Creative Environments

Absolutely THE best customer service I’ve ever dealt with! From beginning to end! Erica Lara — front desk– one of the nicest people you’ll meet and can tell genuinely cares about the customers issues ! Then with my yard! Absolutely down to the pebble in the sand they nailed it! Thanks everybody at creative! Highly recommend you guys for anybody who wants a beautiful yard or land anywhere!

This was the worst experience I have had with a landscaper. I had previously had a poor experience with another provider and when I spoke with Imagine Backyards, they recommended Creative Environments. Unfortunately, from day one once the contract was signed, they provided a substandard level of service. Examples of what they did are as follows. In spite of multiple calls, emails and attempts to contact CE, they consistently ignored my calls, did not return my emails, and when they finally did, they would placate me by telling me things would get done, however, never actually lived up to those promises. Just to give you an idea, this was initially described as a 4 week job, however, it lasted from October to February. The worst thing is, despite the significant increase in time to perform the job, it wasn’t performed at any higher level. There continues to be several things that they have broken in the backyard including my fountain and irrigation system, however, despite dealing with their warranty department, even when they come to fix it, they have not fixed properly and they remain broken so I have had to use another provider to fix properly. The quality of care was very poor with CE digging the spa enclosure too deep and having to backfill and then too small, and having to enlarge to actually fit the spa. In the mean time, the spa was delivered and placed on my lawn and when the CE employees needed to move it, they used their shovels as levers to fulcrum the spa, obviously not taking care with this very expensive piece of equipment. Countless examples of how they would say one thing then do another, including not building the grill to spec and having to go back and redo, paving in cables that I had explicitly told them not to pave in, and others. The worst part of it all is that as I sit here 5 months out from when they started construction and significantly lighter in the pocket (they were the most expensive of our bids, however, we were assured that was because of their higher quality), I still have issues with my yard that they created that have not been resolved (the fountain and the irrigation system), so I have had to use another provider to actually get things done correctly. I would dissuade anyone from using Creative Environments in the future as they are a headache to deal with and you will not get a quality product from them.

Front Yard Landscaping Project: We got a new build by TM and decided on Creative Environments because my husband had seen a previous job this company had done and loved it. Our designer/​sale was Stephen, was excellent to deal with and always very communicative and accessible to be reached. We went back and forth changing the design until we got all we wanted and choosing the plants that will go, Stephen guided us in the selection and really listen to us on what we wanted in our front yard and the budget we wanted to keep. Papers were submitted to the HOA and all was great, then time to start came along. Instead of starting on the date they gave us in mid July, they started right after July 4^th which made us super happy. The crew was very cordial, professional and checked with me along the way to make sure all was where we wanted it. Shelby was our project manager and was great to deal with. We had small issues with the some parts of the design layout and he was able to see it right away, address it and enhance for the best that pat of the project.
But I do have to say a few things:
— Know your budget and how much you want to spend, this company is not the lowest you will find because the quality of their work is very good, they are insured and take great care of your on their customer service department.
— Make sure you are home when they start your project. Compare your final design to what the crew has to make sure all is correct and the plants that are going in are the ones you agreed.
— Look at the plants selected as soon as they arrive. I don’t care if you are running late just look at them, we had to send a few back that I didn’t want, and some that didn’t look good and were not on our final layout.
— Communicate all the time, don’t wait until the job is done to say that you don’t like something. This will delay your project. I know we were annoying Stephen as some point but I rather that than us being unhappy with the final result.
Bottom line: We will use this company again next year for our backyard and I will keep you guys posted on how that goes as we will be doing a pool.

To get to my 4 stars — I give 5 stars to both Eugenia our sales/​designer and Morgan in customer service, 2 stars for the plant selection and 4 stars for the installation. Morgan and Eugenia are excellent ! We bought a Toll Brothers home and chose Creative out of 2 others we spoke with because of the knowledge and design of Eugenia and that she was very responsive and easy to deal with. I have heard from others, as in some of these reviews, not all of their sales/​designers/​installers at Creative are very responsive so we got lucky.
The implementation/​installation was good, not great. The minuses were the plant/​tree selection from their wholesalers stock were not real impressive compared to what we saw others in the neighborhood were getting from competitors and that was disappointing. It looked like they just sent anyone to pick up whatever they gave them at the nursery rather than hand select the best sized and looking for the job.
However, Eugenia did make it right without any push back and we really appreciated that ! After it was completed we did have a handful of plants not survive which is normal and some issues with the sprinkler and their customer service was top notch ! Morgan who takes care of that is right on top of things, getting it taken care of quickly and following up immediately. I would recommenced them but I would ask for Eugenia and take note of the stock and I think you will be very pleased.

This company is the WORST! They have strung us along and have never provided what they say they will. I have sent over 18 emails and still have not received what they keep promising over and over. DO NOT EVEN CONSIDER THEM IF YOU DO NOT WANT TO WAIT AT LEAST THREE MONTHS BEFORE INSTALLATION… they don’t tell you that upfront, of course. Beware! … fancy, beautiful showroom … terrible delivery … don’t be fooled!

People are amazed at how well our small backyard space has been utilized. Hector from Creative Environments was outstanding. Our initial landscaper moved to another job, but the new landscaper assigned to our account took care of our every request during the landscape process. Everything looks beautiful. Only problem was with the artificial turf company recommended by the landscaper. Wouldn’t come fix a mistake. Our fountain is awesome and we couldn’t be happier. Would definitely recommend.

Morgan in the warranty dept is outstanding to deal with! Very communicative and stays on top of the project on hand! If you are in need of any warranty repair, give her a call!

After spending several months looking for the right design company we finally found someone who could think outside the box (not give a the same basic travertine pattern that is in almost every AZ home) and deliver the final product. There are many companies who will charge to design and many who will «just wing it «then install. We were given a design and quote with everything in writing. We had daily meetings to explain the progress and timeline of what was to happen. Our project was completed before the scheduled date. Creative went above and beyond to make sure we were impressed. They even repaired the border to our neighbors yard because it was an eyesore to the completed work on our property (at no cost to him or us.) Every member of the crew was professional and respectful.

Creative Environments… not to be confused with fellow competitors via home depot, was a wonderful company to redesign and revamp our entire back yard. We worked with the designer Jason, and the project was overseen by Shelby, who were with us every step of the way. We incorporated a water feature, gazebo, outdoor herbal garden area, fire pit, outdoor BBQ area, travertine stone and artificial grass… and embellished the entire yard with beautiful outdoor lighting and various trees and foliage. The biggest advantage with this company is the fact that you work with one person, which in my case was Jason, and the communication was superb. This project entailed a great deal of moving parts and it all fell in place beautifully. For those of you who have trouble envisioning a backyard upgrade, a cad drawing is provided to you which is an exact replica of what the changes will look like. This is a pivotal component in a successful project, avoiding a costly mistake. In addition, there is a 120 day warranty on all plants and trees which is a comfort to us since a green thumb is not our strength. I highly recommend this company and its” First Class” approach in doing business. Kathleen and Mark Summer of 2014

I closed March 1^st on a new home in Montevista by Toll Brothers in Cave Creek Az. The landscaping was included in the final cost of the home and had been installed by Creative Environments. Since then about plants have died (7) and the sprinkler system needed to be adjusted for better lawn coverage. I contacted the local office and spoke to Morgan. How refreshing. A schedule was set up to review my problems and confirmed before a rep came to the house. He reviewed the dead plants and had Morgan order replacements and set up a schedule to have them installed. I received a call the evening before to let me know what time they would be here and a follow up call the next day to see if I was satisfied. Their have been 3 trips to our home since all plants didn’t die at once. No hassle, excellent follow up and good customer care.
Thank you Morgan and gardening staff.
Tom M.

Never got off the ground. We bought a new build Pulte home. Called three different landscaping services. We were impressive with creative landscaping’s portfolio. All threw came out. Told them out budget (~40K +/​-​5K). The designer came out and walked around the lot with us. We exchanged info and told me he would get back to me In a week. Nothing since then. We even contacted them again but still not response.
Idk what happened to customer service, but of I’m paying THAT much money, it’s not MY responsiblity, and nor are you doing a favor. Very disappointed.
Regardless, Gothic Landscaping was who we went with, and they did a knock out job, stuck to the schedule, etc. you may not get the service you would expect from these guys (unless you are rich and think a $ 40K job is cheap).

Great customer service is NOT their priority. Dealt with Lisa. Initial meeting was great, but she never delivered a plan or quote. Cancelled on us twice stating she was working 70+ hrs a week and that she had other customer plans that she was pulling together. Don’t waste your time — go to Sonoran Landesign as they were fantastic and know what customer service is all about.

I hired Creative Environments again this past summer to remodel my pool and upgrade my backyard. I feel like I live in a resort now. It’s amazing, beautiful, and the most energetically wonderful place. They hit it out of the ballpark again. I highly recommend them!

I bought a house that was in need of some new landscaping, but I didn’t have a whole lot of money to spend. I saw a Creative Environments truck in my neighborhood and called them and they offered me a free consultation and detailed estimate. I met with a very nice designer and let them know I only had a small budget and they worked with me and kept their design within my budget. The job was completed when they said it would be and the end result exceeded my expectations. I’ve recommended them to many of my friends and neighbors.
Joe P.
Mesa, AZ

I contacted Creative Environments for my backyard Landscaping and had a very positive experience. The Design work was amazing all the way down to the construction process. We are always complimented on how nice our yard is.

I came in contact with this company via Home Depot.
Communication was horrible. My quote came a week later than they said and after I emailed them did it come a day later.
When I had questions, I received a brief answer. I felt after 3 attempts of clarifying the quote, that I was pulling teeth to get information. It really shouldn’t be that way!
I guess I’m of the frame of mind that when someone wants to do business, they try to be as professional and upfront as they can. That they try to «wow» the customer with information so that they can make a decent and informed decision. After all, I would be the person «paying them!»
The way I figure it, if a company can’t perform very simple basic follow up, follow through and professional communication at the start, they’re not going to be successful in managing a landscaping project until the end making sure that the customer is happy.
Look, they obviously did a few things right back in 2008 from the other reviews, but they are not doing so well right now. I passed on their services happily and knowing that I just saved myself a huge mega headache.

Horrible customer service. I was canceled on 8 minutes before a yard design meeting that I took time away from my job to be home for. I was told he just got out of a meeting and then he’ll be out of town for a week? This is the same type of excuses I’ve heard from previous contractors