Ramona Tire & Automotive Service Centers

Saul always gives us great customer service and makes us feel like our car is under good care. Thanks, Saul!

I am super impressed with this store. I had a problem with the break pads that they replaced, and they fixed the problem honestly and with integrity. Excellent customer service! Thank you, Scott and Mike!

I gave this a five star rating because the customer service that I received was absolutely amazing. Some of the best customer service that I received in a long time. Saul Hernandez the store manager did anything that I possibly could to help me out. Came in one evening ordered my tires, didn’t think I was going to be able to get back until Saturday and up coming in on Friday afternoon. Saul remembered me and always greeted me with a smile. Drop the truck off when I came back he was already at the door with my keys. Because of the respect that I was given at the shop I’m not taking my truck anywhere else. Hopefully this review helps for people looking for great tire shop and all-​around vehicle maintenance place.

Joey F. Was great! These guys went above and beyond to help. I’ll be back for sure.

Too bad there isn’t a way to rate zero stars, I hesitate giving even one. I brought my brand new alloy wheels into Ramona Tire on Winchester rd. in Temecula to have new tires installed. They were for a 1965 Mustang I have restored. 3 out of 4 turned out well. When they called my name after the job was done, they told me that there was damage to the edge of the wheel. They proceeded to tell me that my brand new wheels (which were sealed and boxed) must have been used and that the manufacturer put a used wheel in the box. They would not replace or repair the brand new wheel that they just damaged. I was told to go back to the wheel store and ask them to replace it. Just before my job was completed, I heard the manager yelling at the employees and demanding the location of the tires for the mustang. There was a newer mustang getting tires at the time I was there. My suspicion is that they installed the newer mustang’s tires on my wheels accidentally, and damaged my wheel when they were removing those tires. These guys are totally crooked and have zero integrity. DO NOT TAKE YOUR BUSINESS TO RAMONA TIRE IN TEMECULA!!!

Mike at Ramona was quick to respond to my questions and was more than accommodating. Although the repairs were more than I would have liked to spend, the customer service was still great.

Hearing about my issues at the Murrieta store, I was directed to this location to meet the manager Saul. His store is run much better and he was able to put me at ease. My trucks problems that weren’t addressed at the Murrieta location were quickly fixed here. My appointment for 10am stood, I was promptly met and helped. There was none of the typical hour or so wait times.
I really appreciate the help from the staff and managers at this location as well as the district manager from Ramona Tire. I will look forward to another 10+ years of business with them.

Great place, great prices.
Been coming here since 2014 and living in hemet, Whenever I’m in temecula I always drop by. Oil changes and tire rotations for under $ 30. I’m in and out in time. People are friendly and remember me every time I go in. I have lifetime alignments with them for both my cars because hemet pot holes and bumps suck. Seriously stay away from Gilm springs road. The Manager funny guy, Always makes sure you’re in good hands. And hell I can walk to Five Guys across the street. Autozone also close by so they can get parts fast. The shop has personality. Makes maintenance on your car bearable.

I wish there were a «0» star rating. I usually don’t take time to write reviews, however, I feel with my experience here at Ramona Tire, maybe I can prevent someone from wasting their time and money here.
So, today, my husband and I take my vehicle in SOLEY for a tire rotation and balance. That is all we discussed with the service writer. He quoted U.S. $ 9.99 per tire. He told us it would be about two hours due to it being lunch time. We were ok with this and left the car with them and went to have a lunch and to the mall. When we returned, he told us we needed rear struts and new tires soon and then told me my total was $ 31.88. I questioned that because I was estimating it to be around $ 45.00. He just said, «yep, that’s it». When we got to our vehicle, I looked at the receipt and saw we were charged for an oil change. (With a synthetic BLEND oil… my car has ALWAYS had FULL synthetic in it, as we change our own oil). My husband inspected the very dusty rims and there seemed to be no signs that the tires had been off. He went in and spoke with the same service writer and he said, «oh, I thought she said she wanted an oil change? And the tire rotation and balance comes free with the oil change.»
I will be contacting the management as soon as I get off of here. I am so mad that 3 hours of my day off were wasted (now I’m at another place getting my tires rotated and balanced) AND some cheap blend oil was used in my car.
Do yourself a favor and do not come here.
Update: So the tires weren’t ever removed from my car at Ramona when we initially went in for the rotate and balance. The second place we went to, rotated and balanced them for $ 34.95. The tires were unbalanced quite a bit and weights had to be added. They informed me that thee tires had not been removed for a long time. I drove straight back to Romona Tire when I left the second place. I talked to Joey, the store manager. He was very apologetic and did everything he could to make things right. My car was taken back in their shop and FULL synthetic oil was placed in my car as well as a new oil filter and they refunded the 34.95 I paid to have my tires rotated at the second shop we went to. The next day, I received a call from the Regional manager making sure I was happy and to apologize as well. I have updated my rating to a three. I was still out 3 hours on my day off and paid $ 31.00 to them for a rotate and balance that I never received from them. However, they did make things a little better and I appreciate that effort.

By far the best shop I have been to… I truly appreciate their honesty. I will never go to another shop or trust any place with my vehicle. Definitely worth every penny! Joey and everyone who has worked on my car at Ramona’s on winchester are always very professional and get the job done right, the first time!

Just went back for new front and rear breaks. Great service, great price, friendly staff

Sal, Christian and joey have all been very helpful every time my family and I go thanks for the great service and great price.

Has a more of a «I want to sell you» feel vs «I want to help you» when I first visited this location.
Needed to go back for a lifetime alignment that I already paid for, so I set up an appointment using their super easy online reservation system, but wait… DON’T WASTE YOUR TIME. I set up it up an entire week early and no one ever contacted me to confirm, as the confirmation email stated. When I called the day before to see why no one called me, all I got was, «Oh…I never got an email». Really? It’s 2015. And the story continues…
I HAD to go here because I already paid for a lifetime alignment. The employee says I have 6 alignments ahead of me (a 3 hour wait). I show the employee my confirmation email, explain what happened, and he says, «well that’s odd, because we don’t do appointments on weekends». (uh, so no appt necessary on busy weekends, but you can set one up during a quiet weekday. I’m calling B. S. for this excuse)
«well the system allowed me to do it it and no one had the courtesy to let me know this couldn’t be done «
» yeah sorry about that «
» can you do something about having me taken care of sooner? «
» well, you can have it done fast, or done right. «
» how about we get it done fast AND right? ‘
«you can’t have to it both ways «
» I can’t, hmmmm, alright then. Get me in line, and I’ll wait. «then I whip out my phone to write this review.
There’s another location in Redhawk. I don’t know how good it is, but anywhere else is better than this place.

Joey Fernandez and his crew are awesome. They did great work and were very transparent and flexible in helping us get the repairs we needed without breaking the bank!

If I could give zero stars, I probably would. My first and unfortunately last time at Ramona tire. I typically go to a ramona tire in Beaumont, but since moving, I needed to find a new spot to get an oil change.
Dropped my car off around 11:30am on a Sunday for an oil change and tire rotation.
On Sunday’s they close at 4pm and the attendant said he’d call me when my car was ready. No call received, I headed back at 4pm. When I asked why he didn’t call me, he said it was because they’d just finished with my car — ok — not a big deal, but would have been nice to get an update after they had my vehicle for almost 5 hrs.
Went out to my car only to find my oil change light and tire pressure check light both still on. Went back inside and was instructed to pull my car back around so a tech could refill my tires and reset both lights.
They usually replace the ‘due back date/​mileage’ sticker in the corner of the windshield, but I got no such sticker or information.
Seriously unimpressed with the sloppy work and service, and I won’t be back.

I use to go to this place a few years back. I use to get treated very well. They had an awesome manager and team. I returned to the area a few years ago and saw a whole new team of people and a new manager. I went with the intention of having a brake job.
Well, one of the mechanics said I didn’t need brakes but I needed several other things done which jumped up to over $ 1500.00. After they finished the work, my car was making a noise that was NOT there when I originally went in. I returned to have the noise taken care of, and I was charged to fix it even though THEY caused the noise. I had to do it because I needed my car to go to work.
I returned the following day and I spoke to a witch of a manager named Martha! I’ve never met such a rude manager in my life. She was so cold and short with me. She gives Ramona Tire a very bad name.
Bottom line is, they took advantage of me and screwed me over royally and did nothing to rectify the problem. NEVER EVER again will I ever walk into that place or refer anyone, not even my worse enemy!!!
I ended up going somewhere else where they did a complete work up on my car and it cost me a lot less (under that $ 350.00) then at Ramona Tire.
They also showed me what was NOT repaired or replaced by Ramona Tire that Ramona Tire said they DID repair and replace.
I’m only giving a 1 star because I can’t post without giving a rating :-(

Resorted to this auto shop because my breaks were bad (like, metal on metal bad), and my dad wanted my car fixed as quickly as possible over the weekend and found that this place wasn’t too packed with appointments. I’m not much of a car person, and until recently, my parents were mostly taking care of any major car issues I’ve had, but I’d say this place did a good job of fixing what needed to be fixed. They installed new break pads, flushed my breaks, and did some other stuff that all came out to appx. $ 600. Gave me a free diagnosis when I left my car with them in the morning, called me with a quote and went over each component of service included with what they would eventually charge me.
My only complaint is that they took over an hour to give me a diagnosis, and I’m surprised they didn’t see anything wrong with my engine, which broke down shortly thereafter — I’m not sure if they didn’t detect an issue because it was too early to tell or because they’re just incompetent… In any case, after getting my break issues fixed here, my car hasn’t had any issues with its breaks since.
Employees here are extremely friendly. Good, up-​beat attitudes and willing to help. I’d say they’re alright!

Horrible customer service! I was pumping gas at the corner of Murrieta Hot Springs and Margarita when I heard a hissing sound coming from my drivers side tire. I saw the nail causing the sound and I knew I had to get to a tire shop fast! I headed straight to Ramona Firestone. It was 4:53pm when I ran inside to get some assistance with a patch for my tire. The manager inside said, «sorry but my guys just clocked out.» I looked at the business hours on the door and it said 5pm. If you’re ever in a bind, don’t rely on this shop. Go to Big ‘O Tires in front of WinCo. They were more than happy to take 10mins out of their time to help a girl in distress.

Always great service and great prices! And always happy workers great positive attitude !

Been for all my oil changes tire rotation and always get good customer service very helpful and never pushy would recommend them to any one
Only draw back they do get a lil busy on the weekend so come early