Neiman Marcus Last Call

Ugh! Disgusting. Last Call is the pits. I am a huge fan the Neiman Marcus department store at Scottsdale Fashion, but this Arizona Mills hand-​me-​down location is wretched. The merchandise in general is broken or dirty and haphazardly strewn around in each department.
To give you an example, you might be delighted to see Manolo Blahnik or Jimmy Choo in the shoe section, but be warned: the shoes are still $ 500 and obviously used or mission beads on the design of the shoe. So really, whats the point?
I feel like a lot of the merchandise found here is belongs in the garbage, not at a location bearing the name of a high-​end department store.
As for customer service, the last time I visited this store I hovered over the jewelry counter for a good couple of minutes and the sales associate never once asked if I need help.

How does this place stay in business? Dirty ripped clothes, worn shoes, handbags with old supermarket receipts and gum rappers inside. What in the world? People ship here? I have donated stuff in way better condition. I felt dirty coming out of there. Gross.

This is really the only reason I venture to the Mills mall. The home furnishings, the handbags, the jewelry, the clothes, oh my! I came here recently in search of a cocktail dress and although I couldn’t find anything I liked, they were having a 35% off sale so I scored some Father’s Day loot. I can always find something great here. One star off for always looking dirty and disheveled — I know you’re a Last Call at the Mills but you’re still a Neiman Marcus.

The overwhelming since of being in a movie came over me as I wandered into last chance… A horror movie or maybe more like MAD MAX where there is no gasoline left and these crazy blood thirsty savages are driving around cars with peoples heads and body parts mounted to the frames. Except instead of gasoline it was labels and name brands and instead cars it was shopping carts and instead of blood thirsty savages it was… oh that was the same! Holy Cow! I can appreciate a good deal as much as the next person, but there is an overwhelming since of potential physical violence as you watch the attendants try and hold back the mobs while they reload the clothing racks. It really should be some sort of social experiment about the effects of materialism. Im not normally a two star kind of girl, but this visit left me scarred.

I have to revise my take on this store to «hit or miss» rather than «completely useless.» Now I know this kind of store is by its nature hit or miss, but this is more miss than most. However, when I had a few hits, they were really big. Thus a 3 star conclusion.

Great Customer Service at Last Call store in Tempe, AZ. Joanna and her associates need to be recognized for giving great world class service. I am a loyal shopper and want to praise her and her team for a wonderful shopping experience. My girlfriend had an issue with a pair of jeans she had purchased. Joanna and her team went above and beyond to accommodate us and make us feel welcome. It is people like Joanna that will keep me a loyal shopper for life. Job well Done-​Robert G

Well, as for strollers and families. Yes, there are some. As for flamers walking around having Carrie Bradshaw moments, why don’t you take your cheap $ 0.10 aids infected butt to a real store. Oh thats right you are a poor gay man. That is why you shop here.

I love the dresses and house furnishings here and the girls at the register are real nice and helpful. I always find something good up by the register like special flavor tea tins, bling mousepad… the prices are sometimes high on clothes since its all designer so it may be a 2500 dress marked down to 450 but it will be a beautiful dress.

I love. my bank account no love. Oh my Etro and Dolce how I love thee, and how much more I love thee cheaper. From Brioni to Kiton to Cuccinelli ! They have it all, incl Santoni FAM shoes, ah. Oh and off late, Tom Ford ties !!! Love love love !

Last Call is da bomb… I luv me a discount and Last Call delivers. Unlike say TJ Maxx or The Rack, Neiman’s is discounting the truly outrageous. Designers with a Capital D. You will not find Liz Claiborne or Anne Klein ala Marshall’s. No. Think Chanel, think Vera Wang-​Green Label, D&G, Burberry, Ralph Lauren-​Purple Lable. Also think crazy expensive, marked down. So, yes if the cashmere sweater by Chanel was $ 2500, it is now $ 1400 — come on its a deal, albiet a deal at the Mills!
I come here for career clothes and typically I can find a good pencil skirt by Elie Tahari and a few silk shirts for under a $ 100.00. Granted, I’m shopping the 30% rack and only on the days that the whole store is 30% on top of it. Everything is one of a kind — think only one size. The only eggshell blue St. John’s cardigan with jewel buttons was in my size and 85% off — $ 30 smackers and it is exquisite. I look like a million bucks for $ 30.00.
I drop by a few times a month to check out the deals and usually there are always a few to pick from. My career wardrobe is growing with some beautiful pieces thanks to NM.

I am an ex Neiman Marcus employee and a life long fan of the company.
Maybe my years working there and in customer service in general have built my standards higher than any outlet can live up to.
But seriously, whether its an outlet or the full line store, it still has the Neiman Marcus name attached to it. Is it too much to expect the basics of great customer service? Just the basics…
Apparently it is.
10:45 AM, on a Thursday… Yeah that won’t be the busiest of days, but is it really necessary to have only one cashier? And a slow one at that. There were 3 women in front of me each paying separately for a combined total of 7 items.
I was in line for 18 minutes.
The cashier didn’t have enough money in the register to give the woman immediately in front of me $ 14 change. She paid $ 40 cash for something that cost $ 26 and they couldn’t give her change? Really?
Come one Neiman Marcus. Step it up.

I had one of the worst shopping experiences last night at NM Last. Very disappointing considering I WAS a loyal fan. Maybe its my fault but I had a return that was less than 60 days old and the Manager at NM Last Call pretty much told me sorry about you luck we have a 30 day return policy. I was very nice to the gentleman explaining that I was trying to exchange my jeans for another pair but there weren’t any that fit. Manager was like too bad we can’t give you a refund and you are lucky I’m authorizing an exchange because we’re not supposed to do that either.
Like I said probably my fault that I didn’t read the back of my receipt but since when does a store like NM not make the customer happy: I even had my receipt. BAD customer service soooo disappointed and may never go back to NM Last Call because of this. Hopefully someone high up will see this posting and take action. Bad news travels fast.

16 Jan 10 (Sat) we purchased with reservation a man bag by BRICS Pininfanina. The price tag listed at $ 189 and NMLC price $ 95.00. When I went to checkout the clerk gave me an additional 40% off. I was pleased.
I continued to shop the store seeking another must buy to find that every price was too much at the discounted price. If a shirt is originally priced at $ 200 and you sell it for $ 160 and the color is horrible and the shirt is actually worth $ 60 it gives you pause.
This store is primarily a woman’s store with a wall dedicated to men.
The male clerk agreed.
If you are wealthy and accustomed to spending $ 200 on one shirt then a discounted shirt for $ 160 for a non dress shirt is maybe appealing.
This New Yorker seeks the best value for our dollar. This store is actually the last option unless you know the Neiman Marcus brands.
Bargain shoppers don’t shop at Neiman Marcus.

The NM Last Call does at times have some great finds. I have been to other NM Last Call stores outside of Phoenix and they do not have the best merchandise. This store generally has something I can find and be happy wearing.
Many of the good finds (e.g. Brioni shirts, Paul Smith, Prada, etc.) come in either small sizes of colors that only a New York based buyer on crack would purchase.
I was able to find Havainas for $ 6.00 last time I was there alongside a pair of 7 for All jeans for under $ 25.00. Not bad.
Do not expect a great find every time, but be patient.

I admit it. Last Call is like Indian food. It sounds good, tastes good, but kind of leaves you empty, with variably severe indigestion, and a probable case of morning diarrhea to come. No, for real, I really like coming here. There’s a very nice array of items from all sorts of designers, and once in a blue moon there’s a jackpot in the form of a recent Chanel bag shipment or stray pair of Louboutins.
The catch? The bag is going to be an unwearable color like chartreuse. The heels are a size 5 ½. The prices are still prohibitive. Now, if I’m going to pay a crazy price for something, I want it to be brand new, shiny and perfect, this season, and exactly what I want. If last season’s Seven jeans are $ 100 here, and the current version is $ 200, which do you think I’m going to get? Once you reach a certain level of outrageous, $ 100 doesn’t make a lot of difference.
So now I reserve Last Call visits for days when I have time to kill and just feel like trying on heaps of crazy dresses. I never buy anything. Ever. And I kind of can’t believe anyone does.

This place rocks my chain Mary. I would totally give it five stars but I’m forced to go to Arizona Mills. Forced to navigate the mullet filled, stroller strewn and too many freakin’ families, halls of this outlet mall. Some people go for java when they shop here. As seen by the sick ass long lines at Starbucks and that Gloria’s place. Me? A cocktail or two at The Rainforest (cuz the food there is SO bad) takes the edge off. NOW… my reason for the review… Dolce and Gabanna pants… so sick… so hot. Marked down from $ 485 to $ 179. And they fit! It was a pure Carrie Bradshaw/​Milona Blanik moment I had in the fitting room. I’ve accrued other great deals, including a special edition German Puma t-​shirt that was $ 120 and I nabbed for $ 15. I mean really. $ 120 for a t-​shirt. Honestly. Underwear maybe. But a t-​shirt. Oh, best part. I use my Neiman’s card and get a 5% discount. Shop on Unilocalers. Shop on. See ya at the mall… please, leave the strollers at home!!! Oh and I hear a little finger tip of Crown Royal under a toddler’s tongue puts them right out. I’m just sayin…