

I am outraged and Thousand Oaks CVS should be ashamed of themselves! I just had surgery and unfortunately, my local CVS was out of my prescribed pain medicine. They recommended I contact other CVS stores for stock availability, to see if perhaps I could get it immediately instead of waiting for it to be ordered. All CVS’s were most polite and accommodating, although my med was not in stock. However, the Thousand Oaks store told my husband, «That even if they had the medicine they would not sell it to me because I do not live in their community AND my doctor is out of their area!!!» Excuse me! I live in Tarzana, minutes from TO; my doctor is at UCLA… not a sidewalk clinic! I am a valued customer at CVS… for years and have had prescriptions filled at other pharmacies when my «local» store was out. As a sidebar, I am 62 yrs old, had one of the most painful surgeries someone could have. Regardless, how dare CVS arbitrarily decide that someone has to «reside in their boundaries and my doctor the same!» I am not done with this issue and plan to convey this incident to higher personnel and applicable city/​state departments. For those that actually reside in the Thousand Oaks area, perhaps it would be in your best interest to frequent the Agoura CVS. No bias there…

Very happy to report a marked improvement. I’ve been back, things have changed for the better & there is more parking on the side.
I like CVS & am glad it is new & improved.

Horrible experience! If I could give negative stars I would. I wish I had read the other reviews prior to going to this pharmacy. Disappointed that this location has received negative reviews for years and yet CVS does nothing about it.
Had an emergency tooth extraction in Santa Monica. Was in tremendous pain and given a prescription for a pain killer. Went to CVS in Westlake Village to get it filled. Woman behind pharmacy counter (Christine or Catherine) was incredibly rude and completely void of any care or compassion. Said she wouldn’t fill it because it was out of town. Absolutely ridiculous — it’s a suburb of LA — same county! As I stood there crying in pain she walked away. I called my Dentist (they didn’t call — that would have been too much trouble for them) and he was appalled that they were hassling me. He convinced the pharmacist Dan to fill it. Meanwhile my boyfriend called Walgreens and they said no problem come right over — I should have!
I waited 50 minutes for my prescription. While Dan fumbled around the pharmacy — completely lost — kept saying to himself «oh yes, oh yes» Meanwhile others were dropping off and picking up while I waited — and their prescriptions were not emergencies. Every time I complained he said «we are working on it» and then would go to the register and help others. Btw he didn’t know how to work the register and kept asking for a void.
Both Christine (or whatever her name is) and Dan need to find new jobs. She is one of the worst people I have encountered. With her poor attitude and lack of compassion she should not be dealing with people! I will never forget standing in front of her crying and in excruciating pain while she clearly couldn’t care less.

This pharmacy for years has been ridiculous. My grandmas rx can only be filled here as the other surrounding pharmacies don’t carry one of her medications. The pharmacists and their staff are all slow and do not have any customer service skills. They will give you a time that the prescription will be ready but it always takes twice as long. Cvs should fix this by now. Do not go.

Now this place has good customer service! I love it when I’m unable to find a product and an employee takes the time to stop what they’re doing to help me. I wish I had caught the gentleman’s name, all I remember is he was probably in his late 40’s — early 50’s and he was kind. He looked on the shelf, found it to be empty and then told me when the product was expected.
With all the competition in the area, CVS, I will be back. Sure hope all your other employees are as helpful.

Too bad there aren’t zero stars. They are grossly understaffed. The people are nice but the orders are never ready on time. It took me 30 min to drop off three prescriptions today. At my other pharmacy, I just hand it to them and they say ‘we’ll have it ready in 30 min.’ Literally a 3 min checkin. They typically have 4 people there, and CVS had two people with a pharmacist taking her lunch break, leaving no pharmacist on duty. And I hear their volume is multiples of what a typical pharmacy is. The poor people that work there have better attitudes than I would if I were in their shoes. God bless them.

I have been to this pharmacy many times over the years and yesterday was amazing… My FB note from yesterday that really should’ve been here instead. …I met the most compassionate man today– thank you to the CVS pharmacist (Agoura Rd) who helped me this afternoon. While my Drs office kept messing up my refill, he quickly resolved my problem and didn’t judge me for crying and shaking at the counter. He even noted my record that I am only to get this refilled and never find myself so unhinged. (For any women out there having to take BC pills for other issues and they not agree with you– you know what I speak of.)Sometimes life trips me up and thankfully God sent me an angel today to right my way. Feeling so much better.

It’s a long wait for prescriptions. The staff seems less than thrilled to be here. Pharmacist acts as though answering questions is the most tedious of tasks.

Just the worse pharmacy… maybe its the long hours but c’mon, putting the wrong information and telling me I haven’t had insurance since 2010! Will never come here again. The lady was trying her best but the older gentleman. He os horrible!

Pharmacy is getting better, and they seem to be trying to be more friendly. Plus, I like the snack selection– even some healthy nut and dried fruit packs!

Great selection, but the pharmacy staff are brutally slow. You could easily wait 20 minutes in line only to find out they have not filled your prescription yet. They are nice enough, and a great location — but lacking a manager to speed things along.

Decent store… But nothing special. I really dislike paying $ 6 for a card that I can get $ 3 cheaper at a Target or Walmart. I know I’m paying for convenience but I still don’t like it.
The store had construction going on right now and I had really high heels on so it was a pain walking through some of it. Also the customer service wasn’t great. We were rushing and there was only one line opened and there was a problem and they needed to call someone to that register so we headed to the self checkout.
Of course there was a problem and we needed help. However the guy was helping the other girl next to us that was also having a problem. Shocker. When he got over to us we said we didn’t know why it wasn’t letting us pay and he said rudely because you lifted the bag up too soon. He seemed annoyed. Customer service could be better.

Stopped by to get some decorations for our Halloween party at the office last year. Had some things we were looking for, but not much. The rest was too expensive The Dollar Tree right next door was a better option.
By the way, go look and laugh at their greeting card selection.