Fry’s Electronics

WOW! I am the QUEEN of online shopping… always order online and pick up at the stores! Saves sooo much time… EXCEPT HERE! I was SHOCKED at their process! Everyone needs to know before they take the time to online order their method!
Working for an airline Frys Electronics on Baseline/​I-​10 was close and on the way home to get my sons b-​day present. Went online today and ordered a gear shifter for his xbox and waited for the email to say it was ready. When I entered the store (customer service blocks the entryway) I asked them where to pick up online orders. They told me I had to wait in line at the registers and anyone could help! EVERY store I have ordered online for store pick up has a SPECIAL desk to get those items EXCEPT FRYS! The idea of ordering online is to SAVE TIME! So… I went to the line which was over 25 – 30 people and waited the 20 minutes to get to the cashier. Once there he asked for the email print out that my order was ready. I asked if he couldn’t just find it by my last name (due to there was only about 7 items on the back shelf for pick up and I could see it sitting there). He told me NO he HAD to have the email. With all those poor people waiting he proceeded to chat with another cashier while I found the email on my phone. I told him what the item was (and it had a LARGE PAPER WITH MY NAME ON IT) behind him but he told me again he had to have the email.
BUT… after I showed him the email and he retrieved the item he asked for my credit card. I told him I paid online and he said they just ask for a credit card… and he didn’t know why… but they never actually charge a card until you get there! I asked him WHY I entered all that info online and he said he had no clue. I have had the online pick up store ask to just see the card but never have to run it there too! WHY DID I ORDER ONLINE WHEN IT SAVED ME ABSOLUTELY NO TIME??? Why no pick up counter? (and they had over TEN counters open and about 10 employees standing around behind them just chatting!)
I even spoke to the manager at the store before I left to be sure it really was the way they do it! He said that is just their policy in case someone changes their mind before picking up? Once again… WHY DID I ORDER ONLINE? if any of you have been to Frys Electronics you also know the line I am talking about… the LONG LINE between aisles of junk you have to wait thru like an amusement park attraction maze!!! Once again… WHY ORDER ONLINE if you have to wait thru all that???
Just letting you know ALL THEIR COMPETITORS allow you to order online… pay online… an pick up QUICKLY at a SPECIAL DESK your items! Since most of those places price match… it makes NO SENSE to EVER shop at Frys’ Electronics again! This is 2016… Cyber shopping is the way of the future and they are living in Bedrock still! Just FYI… DONT ORDER ONLINE!!! :) Happy Cyber shopping everyone! :)

I found the same computer case listed for three different prices. Four if you count the fact that the pink case (same exact model) was at least $ 10 more.
Conclusion: Frys thinks it’s shoppers, especially it’s female shoppers are dumb.

Great selection, huge store, and pretty much anything electronic I need (and tons of stuff I don’t). The shopping experience is a big win, but the general feel of the store is not friendly. Very industrial, in your face security, and a cattle chute ending at the check out line.
If you are looking for lots of choices this is a win. If you are looking for a warm fuzzy customer service experience, keep shopping.

So I was Christmas shopping with my family and as my brother was looking for headphones I was told that frys electronics price matches online, so as he found a decently priced set of headphones I tried to find the best deal and looked on Amazon as to my surprise I found the same headphones online for 40 $ as opposed to 120 $ so to my surprise I asked an associate who continued to help me, but the whole time he was talking to me had this absolutely rude tone with me as if I was trying to rip off the store or something, he was trying to explain the process of what he was doing which made complete sense to me but he did it in such a rude manner that it seemed as he was talking down on us… To my surprise when he looked up the price it was higher then we realized I found a refurbished price which made sense as to why I found such a cheap price, but it was an absolute horrible experience I admit I made a silly mistake but the whole time talking with him he made me seem like a criminal… Definitely unhappy with this customer service I’m still upset about it I’ve never had a problem with the associates there until now… Probably the most unpleasant experience I’ve ever had.

It should NEVER take 4 times as long to stand in line to pay for something, as it did to select your items!!! Especially when you’re approached by 10 salespeople during your shopping time. No worries — they’ll be out of business soon.

It was 6pm on Tuesday, the sun was setting, and I was on a mission to buy a descent soldering iron from this place.
I walked in the front and was not greeted by the person standing at the entrance, but I didnt care. I wandered around for 10 minutes before finding a person to ask where they kept their soldering Irons. The person I asked I thought was a security guard (since nobody else was around) turned out it was someone that worked for ADOC, oops, I was finally able to identify someone stocking boxes, but not wearing any type of name tag, I wasn’t sure if he actually worked there, or was stuck in this giant cavern of electronics and had nothing else to do. I asked him where soldering irons were at, but he was not able to put the words together to tell me, so he led me on an epic journey through many Isles of gizmos, gadgets and components and finally found an entire aisle of soldering gear.
I found what I needed, I had to weed through the boxes that had been opened and not put away and then headed to the check out which was quick and efficient and I was on my way.
If you know what you want this is a place to go. If you’re in doubt as to what you need, you’ll leave more confused than you entered.

BEWARE: SITE TO STORE PICKUP
When placing an online order for in-​store pickup you still have to pay at the store.
We thought we paid for the online order, but when arrived at store was told we still had to pay.
Site to Store pick up is more like an order reservation than an actual order.
There is no indication of the «order reservation» during the online ordering process.
I called Fry’s online ordering to confirm this was the case and the sales associate wasn’t just bs.
The rep told me I was the only person to call and complain.
Seems they’d make mention of this during the online purchase process… but they haven’t.
Just BEWARE.
I have no negative review of their product, just the online order process

It was my first time at the store today. O went for some speakers for my wife’s car and a phone charger.
I found the charger easily for only $ 5 which was great…
I asked 2 separate employees that were standing around talking for help in what size speakers our car needed. They said a bearded man was the one I needed for that area… 15 minutes later there was still no bearded man…
Then the one guy followed us around asking if we found what we were looking for or the bearded man. We gave up and left…
The selection is really good for some things and abysmal for others.
Even checking out required assistance since the checkout is on the other side of the store and cannot be seen or found from the other side…
Bad service!
Bad layout!
We won’t go back again!

Worse experience ever. They need to work on their customer service skills. The store is dimly lit. Makes you want to just order what you need online. Will not be visiting fry’s electronics again.

I went hear to upgrade my RAM on my accient MAcBook. It did take a while to get a hold of someone, but once I did they were very help. The Laptop selection was astronomical, but the car stereo (which was one of the reasons I went there) left much to be desired. Very helpful staff, when you get a hold of them. I was in and out fairly quick. What I really liked was that they didn’t try to puch products on me, like at the freakin’ Apple or Microsoft Store. The slowness of getting a sales rep may be because they’re busy and are short staffed (?).
Either way, their prices are very close to what you see on the internet, which is cool when you actually need to see and hold the product and cannot wait for the UPS man.
PLUS: Electronic Emergencies!

I’ve been shopping at Fry’s since they came to the Phoenix area. They were the place that you really had to be a «nerd» to shop and get what you needed… not a place for the newbies!
Today Fry’s is still a nerd’s paradise… but they changed for the better. Price matching ONLINE stores deals, 110% refund if you find the same item for less within 30 days of your purchase, fantastic coupon specials, and fast, prompt service.
I recently purchased a product online, but the product sold out while I put in my order. I waited a couple of weeks before I called their customer service. They apologized for the inconvenience and gave me a better product for the already low coupon price!
If you’ve not been to a Fry’s store… check them out… HUGE selection of large appliances to the smallest parts… it’s a great place to lose yourself for an afternoon or evening.

HORRIBLE customer service! They sent me a ad for a TV in email with a promo code, when I clicked on the add, the link sent me to nowhere. I copied the model number onto their web page, it wasn’t recognized. I called the store and was put on infinite hold. After half an hour of the same music over and over and over I gave up. How can we resolve issues if they don’t answer the phone?
Went to their feedback page on their web site, it crashes every time you try hit enter. Wow, this company is terrible!

I LOVE this place. I buy almost all my computers and electronics there. The people are great, and that’s a good thing when it comes to electronics. Not everything works as advertised and they’re great with an exchange or a repair. I once bought a computer that turned out not to be powerful enough for what I needed. They took it right back and got me one I needed. No worries. No problems.
I buy a lot of little things there too like headphones and external hard drives. They always have a TON of selection. The staff are very knowledgable and helpful, but it can take a while to get to one of them. This place is BBBBIIIIZZZZZYYYY.
I’ve always had a great selection there, especially with ink cartridges. I have a printer that takes ink a lot of places don’t carry. I usually buy it online, but when I run out unexpectedly, Fry’s always has at least one in stock I can count on.
Good place.

I abhor this place and find myself there every few years. Help, I need help. Just yesterday, the kid points me to the section of the store to purchase a blue tooth mouse. I didn’t need a «casual over there», I need help selecting a mouse. The lines to check out are crazy like Christmas and I find the store completely overwhelming.
Try putting twice the sales people on the floor to help those in need. The guy at the cell phone area had a line three people deep to ask simple questions. I feel like a criminal leaving with the person checking my receipt although it doesn’t bother me at Costco. Probably because I am already irritated and that is the final rock in my shoe and thorn in my side. RIP Radio Shack

I love this place I’m always able to get great deals and find exactly what I need. Not to mention I always get amazing service here. I love it.
They always have the gaming rig equipment that I want.

One star for beating Newegg’s price meaning I didn’t have to struggle for a price match. One star for being in and out within 20 minutes. No more stars.
I went to buy a motherboard after the one that was shipped to me by another company was DOA. I found the motherboard I was looking for, however because their motherboard in stock was built April 2014 I knew it would not be compatible out of the box with my processor. A certain update needed to occur before I could use my brand new processor with this motherboard. Knowing that the alternative would be to buy a completely unnecessary part and then return it after we did the update, my boyfriend asked them if they could just do the update to t he motherboard in store. Saving us a purchase of an unnecessary item, saving us a return trip to Fry’s for returning it, and long term, saving Fry’s money so they don’t have to re-​sell an item as «open box». And also meaning they cared about their customers. Did they? No.
Thats right, had I not known this caveat to the motherboard, I would have gone home, troubleshooted for about 4 hours and then gone right back to Frys. But even knowing what I knew aboutthis part and the necessary update, they were not willing to do the right thing and have this motherboard ready to go out of the box. The result? Well we will be visiting frys again tonight to return the un-​needed part as planned.
I avoid places like these like the plague. The store employees are not knowledgeable, the cashiers are rude and nearly did not let my boyfriend purchase the products because it was my credit card, and bottom line had no interest in saving us or their own company money and time.
See ya later, Fry’s.

Fry’s Electronics has so much potential. It could be my go-​to place for what I need. But I am here to complain about the return policy and a product that they sell.
When you buy video software and you open it, you can’t return it. I don’t understand why this is. In my case, I researched a product called Video Editor 8.0. Everything seemed okay. So I bought it for $ 50 and tried it out at home. I originally got it for its audio capabilities. However, when it renders video, it reduces the pixelage greatly. It’s not even worth selling at a store of Fry’s Electronic’s caliber. But they don’t know this. They will not refund me. I am contacting the manufacturer right now but I don’t have much hope.
DO NOT BUY VIDEO EDITOR 8.0 AND SHAME ON FRY’S ELECTRONICS FOR SELLING SUCH A CRAPPY PRODUCT. REMOVE IT FROM THE SHELF.

This store didn’t have a theme for a long time, and I was intrigued when I saw them starting on one. I knew that a Houston store has a International Space Station theme, one of the California stores has a cool train theme and I even thought the west phoenix Aztec themed store was pretty cool. So what do we get? GOLFING COWBOYS. C’mon Fry’s, this is totally lame. To say I was disappointed was understating it.
OK, so they have a decent selection and prices when you don’t have time to order from Newegg or Amazon. The staff aren’t the most knowledgeable but that’s what I have a smart phone for. I love it when you ask a staff member a question and they pick up the box and read it to you. Real helpful guys.
Call it a 2.5 star review (I thought 2 stars was a bit harsh.)

Fry’s Electronics strengths: selection & prices /​price matching. Don’t expect much else. Whenever I need assistance there isn’t any when it’s slow. When it’s busy there are too many customers to comfortably look at items (staring at boxes for specs) and you have to wait in line to talk to rep.
Then the reps only are aware of items in their area and just have you go to another if something is not in theirs. I have been to the store many times where I go from department to the next asking for something and no one knows. I eventually gave up and ordered it from Amazon.

The service here is so bad. It stinks!!! The Associates see you trying to make eye contact and they duck and dodge as best as they can. If you’re lucky enough to snag one, they muster up only enough enthusiasm to keep them from falling asleep.
«I’m not sure», «I don’t know», «That’s not my department» is the kind of response you can expect.
I asked for help in the television section from an Associate who was leaning against a box, watching the football game. From the moment I «interrupted» his game watching, he overtly displayed his contempt with me throughout the whole interaction. He kept ending this part of the conversation with, «let me know if you have any other questions», as he started backing away. Unbelievable.