Rick Douglas – State Farm Insurance Agent

Thanks for your concern «Rick», After all the problems, issues, questions, cancellation of my policy and a month later from receiving a Unilocal review. Maybe you could of showed your concern while the problems were happening.

I have had State Farm for about 30 years. I have always been able to call Robin and she always has been patient, curteous and helpful. She cares about me and my family and always asks how they are doing. Recently I was in an accident and she was the 1^st one I called. She was right there with me and gave me instructions on what I needed to do. I had to deal with claims after that, but I called her a few times just for advice. She always takes my call, and even if it isn’t her area, she still listens to me and advises me. I, for a hot second got a quote from Geico but quickly realized that even though they may have been cheaper, I would not have gotten the same great customer service I had come to know. In dealing with the person who hit me’s insurance (Gieco) I am so thrilled that I didn’t make the change! What a joke they are! They basically laughed at me, they were impatient, spoke to me like I was 3 year old, and they flat our lied to me about the release paperwork. Robin instructed me to call State Farm’s claims dept to ask about the forms they wanted me to sign. Pam was so helpful in answering my questions, she was patient and understood what I was going through. I wouldn’t change from State Farm for anything, it’s not worth it! I love them, they are like my own family! Thank you for being there for me and my family! (like a good neighbor) LOL

Rick Douglas must be a fantasy. We have never talked to him. We have never seen him. He has never called us. We don’t know where they got the picture on his business card. Laura is always busy. It is difficult to reach her. Messages dissolve when sent to her. We received a letter Oct 28, 2014, from Bloomington Il advising us to check out replacement cost of our house. We delivered the appraisal performed on our home in August to Laura on Nov 10, 2014. Dec 24, 2014, we got a letter saying State Farm cannot use our appraisal. They have no underwriting information. When they sent the letter to us to check out the replacement cost, what they meant was that we could increase the amount of the replacement cost, but we could not reduce it, even if we had a recent appraisal. The «personal lines underwriter» wrote that we should call «Rick Douglas» for answers. But we cannot find Rick Douglas.

I have been a client of Rick Douglas’ for over 25 years. First as a student under my parents’ driving policy, then as a driver myself and for all of my homeowners and life insurance needs. His staff is extremely knowledgable and will do their best to get you a fair price for whatever type on insurance you need. Much of his staff has been there for 20 yeas or more, which is a testament to the kind of man their boss is.
~Angie Knoll

What a great team! They continually raise the bar when it comes to helping people.

There comes a time in one’s life where you magically turn into an adult. For some, its when you get married, for others, its when you buy your first home. But for a very select few; its when you purchase good car insurance. The allure of cut-​rate insurance only serves an economic purpose. However, when you really need them to be there for you they won’t.
Spend a little more and get that feeling of security.
Your life may depend on it…