True REST Float Spa

Visited today and it’s been a very long time since my last float.
CUSTOMER SERVICE: Chloe and Matthew were great– friendly, engaged, and attentive. I can see why it can be difficult for some phone calls to be missed, 3 people showed up for appointments for three others finished up their visits. Regardless– ANSWER the phone, I previously reached voicemail twice during the day for questions not on the website. No calls were missed as I waited.
TIPS: arrive EARLY, you won’t feel rushed and can fill out all the paperwork as needed (first visits). Wear loose or easy on/​off clothing so your wardrobe changes are hassle free. Tea is hot in a small Dixie type cup NOT iced — enjoyed it but just FYI. You can wear your own sandals. Use the orange ear plugs and READ THE INSTRUCTIONS!!! They’re not the roll and insert type. You squish them in and up for better coverage, if you do it right they are flawless. The music offered is «spa» music or you can connect your phone on the wall port, choose relaxing music, hard rock may not be relaxing for most. Spa music can be played at entire time, at beginning, at end or not at all. There is are music, light, call buttons inside the pod if you need anything. It may take a few minutes for spa music to start so just be patient. Bring a brush if you need one to get your wig right.
FLOAT: There is an air pillow and a water spray bottle (note the location if your eyes were closed or light is off). DON’T TOUCH YOUR EYES/​FACE!!! It’s salt water — burn burn burn, hence the water spray bottle– I used it to clear the salt water off my eyes and hands as needed in total darkness as I turned off the light and closed the pod. Shower was great after with shampoo, conditioner and body wash. Did not use side room to get ready after float.
OXYGEN: it was interesting, but it was a bit overrated.
Have a good day! Deuce

The staff was super helpful and made me feel very welcome. I was a little nervous about the whole process but it was much easier than I had anticipated. After my float I felt very relaxed! There were no adverse side effects and I would definitely recommend everyone to try it out! I really appreciated that they had ear plugs while you are in the pod, and then shampoo, conditioner and body wash for after. They even provided a space to freshen up and blow dry your hair if you wanted. The complimentary oxygen bar was a great perk for after as well!

I had my first float experience here in july 2015. It was amazing. The staff was so calming, personable and attentive. The atmosphere was gorgeous and inviting. A hidden gem in an otherwise ordinary strip mall. We watched a video to prepare for the float; full instructions on what to do to best experience the float. It was a strange, interesting, new experience. I loved it. They poured us tea after and helped us with the oxygen bar in the lounge. Five stars, love love love.
As a stay at home mom and child care provider, the silence was glorious and I found myself desiring to get my hands on another Groupon as soon as I could. It’s too expensive for me at 80 dollars an hour. I had to wait 6 months to purchase another one.
By May 2016, I finally booked my next session. It started with voice mail tag. The downfall of their customer service is that you can never speak to someone when you call; Straight to voice mail every time. So, be prepared to have to live phone in hand so not to miss the call back. I arrived at my appt and was greeted warmly, same as last time. After that it was not the same experience as before. I was led back to my room and dropped off with a «you’ll be in this room» and off down the hall with the next customer. No refresher of what to do. I think I managed ok, it’s simple enough, it should come back to me. I start the float and as expected the music shuts off after 5 mins. Silence. Ahhhhhh. Settling in with my breath. Then the music starts up again… then abruptly shuts off. Distraction number one. A bit later it sounds like a knock on my door or something bumped into the door… I can’t quite tell as I have the ear plugs in. Distraction two. Then I heard something that sounds like it’s in my room. Distraction three. (It was the motor on the pod clicking on and off, I figured out afterwards). I was able to relax enough and enjoy most of the time. After the float I sat myself in the lounge. No attendant offering tea or oxygen. She simply stopped and asked if I needed something in a way that felt as though I wasn’t supposed to stay after I was done. So, I left. In my daze I forgot to give them my Groupon. My card was charged the full price and now I am in phone tag limbo again trying to straighten it out.
I’m put off by my second experience from a customer service aspect. Do only new people get the royal treatment? I still love floating and I’m sure I’ll be back. Just less impressed this time.
Update: it’s been over a week. After two more unreturned calls, i demanded a manager call me. He assured me the refund was processing. Still waiting for my refund 9 days after my visit. Mothers day gift turned headache.

What a lovely experience! (Tempe)
Daniel was working the night I came in and he was so friendly, inviting, and had such a calming presence. That truly added value to my experience. after my float I took my time in the prep room to freshen up, etc. Then relaxed for a good 45 minutes+ with my friend while we enjoyed the oxygen bar, cups of hot tea, and browsing the journals. So cool! Definitely worth it to plan on staying a bit to soak up the whole zen-​ness of the place:)
*dont forget to put in the ear plugs
*dont touch your face with the salty, salty pod water
*bring water in the room for after
*perhaps ask for an extra towel. One wasn’t enough bc the ground was a bit wet
ENJOY!

You’d be better off getting a pap smear or a colonoscopy, versus seeking some relaxation here. HORRIBLE customer service, and I dropped over $ 400 !!! Renee is not the manager, shes the owner, and she failed at this one

I have been contacting True Rest in Tempe, for help for months now. They continue to charge me even though I have not been a member since October 2015. I’ve called several times and left several voicemails and emails. The corporate emailed me once to say «Handle it at your local store» even though the local store told me to email corporate at
. I am being ignored daily and still need these mistakes corrected
It has turned a 5 star experience down to a pitiful customer service 1 star.
I’ve emailed you twice since your comment at
and have not received and email from you yet.

A manager did contact me & provided a «do-​over” – I did have a much better experience. I mostly think it was because I went to the TrueRest location in Scottsdale (Almost a completely different experience up there – I highly recommend that location!)

Super therapeutic! Everyone seems to have a different experience in the floating pod. I went through the full range of emotions from freaking out at first to relaxing, then laughing. Some people fall asleep, some people bring their own music and relax (you can hook your own music up to an ipod connection in the room). You control the lights, which are BEAUTIFUL. The staff was amazingly friendly. I thought the salt water felt like vaseline.
The goodies you get after your float are 5-​star as well. Softest towels in your shower ever. Shampoo/​Conditioner/​Lotion that smells heavenly. Free tea, water and oxygen bar in the waiting room when you’re done. Cute little private makeup rooms to get ready and do your hair. They have blow driers, lotions, tons of mirrors with good lighting and magnification, couches, etc.
You’ll definitely feel relaxed, refreshed and pampered!

I purchased a groupon, as I like to do for 1^st time experiences. 1^st off the staff in Tempe were professional, courteous and inviting!
It was incredibly therapeutic feeling weightless and in a void of all sensory input! I tend to have muscular soreness and have trouble sleeping. I noticed pain in my neck and lower back fade away, and not only while floating but for days after! I also slept very well the days following. An amazing experience I can not wait to go back.
One suggestion would be a float pass! Coasting x amount of dollars for a specific amount of floats. The membership is a great idea too, but I would like the option of more frequency to really reap the benefits.
Thanks True REST!

New client here, prospective anyway. Found this place through a deal coupon. My initial appointment was for 7PM, but I wanted to change it to 7:30. Later on that night I got a message that says, «we’ll just change your 7pm to 8:30…». (So wrong! You don’t contact the client and tell them when they can come in, you ASK if the new time works for them. Where’s the courtesy?) Anyway, I called back within about a minute and left a message to keep it at 7pm. I then went to some lengths to rearrange my schedule to make it a half hour ahead of time as requested so I don’t get charged $ 25. (Who does that for people that are late? No-​show, sure. I do that at my practice, but just for being late? wtf?) Today just before I was about to leave for this location, I received a message that my appointment was cancelled due to a «broken heater». The message was left only ONE HOUR before my appointment time. That sounds suspicious.
Here’s the thing. The kind of work that I do is labor-​intensive and I was really looking forward to a little escape. I was planning on making this a habit if it was as good as I had imagined. Yeah, sure I was really disappointed. And yeah, sure, it was nobody’s fault — if there actually was a malfunction that is, which I now seriously question. So after remaking the appointment I called them back and cancelled it. Got my money back from the deal coupon I was holding. Just a bad vibe.
I guess what really irks me is the laissez-​faire, «don’t-give-a-shlt» voice at the other end. I really don’t think the person I spoke to cared about the upset he’d caused, certainly not enough to offer anything out-​of-​the-​box to make sure this prospective client becomes a client. Just a certain tone I picked up on. (Clearly this wasn’t the voice of experience talking. More like the voice of adolescence.) And yeah, sure, shlt happens. The heater broke down. Fine. Whatever. But to be scooted around like a schedule item rather than asking my permission as a person beforehand (1), and then to be cancelled an hour before my appointment without any other solution better than «we’ll have to reschedule you» (2), was just void of creativity to say the least. In my business, if I needed to cancel someone unexpectedly, I would have added an extra half-​hour to the next session, or at least offered some sort of a credit — something other than, «we’ll just have to reschedule you.» Where’s the incentive to come back? Do you want return clients or not? All I can say is business must be REALLY good. But wait a minute — you’re running giveaways through a deal coupon vendor! Way to go…
So True REST Float Spa, please get this: THE PUBLIC’S PERCEPTION IS ABSOLUTELY EVERYTHING. Give a (potential) customer the feeling that they’re not really that important, even once, and you’ve lost them. You just lost me. Care much about that?. By the sound of the 20-​something BS West clone’s voice on the other end of the phone, I kinda doubt it.

Thank you for helping us Veterans stay healthy + happy! Floating helps my mind/​body/​spirit and I am grateful for True REST!

This is a classless establishment. I tried, I gave them more than enough leeway and they systematically disappointed me. Their lack of concern for cleanliness and hygiene is disgusting and appalling. Their staff lack sufficient knowledge are and lackadaisical, and their management is either disconnected with their staff or themselves have no concern for customer relations. I love to float but I won’t do it with True Rest.

I’ve been here 5 times or so. The actual tank experience is a little trippy, though mostly just relaxing. I never hallucinated, just saw some strange colors, but nothing more than when I wake up in the middle of the night occassionally.
I think I got kind of bored so I LOVE that I can plug my iPhone in now. The last few times I used a guided meditation by Sam Harris and that was helpful. Of course, he mentions opening your eyes and sitting and whatnot.
The staff is really friendly and I’ve never had a bad experience with them.

Went here for my first float last night. The staff was super friendly and welcoming. Everything went smoothly. I have a hard time letting go but here, the environment made it so easy just to let go. There is absolutely nothing like floating. If you have not yet experienced floatation therapy I highly recommend you do. I felt a little bit sleepy after but that’s normal for your first couple of floats. I do however feel no pain in my upper shoulders anymore. I am very satisfied and will be purchasing a membership.

True Rest is unlike anything else I’ve ever experienced. The staff is super friendly, and the overall ambiance of the space is extremely relaxing from the moment you step in the door.
The Pods themselves are INCREDIBLE! It’s like stepping back into the womb, and the feeling of floating is indescribable. I’ve only done it twice, but I’ll surely be back for more. Floating imbues the most relaxing feeling ever, and you literally dissolve into the cosmos in these babies!

Oh wow. Oh wow wow wow.
I was given a gift certificate by a co-​worker for this place since being mom with triplet babies is an exhausting experience. Clearly I looked tired.
It is a bit of an unearthly sensation — it does feel what I imagine zero-​gravity to feel like.
After an hour of floating, I felt relaxed, and refreshed.
The next day I definitely felt perkier! I can’t wait to go back!

I can’t say enough positive things about this experience. My boyfriend and I are in town from San Diego and have endured a rough couple weeks. As a little treat I bought the Groupon (an hour float for each of us) and I can’t think of a better way to unwind.
I would like to say Steven (receptionist) was truly wonderful. He shook our hands to introduce himself and made me and Steven (boyfriend) feel extremely at home. With experiences like this, it’s important for the people guiding you through to be knowledgeable and sincere. Steven is truly one of the most genuine people I’ve met in a long time and his positive energy filled the room.
Everyone else has detailed their experience so I won’t go into anymore that what’s already been said. My best advice. Go in with an open mind and allow yourself the opportunity to be alone with your thoughts. It can be overwhelming for your first time but stay calm and focus on your breathing. Counting to 300 truly helps!
The most beautiful sound is the sound of your own heart beat and it’s a sound we so rarely hear. Enjoy yourself in every aspect of this experience. It’s extremely intimate and incredibly therapeutic.
The best news is they may be opening a location back home in Encinitas. As soon as they do, I’ll be enrolling in a membership. Thank you for a wonderful float. Can’t wait to see you guys again.

I received a Groupon for an hour float at True REST Float Spa as a birthday gift in February.
With a knee injury and some downtime to spare, I finally booked an appointment for a Friday night at 8:30PM.
The idea of floating weightless in a pod to take the stress off your joints (and mind!) sounded incredible.
Booking an appointment wasn’t convenient to say the least. It seems that the staff at True REST aren’t consistent about answering their phone (something I also noticed while at the spa, maybe consider getting a Bluetooth headset or staffing a second team member?), so I went in and got my appointment booked with Nick.
Whoever was responsible for the interior design and ambiance of this place most certainly succeeded.
A lounge to relax in with locally sourced tea and a flavored oxygen bar; heck, even the place where you watch the introductory video put me in the right state of mind with the recliners.
I noticed some other athletes waiting with me, so figured, «Hmm, this must be legit if these soccer guys come in regularly!» I had also heard the 2015 Superbowl teams stopped here for floats.
Once the room was prepared, AJ lead me back. He did a thorough job of explaining everything I needed to know about the pod. Each pod room is equipped with a shower, conditioner, body wash, Vaseline to cover any nicks or cuts on your body, and earplugs to wear during your float (HIGHLY recommended you use them).
I get in the pod, and it took me several minutes to get used to the idea of floating.
Once my mind and body finally simmered down just a little over 20 minutes in (to what was supposed to be an hour session), things went south. No, really…
Intense sudden onset of nausea, and felt like I had a raging UTI downstairs. It was stated in the video that nausea could be a sign of carrying stress in your stomach, but no way was I going to return to that relaxed state of mind with everything on fire.
Took a shower, and met AJ back in the lounge.
I asked him if that sensation was a normal reaction — He said that could very well have been my body ridding itself of toxins.
One thing that isn’t mentioned on their Website FAQ (at least when I looked) but is on the consent forms:
Kidneys are responsible for processing magnesium in the body. If you have Chronic Kidney Disease, this could pose a problem for you.
So, since it isn’t mentioned on the website, let me spell this out for you: If you have ANY kind of Renal issues. .. ASK YOUR DOCTOR FIRST BEFORE YOU GO HERE!
I have only one kidney but that’s all my body has ever known, so I didn’t think I’d experience any issues. The more you know…
AJ didn’t run the Groupon and told me to share it with someone I thought would benefit from the experience, which was much appreciated — Classy folks and excellent customer service!
I’m very sad my body can’t tolerate this type of therapy. Unfortunately I won’t be back.

This was my first float. I enjoyed my float but next time I will not do ear plugs since my breathing with ear plugs kept me from relaxing. The silence was nice but would have preferred my own meditation music. It was relaxing and freeing of mind and body! I DEFINITELY will be back!

I think the idea is great. Floatation therapy: a way to soothe your body and mind by floating weightless in a warm salt water pod. I did a few float sessions back when True Rest was in North Scottsdale, and I wanted to try them out again after their relocation to Tempe.
The interior is still calm and serene, and I think the waiting area is nicer since they seem to have more space than the old location.
When I entered, I awkwardly stood around for 5 minutes or so while the front desk attendant was in the back. It was just a minor point to the overall experience, but if this is my first time at a new place, I like to have a staff member there in the front to greet me immediately when I enter.
Just like other floats, for me at least, it took me about half the allotted time to actually get used to the idea of floating. Once I did get relaxed, it really eased any muscle pains and helped clear my mind.
While I do enjoy flotation therapy as a way to soothe tense muscles, for me the price is cost prohibitive on a regular basis. The cost for 1 hour is roughly the same amount as a one hour massage at some places, even with a basic membership which makes the cost cheaper. For me at least, I would rather pay the same amount for someone to massage out any tense muscles. It’s not to say that floatation therapy is not a valid way to relax, it really is, but for me, I feel more worth in the same amount of money spent on having a therapist focused on easing out sore muscle pains.