MetroPointe

I moved into Metropointe at the beginning of July, and I can already say that Metropointe is by far the best apt. complex that I have ever lived in! The grounds are beautifully kept, and the staff is exceptional! Today my car battery died and Sean, from the front office, jumped my car for me! He went above and beyond to help me out which makes me love this place even more than I already do. If you are looking for a beautiful place to live with caring staff members, I suggest Metropointe.

I found MetroPointe to be overall a great place to live. I choose an apartment that faced towards a grassy area, so it was very quiet. Everything is handled with minimal fuss, and any issues were conveniently addressed. The layout of the apartment worked really well for me, I really liked the tall ceilings and modern kitchen areas. As a single person, I always felt secure here.
Two caveats:
1. Justin worked in the office and was absolutely amazing. Always helpful and knowledgeable, he seem to really want to get to know the residents. He left a few months ago, and customer service in the office is now alright. Nothing to complain about, but not the stellar treatment I was used to.
2. You can only have CenturyLink for cable TV and Internet here. I have torn my hair out in frustration dealing with CenturyLink. If I ever return to the Tempe area, This is the one thing that would prevent me from coming back to MetroPointe because CenturyLink Is.Just.That.Bad. MetroPointe should consider allowing other Internet provider options, I think that would make them so much better (and probably more competitive).

Just renewed our lease to live here again. The property is VERY WELL kept, it’s always clean, grass and trees look alive and the pool looks inviting every time — you can tell the staff put in a lot of time and effort to maintain this property and keep it looking good. Maintenance staff is quick to respond and leave a printed summary of the work they did along with comments. Unlike other properties where the office staff are snooty, seem so separated, the staff here is friendly and even wave when seen on property! Just kind of gives a nice home, good neighbor feeling. There’s plenty of space throughout the complex to walk your pet, jog, cook out. Have lived in apartments for years, nothing has come close to this one. Feels good to come home living here!

So, I moved away from Metropointe when my last lease was up in order to save some money before finding a new place. After looking at quite a few different properties I ended up back at Metropointe because while I could have gone to another apartment and possibly paid less, the office staff at those other places were nowhere near the level of the office staff at Metropointe! I will gladly pay a little more in rent in order to have office staff make this place feel more like a community than anywhere else!!!

I’ve lived in Metropointe with my wife for 7 months now and have no complaints. The leasing process was easy and the e-​signature option was nice. Online portal for payments works well.
I’ve needed service for my A/​C once and maintenance was quick to respond after hours and took care of the problem.
Justin in the leasing office has always been very helpful and was great in helping us get our lease renewed at the terms we were looking for.

Nice complex well kept apartments and amenities. I have never been charged so much for fees in a apartment complex

I have lived here for almost 2 years and I can’t think of one true complaint I might have about this place.
The staff, both maintenance and office, have all been friendly and helpful, I would even say cool. No crazy, intrusive inspections. The grounds are clean. I love that they have recycling bins and filtered water machines.
I live in the 1 bedroom model and the space is perfect. I don’t feel like I am living in an urban sardine can.
For as many units as it has, it’s for the most part very quiet. I haven’t heard my neighbors fight or party. Although, I did have a week where I thought I was going to freak on my neighbor with whom I shared my bedroom wall, who also loved to wake up to Christian rock/r&b at 4:30am but curiously right before I sent in a noise complaint, the music stopped… Weirdly and all of a sudden… It just stopped. :)
The appliances are nice but I hate the pantry (at least in my unit) it is hard to organize but laundry space is awesome.
It’s a little pricey. Don’t lock your bike up outside, I got both of mine stolen the first month. Ohhh… And I also had my cars antenna stolen. Why would someone still a car antenna? Still a mystery to me. But hey let’s be real, what do you expect when it is a stones throw away from Guadalupe which in its own way can be charming.
I lived at Mission Springs and West Grove (909 West now) apartments and hated both. I full heartily recommend Metropointe.

The Metropointe is probably the best deal for quality rentals in SW Tempe. It’s quite affordable for all the amenities it has — two small pools with hot tubs, a small 24hr gym, storage, it’s gated, you get one covered parking spot with a rental and it has a club house with out door lounge and free wi-​fi, pool and coffee. The office staff are helpful and honest and grounds are kept up really well. A shout out to the awesome staff at Metropointe!
If a rental in the area is cheaper in price, it will be cheaper in quality as will. Even if you find a comparably priced apartment in the area you probably won’t get as nice a rental as this. Basically you would normally pay more for a place like this in the Valley.
My Fiancée and I have lived here for almost a year and plan to renew our lease.

Nice complex. Nice clubhouse/​pool/​grassy area. Friendly staff.
My issue with this place is that for the price it seems they could wrap a lot of the costs into a single fee. I’ve never lived in a place that «nickel and dimed» their residents more than this place. It seems I’m charged for every little thing. Hold fee, admin fee, application fee and move-​in fees. Trash, water and gas and electric are not included in rent. To have a pet I not only paid a non-​refundable deposit AND a refundable deposit but I also pay a monthly «pet rent» despite the fact that my pet has never once had an accident inside the house.

The facilities are well kept & the property is pet-​friendly as a gated community, with different rent prices to fit your lifestyle. A year after moving out, a package was accidentally sent to my old address and Justin called to see if I needed it, which was very classy.

I have had great customer service fromMetroPointe since day 1, when Mark-​Taylor still owned the place. I’ve lived here for 2+ years. Currently, Justin, Megan and Heather are great and always greet me with a smile and great conversation. I consider them more than just associates or «the people from the office.» They are awesome.
The amenities and the look of the complex will make you feel like you live on a resort. Not as big of a pool as other complexes and not a big gym. They are also not 24 hours but they are more than enough.
The apartments are spacious with all black appliances. I love it here. The only knock is parking. Something that the people who work here can’t control. So, I dont knock them for it.
If you want to feel welcomed and be more than just a number, then I would definitely recommend MetroPointe!

My daughter has rented here for three years, been a great renter, always on time with her rent, very clean etc. They raised her rent every year and last month she decided to move due to the high rent raise. In the meantime found a roommate but, they had already rented her place to someone else. She wanted to stay even though it would involve moving and they had three of the same exact floorplans available but would not rent to here at the same price they had raised her rent to, $ 990.00. They told her how they all wanted her to stay but if she did would now have to pay $ 1,132.00 instead. Not flexible as truly, they did not care about her at all. What a joke! Once again, it’s all about the money.

I have lived here over a year and for the most part, I am quite happy. The grounds and facilities are kept up. The apartments and appliances are fairly new so they need little work. When I do need maintenance they are always fast and friendly. The office staff are all very friendly and eager to help out. They are the best group I have ever dealt with at any apartment complex. In part of the complex I live in, there is an abundant amount of guest parking.
My only complaint is that there is a lot of loud partying going on at the complex. People are often wandering outside drunk, loud and fighting.

I’ve been living here for 8 months now and I am much more happier than my last appt., which was a Mark Taylor property. The staff in the front office are very professional and friendly. They have always helped me, even with stuff that wasn’t part of there job! The appts. are very nice and clean looking. Any issues that I have had, maintenance has been there the same day to resolve. The only bad thing is the guest parking is limited, which is the same for most all appt. complexes and the front pool is small, but I love the fact that there are 2 pools. Overall, one of the best appts. I have ever lived and if you do your homework, you will see that there pricing is better than most places in this area.

I have lived here for about 9 months now and am very pleased with this apartment complex. I was lucky enough to get one of the units with wood flooring witch is a huge plus to me. The complex is very well kept inside and out. The staff is very helpful and always friendly.
My only two complaints that are keeping me from giving 5 stars are:
1. Pool size, the main and only heated pool is way to small for the size of the complex, it can get a bit crowded on the weekends. There is a second pool but its not heated.
2. Guest parking, its virtually non existent if your apartment is in the back of the grounds like mine.

I have lived in 12 different apartments over the years and this is by far the best one I have ever lived in. Everything looks new and well kept and the appliances have all worked perfectly. I especially like the modern design of the apartments. The amenities are also very nice. There is a good fitness center that has enough equipment to get a pretty good workout in. The common area is also a very nice with computers and printers (which I love because I don’t have a printer), flat screens and a pool table. The pool and hot tub are really nice and there are a few grills and a lot of room if you like cooking out.
Justin, Megan and Heather made the move in process very easy and they are very helpful whenever I need anything. The entire staff has been great and are always nice to talk to. One of the best things about the complex is that they host different parties throughout the year for residents, which is nice if your new to the area. You don’t really see that too often with Apartments. I would definitely recommend this complex to anyone looking for a new place.

I have lived here for about 18 months and have really enjoyed it. When I moved in here, Mark Taylor was managing it but it has changed to a new management company. The new management is great, not better or worse than Mark Taylor. I have always had good experiences with them and they have always tried to work with me.
The apartments are nice and new and clean. Its generally quiet and, unless you have an abnormally noisy neighbor (as I do), then you usually wont hear the people around you. The grounds are well kept and the pool/​club house are extremely nice. I really have had an overall very good experience with the apartment complex. I am moving out though because they have raised the rent for my lease renew. Although they raised it, the staff in the office worked with me for about two weeks trying to get it lower but their upper management didnt make that possible.

Guest parking availability is poor except for select units.
Advertising and pricing is tricky because Mark Taylor updates their pricing daily. Which means since the prices are updated daily and the website is not, they do not honor the prices/​specials on the Mark Taylor website. The prices can stay the same for multiple weeks or raise/​lower by hundreds of dollars each day.
The staff is friendly and attempts to be helpful but they have no authority outside of the Mark Taylor Property Management guidelines. This includes the property managers. They are essentially a messenger for the corporate office.
The property is gated but poorly implemented. They do not provide either a gate code for access or a gate code to dial a phone for access. They require you to scroll through the residents name from a box that has poor visibility to call a resident for access. It’s easier and less time consuming to wait for a resident vehicle to get past the gates. Although the walk-​up gate has an elementary code that is given freely.

Best apartments I have ever lived in! The apartments are in great shape, inside and out… Everything is relatively new from the kitchen appliances, laundry room and fixtures… It all has a modern look that is clean and sophisticated. Tons of grass for my dog to run around in as well as a pools and a sand volleyball court that’s relatively close to all the apartments.
As for the tenants, everyone for the most part appears presentable and keeps up with the look of the complex. Driving through the parking lot all the vehicles are well kept and look nice. There’s dog poop stations everywhere and people actually use them, it’s great!
Definitely the place to live if your looking for a new home.