Douglas Swindell & Assoc

I made an appointment at 5pm and was not seen until 5:45. They offered to reduce my bill by a little bit after waiting for 30 minutes but all I wanted was to be seen on time. My time is worth more than that. The staff is a bit slow as well, possibly understaffed?
The doctor was great and took time to explain things. 45 minutes was far too long to wait on something as ordinary as an eye exam. Why schedule appointments if you’re hopelessly behind?

Top 2 tips for customers–
1. ALWAYS save your old glasses until you are completely sure that your new prescription is working perfectly for you.
2. Don’t ever hesitate to return to the store if you are concerned that you may have been given the wrong prescription. (You should never feel embarrassed to return with a customer complaint for the health care provider)
This particular store got me in for an eye exam very quickly on 9÷2÷15 and my customer service experience was very good initially.
Unfortunately, during my eye exam the optometrist was interrupted by an employee with a question which broke her concentration and caused her to write down other numbers which were not for my prescription. When I picked up my new eyeglasses I had mentioned that something felt very blurry but one of the employees mentioned that «it is totally normal to feel that for a few days and then you’ll adjust…». So I took that in good faith and went home.
I became unable to walk normally and almost stepped on our dogs feet twice. I became very dizzy and nauseous.
By the end of the first night and into the 2^nd day I knew something was very wrong so I drove back up to the store on 9÷3÷15 and asked if they would please re-​confirm my lenses. I also felt very unsafe to drive in to work on the first morning with my new eyeglasses. Upon my return the employee confirmed that I had been given the wrong numbers and they would make the correct lenses right away. My new glasses were ready less than 2 hours later and they seem to be working very well for me.
Ultimately, I missed 2 extra hours of work and had to drive 2 extra trips to get the correct prescription. I think that the appropriate response for the Thornton LensCrafters and DOUGLAS SWINDELL & ASSOCIATES INDEPENDENT EYE DOCTOR would have been to issue me at least a 75% refund. I think that a quality organization would have issued a full refund.
If I were to ask Dr. Swindell to miss 2 hours of work, unpaid, and have to make 2 unnecessary trips out of his way I wonder what his response would be?
I think that 1 star is a fair review, all things considered. I would not recommend this LensCrafters.

I’ve been going to Dr. Swindell for seven years now and he’s as good as they come. You can tell he truly cares about his patients and your vision care. He spends a lot of time with you explaining the current health of your eyes and is very thorough to ensure you get the absolute perfect prescription. If you’re in need of an eye exam, go see Dr. Swindell, you won’t be disappointed.

I made an appointment online with Dr. Swindell. Well, at least the online schedule system they use led me to believe that it was Dr. Swindell. I arrived at my scheduled appointment time. I was two other clients go in for exams during my 45 minute wait, and saw no sign of Dr. Swindell… I only saw a different doctor go in and out.
After 45 minutes, I asked the receptionist if Dr. Swindell was actually in, and they said no, he’s having Dr. Sanger cover for him today. No word of this with their online schedule system, no word when I arrived, no kind of «sorry you’re having to wait so long» comments.
I told them that 45 minutes is way too long to have to wait for an eye exam, when there are many other equally qualified optometrists available in the area. This was simply met with a disinterested shrug, and no signs of interest or concern. Just the disinterested shrug.
This office and its doctor are obviously not interested in quality service or their customers’ satisfaction.
I drove down the street to a different optometrist and was seen after a 20 minute wait. So now I’m a happy camper as usual, and have a nice new optometrist for my future needs.