Collegeboxes Summer Storage & Shipping

DON’T USE THIS SERVICE! IT’S A TOTAL FRAUD.
I trusted this company because they’re said to be powered by UHaul, but wrong judgement!
First of all, NO EXPLICIT LISTING OF CHARGES, and their representatives are HIGHLY INCONSISTENT IN INFORMATION. Their ship-​to-​school service needs a sign up fee, so I was cautious enough to contact their customer service 4 times before making an action, just to make sure I understood their charges. I was told at first that I could use direct shipping service to save the registration fee because I don’t need their delivery service and won’t store my items more than a week. But when I experience technical problem with their website when trying to use that service, their representative told me I could only use the ship-​to-​school service, and the cost would be shipping+$ 15/box+registration. I guess that was a sign to stop, but I still continued with my faith in UHaul. But it didn’t stop there. After a disastrous experience with paying the registration fee which I’ll complain later, I was shown a bill of shipping+$ 45/box+registration. And this time, the representative told me it should be shipping+$ 30/box+registration, and said s/​he could change it for me in the system. WHAT?!
And these all lead to my next question, what kind of RIDICULOUS SYSTEM are they using??? THE CUSTOMER SERVICE APPARENTLY CAN CHANGE THE DATA ON THEIR CALL. It would stuck on a page if you don’t fill out the blanks in the way they expected, without any hint or any explanation. During registration, I was stuck on the billing page for no reason, while it apparently WAS CHARGING MY CARDS (yes I tried with 4 different cards) AGAIN AND AGAIN. The customer service kept telling me their system only showed one charge, but I don’t think I would trust a system that got me into this situation in the first place. I’d have to wait and see if those charges disappear from my bank account.
After all this pain, I decided to not use their service. But of course I can’t get my registration fee back even though it was just processed two hours ago, because it is non-​refundable and that their «free kit» was already sent to me, waiting in the hold area of FedEx to be assigned a tracking number. I was told that I could only get a refund if I get the «free kit» and ship it back to them, but I won’t be able to receive them because I’ll move before it could arrive. And by the way, their kit is available at UHaul shops, but no they cannot be picked up for god knows what reason.
Anyways, seeing the previous review and that there is only one review of them, I realize I shouldn’t have pick a service without reading Unilocal.And I shouldn’t have trusted «powered by UHaul» just because UHaul itself provides good service.