Chase Bank

Something happened in the last 3 months that sent their service into a spiraling decline. Drive up window hours (11am to 5pm) does not convenience the customer as much as the employees, they seem to have taken the term «Bankers hours» to to a new high or low pending perspective. Going into the lobby they have placed a talking head that doesnt have much duties other than to tell you to have a seat and wait on the next salesman that will try to get you to change your account away from the one that you have been happy with for years… every time you walk into the door. The have placed all the tellers (2) in the very back of the bank at the drive through teller station where you are not allowed to do any banking untill 11am. So when you go in to bank in the morning you get to look out at all the customers in their cars at the drive up lanes who are not happy about the windows not being open during mid morning. I myself am physically challenged and do not care much for the extra effort that they put me through to make a deposite. Been banking with them for over 20 years and now they require me to show an I.D. to make a deposite in my own account.

I left my debit card in the ATM, but didn’t realize it until an hour later. I went inside the branch hoping they could access the ATM and return my card to me. The greeter explained that unfortunately they didn’t have access to the machines and they would need to reissue the card. She invited me to sit down and wait for a personal banker to assist me.
I went to sit down, but before I could, D****** offered to assist me. I explained to him what had happened and he was able to issue a new card on the spot! I was quite impressed. Thank you, thank you, thank you.

I love Chase for checking accounts due to their technology ! I don’t use them for my mortgage. I use credit union for car and boat loans… duhhh. Credit unions don’t have stockholders as they are service companies. But CUs have terrible websites and mobile apps. I get credit cards from Cap One.
I worked for two companies that developed the ATM software and the new inside auto teller machines for Chase and they make huge investments. I just used the auto teller here and Jennifer was super friendly! Its the bad customers that pay for banks via service fees and bounced checks. So really banks either like the big customers with lots of cash or the broke ones that pay fees. Im in the middle of those so I use multiple providers. But I love Chase for what I use them for.

Very disappointed with Chase Bank in The Colony. I have banked with Chase for over 25 years and have opened accounts for both of my teenage kids as well. It appears as though Customer Service and convenience are no longer important. I went into the branch 2 weeks ago to speak with a banker, and after waiting 25 min without being helped, had to leave and go to work. Today, I go to the drive thru ATM to make a cash deposit, only to get a msg that read «this machine does not take cash deposits» so, I drive around the building, to the second ATM machine and try to make my deposit there, only to receive the same message. Next I drive around the building again and go through the drive-​through, push the button, asked the teller for a deposit slip, since the ATM machines will not accept my cash deposit, and she tells me sorry, our drive-​through is now open from 11 AM to 4:00 pm you will have to come inside. SERIOUSLY, this bank can’t hire a few more employees to run a drive thru ?? Safe to say, I will now be moving all 3 accounts to Wells Fargo, which is a huge pain, but hopefully they still believe in putting the Customer first.

I had a business account with them for years. Fees were high, they could never give us the lines of credit we needed at a competitive rate. Bailed and went to a bank down the street, couldn’t be happier.

Chase Bank near Highway 121 between Main St. & Paige. Little nice
Facility with two drive thru ATMs.