Allen & Sons Appliance Repair

The technician was very rude, bad attitude and no clue how to work. He charged the diagnostic fee without diagnostic. I made phone call to company and transferred the phone to some places. The lady picked the phone and promised the manager would contact me. but nothing happened. This place is absolutely not recommend!!!

These people are not who they say they are. Your phone call to them transfers to another dispatch company. They are rude and send people who don’t have a clue about what they’re doing. You’d be better off fixing it yourself! DO NOT CALL!

First and possibly last time I use this company. They were on time thats about it. I was drawn by the $ 45 service charge that they apply to your issue should you decide to use the service, however the guy spent no more than 15 – 20 minutes on my washer, removed the covers snipped a wire, budded back together, put cover back on and was done, $ 200 dollars that is excessive. Whats worse is I was never given the option to choose, he did the repair handed me a bill. What happen to option to decline if I thought it was to high? I feel I was ripped off in all honesty. Sucks because I was really excited I had found a trust worthy service I could use for other appliances. I will yell everyone I know not to use this service, I will also blog on my facebook which I have over a thousand friends to not use this service. Bad word of mouth is the best way to have them change thier tactics if they even care. Im not a happy customer obviously and doubt they will try to remedy the matter after the fact, why, they already have my money. Sad experience, do not use!!!

I purposely waited 1 week before posting a review. I want to make sure my washing machine was still working after the repair.
So the service guy, Bob arrived on time. My 20 yr old Whirlpool washer won’t agitate and spin. I know it’s the coupler coz I researched it online. Bob had the same diagnosis, he gave me an estimate for parts and labor, I ask for a discount. We agreed on a fair price, half hour later my WM is fixed.
He did advice me to buy a new one if it breaks again, but he thinks it may be ok for a year.
I’ve used Allen & sons before for a built-​in microwave service, I’m happy with their work.

If you have any issues with your repair from Allen & Sons please call their customer service department and speak with them as they might be able to help resolve your complaint. I have a poor experience initially with them but after discussing the process and the issues I am a bit more pleased with my experience. Still not 5 star please, but OK with it.

Horrible technicians who don’t know how to fix a thing. Have had two separate, epic fails… but HAD to initially use them because of insurance. Was forced to take FOUR days off of work because:
1. They came once to «assess» (even though we knew EXACTLY what the problem was since the machine that is smarter than the technician gave us a a specific error code).
2. They came a second time with an alleged fix-​it part, stayed for 15 minutes, and pretended to fix it.
3. They came a 3^rd time to try another quacky fix (fail, again)
4. They sent a «specialist» out who the company guaranteed would fix it. (Said specialist would later say over the phone that he has no idea what’s wrong nor how to fix it)
5. Hours after I called to confirm the time of the fourth house call to avoid further shenanigans, the «specialist» called and asked to come earlier than his scheduled time so he could spend Good Friday with his family. I wish I could accommodate his religious holiday so I try to get home quicker, but I can’t.
6. The technician called 10 minutes later to CANCEL due to a «family emergency.»
7. Allen and Sons asks me to take a fifth day off of work. Hahaha!!!
Moral of the story: use Unilocal and go with a 42-​person, 5-​star rated company. There is one that pops up but I probably can’t mention it here. I used them and GREAT results!

Great job. I appreciate that they responded in a timely manner, but for something as simplistic as a latch replacement on a washing machine, waiting for three days and having to call them back seems out of order. The technician, Norman, was nice and very professional while he was in our home. I would have preferred not having to wait as long as we did for such a simple repair. Three stars and a A+ for effort.

Larry is an extremely knowledgeable repairman and actually cared and took the time and really thought about the problem. Previously, our washer was getting repaired by SoCal tech 6 visits and 3 part replacements and no luck (luckily under warranty). We switched to Allan and sons and once Larry came, my mother in law recognized him as the very able tech who repaired her fridge. This company actually pays/​bonuses based on performance! No wonder! Larry did in 2 visits within a week what the other company couldn’t do in 2.5 months.

Service guy was on time. I was interested in their $ 45 service charge if I declined the repair. Other places charged $ 80.
The. They really get you…
The part price was $ 79 for an oven igniter and the labor was $ 160 for one hour!!! Total of $ 229!
Service guy knew his stuff so this is not about him.
#overcharged
#youtubenexttime
#cracra on labor

Made my appt for Saturday between 9 & 12 and the repairman showed up as promised and quickly diagnosed the problem with my Whirlpool washing machine, gave me an estimate, fixed and badabing it was all better! My wallet was a little lighter, but my laundry doing days were back to normal ;)

After an initial negative experience, I was contacted by somebody in the customer service department. They listened to the complaint and made it right by reducing the price of the quote a bit, offered to pick up the microwave, repair it and drop it off. I received the microwave yesterday and everything seems to be in good working condition now. The technician that came to pick up and drop off the microwave was courteous and very polite. Although there was some issues in the beginning, they resolved it and made things right.

Thanks to Bob, who came out a couple hours after I called & repaired my washer & dryer, & had me back to doing laundry in a very timely manner.

Norman came out and quickly identified the issue with our Samsung washing machine. He had the part we needed with him and took care of the repair right away. Great service and priced the repair up front before I gave him the ‘ok’ to move forward. I would use them again for appliance repair. Thanks Norman

Great service. Gene (1 264 955) was prompt, knowledgable and personable. Our repair was handled efficiently (and cleanly) and I didn’t have to devote my entire day to «waiting for the repairman.»

Years ago I used this place so naturally I went back to them when my dishwasher lock broke. My how the times have changed. They overcharge on parts by over 150%, and their labor is arbitrary and well beyond industry standards. Even their technician admitted that they overcharge their customers.

Woman was rude when answering the phone: No introduction, no nice pleasant hello; just a «We’re very busy, can I put you on hold» answer. So I said yes. A minute and a half later, the phone gets picked up by someone else, again, no introduction. Nice enough guy, to be fair; however, after giving all my information, including a work order number, I was told the information didn’t exist in «The System», and that I would have to call my retailer for help. If we cannot get the paperwork and site visit nailed down, and instead spin cycles playing «I don’t do that, you’ll have to call so and so…», then I do not want to have them taking apart and poking around in my appliances.

We are new to the T.O. area and tried these guys based on the Unilocal reviews. Should have looked at ALL the Allen & Sons Reviews on Unilocal first, as there are multiple listings for the same company, based on the city that the reviewer is living in. Some really bad, some really good reviews.
Here’s my take. They are super prompt. Came out the next day (washing machine broke on Father’s Day), called 15 minutes early to make sure I was there and had the part I needed. Our Whirlpool Duet washing machine had been serving up F-​35 error codes, which caused it to stop in the middle of washing. Knew the part would be expensive — when are electronic sensor parts not? Part was $ 155, labor (30 minutes) was $ 150, which I thought was a bit high, but didn’t want to spend $ 45 for their estimate and then go find out that their estimate was in the ballpark. Nice repair folks, they did the job and warrantied their labor for 30 days — the sensor part gets 5 years.
If anyone from Allen & Sons reads these reviews, I’d like to comment on the A&S website, which led me to chose them. They have a section called «pricing» which helps estimate your final cost of repair prior to scheduling an appointment. They base this on actual repairs that they’ve done on appliances. I tried this option, choosing Whirlpool Washer and the problem «stops running». The estimator said that for 8 repairs on similar items, the average was $ 150. My total was $ 300. Hope they update that calculator. I was really disappointed that my repair cost twice as much. :(

A friend referred these guys to me for appliance repair before. This is the second time I have used them and each time has been great. They are always on time, they communicate great. The service technicians are nice and know their stuff. Today we had our dryer fixed and it was done quickly and very well. No mess was left afterwards, in fact the area was cleaner than it was after he was done. It is nice to finally find a repair service that focuses on the customer and their needs I would recommend these guys to anyone that needed appliance repair. Allen & Sons is doing something right.

Impeccable service! Work was completed quickly & quietly. Michael

Stay away from these people. I made an appt, yesterday morning for them to come out this afternoon, and no one showed or called. My wife stayed home from work to be there when they were supposed to show up. After waiting all morning, she called to find out the status. The operator was rude, and told her that the online appt was actually a pre-​appt and they called and left a message to set up an ACTUAL appt. Are you serious?! They had the correct phone number, and they did not call and leave a message even though they said they did. It’s outrageous to me how companies can continue to have business, when they pull inconsiderate moves like this. STAY AWAY.