Picture People

If I could give negative 5 stars, I would. Where do I begin? Even with an appointment you end up waiting forever. Dirty, dusty small area to take pictures. I’m not even gonna call it a room. Unprofessional, rude women taking the pictures. Was unaware that after the shoot the photos take forever to be viewed. In my case, I was told 25 to 35 min. So I walked my son around the store for about 45 min and still his pictures were not ready to be viewed. Was told to come back the next day and there would be no wait. I was very irritated as I do not live close to this place. So I came back the next day at the time they told me and I still waited about 45 minutes, maybe more. I’m a single mom with a 1 year old so this was hell. Then they have the nerve to tell me to come back a different day. At this point I was fed up and just wanted my freaking pictures. So the lady basically told me to «do it myself» because she had to help another family. Which made no sense because technically I should have been first before everyone as I had been waiting since the day before. Whatever. So I viewed my pictures and they were awful. Photographer brought out all the red in my son’s face and didn’t even photoshop it out. I was disgusted but picked 3 poses which actually came out half decent. I had a Groupon thank god, otherwise I would have ended up paying about $ 150 for complete crap. Listen to the bad reviews and DO NOT go here. You are better off going to one of those places in the mall where teenage girls get their group pictures taken. And just a last side note, about a week or two after I got my pictures, someone from this place actually calls me and leaves me a message saying I have pictures that need to be viewed! Clearly these people do not know what they are doing and their customer service is about the worst I’ve ever encountered.

Wow! Thank God I did this on a Groupon. The photos were bad but what was worse was the photographer. She had no people skills and less kid skills. We went in with the intention of pictures with both my girls but ended up just getting one done. My three year old had other intentions and she won. Like, I get this is my problem but a little professional intervention of encouragement would be nice. I know I’m not the first one whose kid said no thank you. Any hoo, it’s your standard photo place.

Don’t bother making an appointment. They are always running behind. It’s tough to keep a toddler waiting to take pictures but that doesn’t seem to matter to them. I’ve been coming here for a while and the service has gone down. The photographers don’t take many pictures. They don’t listen to the clients requests. During the viewing process I had to point out flaws on the photo for them to edit. That’s not my job! After waiting 40 minutes after my appointment time and waiting another 30 minutes for them to «edit» my pictures, I walked away with 1 okay photo after a total of almost 2 hours. I will not be returning.

Very bad customer service, I never want to come here again. I had to reschedule because they gave the last appointment of the day, since they wanted to leave early for Halloween they said I should come back. I don’t live close by, and we came on time just so they could have us waiting 45minutes to cancel. they just kept saying, «don’t worry, were just setting up the backdrop and they’ll b right with u.“then 15 min before they closed, the same lady comes out and says, «sorry can we reschedule u because it’s almost time to close and it’s Halloween and I want to take my kid out for trick or treat. «If they knew they were going to close early why even offer the last appointment on that day? I asked for a discount because of the inconvenience of having to reschedule because it was their fault and the lady said she could maybe give me afree disc in the future but not for my reschedule appointment. What the heck lady?! What makes her think I want to come back after that kind of treatment? ?? Then when she called me to confirm the appointment that was rescheduled, the same lady had such a disrespectful tone in her voice. So much for anniversary pictures

We made an appointment at 4:30, arrived on time and yet were told the wait would be minimum 45 minutes to even begin our session. We had our family picture done with them last year and the total time was 2 hours! We figured we would give them one more chance but things clearly have not changed. They had even called me the day before to confirm our appt day and time. Why bother with appointments when they can’t manage their own schedule? We will NOT be returning! Save time everyone and go anywhere else but there!

Never again. Her sales pitch was «but what if your house burns down and all you have time to get is $ 150 disc» after I had been waiting there with 4 kids for 2 hours, ummm? Get it together picture people.

I was the 1^st appt of the day and the staff was already rude. The sales girl who was helping us would ignore us and listen to another conversation by the other sales person and comment on that conversation. We had to keep interrupting her so that she would continue to «help» us. We also feel that as soon as we mentioned that we had a coupon that her demeanor got worse! All of the back drops and props and floor that we saw were disgustingly filthy! Waited awhile to even view our pictures. Then while viewing our pictures the girl would go through them so quickly and seemed annoyed when we’d want to look at a picture longer. But wasn’t afraid to keep talking about packages and products. The photographer wasn’t our favorite either. The cost of pictures is outrageous as well.
I wish i read reviews before wasting our time and money.

So I hag clearly made an apt for 5pm, got there was told it wasn’t till 6, 630 they finally take us back for the pics, there’s only one girl doing everything! ! It’s mow 830 and we are nor just leaving… horrible service, not professional, and as always the white backdrop was filthy!!!

The only reason I came was because of a Groupon. So I made an appointment for 11:20 (right after nap so the baby would be happy). When I got there the lady (who was in the «office», behind the curtain, popped out to tell me it would be 10 mins before she could help me. There was NO ONE waiting with the exception of a mother who came after me. The other customer and I had time to talk while we waited and she told me how it’s always this bad!
After the lady helped the woman, who I had friended during my wait, review her pictures, she brought us back to the photo area. She did pretty well taking care of us and getting decent pictures of my son which only took literally 5 minutes. She then told me it would take 20 mins before I could view my pictures. No one was waiting. I didn’t understand why I had to wait, but I needed to leave as it was already 12. So I came back at 1 to view the pictures. Another lady was there and this time the experience has been even worse. Let me just say I came in at 1:19 and she told me it would be 10 mins until she could help me. 20 mins later (1:39) I finally asked how much longer, she said 5 minutes… 8 mins later (1:47) she finally showed me the pictures. Now it’s 2:25 and I’m waiting to get the prints while my 3 children are getting impatient! Not good business practice! I will NEVER come back! The pictures are cute but definitely not worth 2 hours of mine and my children’s time! Very disappointed!

Do NOT go here !! I was so upset I was in tears. The «photographer «hAd discussing hands and put them all over my baby’s face. In 3 hours she took 9 pictures. Then they told us they lost some of them !! They wanted us to come back. Unfortunate my newborn has a very complicated schedule since he has hypo plastic left heart syndrome and we can’t just be taking him out since he is immune compromised. This is the absolute worst experience I have ever had ! These people are not professionals ! Next time I will make sure I go to a professional photographer.

Just had a baby girl so my wife wanted family pics. Pictures came out nice BUUUUT…
1. While taking the photos, the camera lady kept touching my newborn’s face to re-​adjust it and her nails were dirty! I’m sure her hands were riddled with bugs from previous children. I offered her a wipe and she looked at me funny but took it anyway.
2. We are waiting to view/​pick our photos and it was starting to take a long time. I asked how long it will be and one of the workers said «we’re sorry but we accidentally lost your pictures». We we so pissed!
We came back a few hours later and retook all of the photos. Luckily they gave us some sheets for free. We probably won’t come back.

extremely bad service Sales people are completely unprofessional and for worst they are not friendly they’re very rude. I went on my scheduled appointment and after 40 minutes I still have not been seen by the photographer. if you use their services will be going on there at your own risk I feel like this location should be closed or managed by a different management.

Ripoff. I went there to get some Christmas pics and they convinced my wife to buy a cd for 150.00.

If I could give ZERO stars, I would. For the past 6 months I have been trying to make an appointment to get my son’s pictures taken. EVERY single time I call they say they are booked for whatever day I asked. They don’t even wait a few seconds to pretend to check their schedules it’s always a flat out no. I’ve walked in twice to get make an appointment and it’s ALWAYS the same deal. Today her excuse was that the computers are down and I can go online if I need to make any appointments. I’m so sick and tired of these picture people! I will never ever recommend this place to anyone. *waiting patiently for JC Penny to open

I have been here a few times, only because I bought the portrait club membership the first time I went and I don’t want to waste it. Here are my experiences:
1^st time: Made an appointment, session started about 40 minutes late. The photographer asked me for ideas because she wasn’t experienced with taking pictures of newborns. It got better once she called someone else in with a little more experience. I get that everyone has a starting point
2^nd time: It went ok, except for the wait (note: I had an appointment)
3^rd time: Although there was a little wait, they had a photographer filling in that did an awesome job!
4^th time: There was ONE person staffed. My appointment started over 50 minutes after the scheduled time. I schedule my appointments based my baby’s schedule, so that far off schedule can make a difference of how the pictures will turn out.
To make this a better place, they need more staff. Having one person working– answering phones, greeting customers, taking-​viewing– then printing pictures simply does not work and represents very poor management.
Also, even when they have more than one person staffed, they still can’t stick to a schedule. That being said, they seem to have the capacity of one appointment per hour at best.
I would have ranked this place one star, but I did have one good photographer in my 4 visits. I am going to see if another location is better to finish out the rest of my portrait club membership, then NEVER go back to Picture People.

We have been coming here for years, usually every 3 months or so. Today, as my girls were laying on the floor to have pictures taken, the photographer accidentally flung the heavy camera at them, hitting them both in the forehead. Complete accident, yes, but there was absolutely no apology or follow up from them and they proceeded to act like it was our fault. Never going back.

The quality of the pictures especially the large size is low– just seems like the pixel count is low or the resolution that the pictures are taken at is low. When the picture gets blown up to a size of 8 by 10 they get fuzzy. And also I tried to order some pictures online that they send out and my folder disappeared. Tried to contact the customer service and they did not help.

If I can give them 0 stars I would. Worst customer service ever! I am very displease with their staff. They are rude and unprofessional.

Inexperienced staff. Overpriced. And one of the associates there (Olivia) wasn’t very friendly (she seemed to not want to be there).

Disgusted, not much more I can say than that .
Do not go here unless you want to get ripped off.