Schlotzsky’s

2 stars only because the food is good and the place is very clean. 8:00pm on a Wednesday, no other customers, we saw 5 – 6 workers standing around, and yet it took way too long to get our order, they were busy goofing off.

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Tired of coming to this place and they NEVER have potato soup the excuse we just ran out… well hello it’s 6:30 make some more!

I’ve been to other places and they weren’t that good came in for lunch and was impressed because of the food it was good and it is affordable must try it.

Horrible experience. 3 workers standing around talking. My sons Sprite had a hole in the cup and my sandwich was made wrong. McDonald’s inside the gas station would’ve been a better choice!

After waiting at table for my order to be made, a worker walked up to my table grabbed my receipt looked at it and set it back down and left, not saying a word. Took me and the people sitting next to me by surprise. A minute later my sandwich came. I ordered no tomato, and the sandwich had tomato seeds, red stain from a tomato all over and even a chunk of tomato inside. Obviously they put tomato in and then just took it out. Thanks a lot, I appreciate that. Glad I’m not allergic to them just don’t like them. I’ll order no tomato and no tomato seeds next time. The worker should have been polite too and talked, as I find it rude to just walk up grab stuff off a guests table look at it and walk away. I guess it was to find out about the tomato but if that’s the case should have just asked. Also all the info on my receipt they should already have. Receipt did say no tomato, also.
That said, sandwich was okay. It didn’t have much lettuce at all, and not much mayo also, but they have mayo packets so I got by. The meat wasn’t very even but much thicker on one side than the other. Didn’t try the chips yet.

I was contacted by another Unilocaler, saying I should contact Schlotzsky’s corporate concerning my lousy experience at my maiden voyage at Schlotzsky’s. I explained to that reviewer that I already had filled out the online form on their site and after several months, I not only never received a reply — but they added insult to injury by adding me to their junk e-​mail list.
I’d just delete the e-​mails when they came in — but one day I got another one of their SPAM e-​mails and I remembered that the only reason I was getting this infernal spam was because I filled out an online form to explain my terrible experience and received ZERO reply.
The reviewer said I should try again — and I do believe a company should have the right to redeem themselves. I went to their facebook page and posted a comment and got a response in about an hour from «Amanda» who posted
as the e-​mail address where I could reach her. I gave her a link to my previous review (below — still valid — please read it) and she profusely apologized and said my experience was not the norm and that someone from customer relations (or similar dept. name) would contact me «shortly.» That was on Dec. 20, 2012. As I write this — it is February of 2013 and I still haven’t heard a peep. On Jan. 22, I posted a comment (so she would have gotten it) saying it had been a month with no follow-​up and again — crickets chirping and nothing else.
I will NEVER darken the door of a Schlotzsky’s again. I already wasted my time and hard-​earned money on a GREEN STAIN on a bun when I paid for guacamole. Fool me once, shame on you. You’re not going to fool me twice, Schlotzsky’s. Your silence speaks volumes.

I would really like to give it a 2 ½ stars, but I will bump them up to a 3 for cheerful employees, that made eye contact and said thank you and have a nice day. Small things, but gosh you do not get it that often.
The person I was with had a craving for Schlotzsky’s. We both love the old Schlotzsky’s — and the «new» one still has a lot of work to do. The sandwiches were better than the ones in Austin, but still not great. We tried the Schlotzsky’s baked chips rather than the traditional. The first thing I noticed was less chips, and the flavor/​taste was not all that great. My companion did not like hers and ended up throwing them away. She is a chip maniac, so that says something.
Speed of service was average for the amount of customers present. If in the area again, would not hesitate to stop.