H&R Block

This office is blatantly unqualified to handle an animals taxes. I had a very simple situation and actually had to show the guy how to fill out an injured spouse form! Wait, aren’t ya’ll supposed to be the professionals here? Then Les wraps up and says I will get an email from the fed stating my return, that he just filed electronically, had been accepted. I leave confident everything was good to go. 2 and a half weeks later no email no nothing and I call this office back and get a lady who can barely speak English who then decides to just hang up on me cause she cannot understand my English. I call the corporate office and they schedule a call from one of their level 5 reps, lol, Kelly who never calls me, I had to call the corporate line again only for them to reschedule Kelly at the Palm Plaza office to call me again. Finally Jesus Jiminez the office manager calls me rambling with excuses on why he held my return for over two weeks! Then told me the fees would be $ 334 for a simple return??? Wait what??? I could use Turbo Tax and did it better than Les or anyone in the Palm Plaza Temecula office could have done. It is A LOT cheaper and much faster than H&R Block. H&R Block states you can pay the fees through your refund, now Jesus decided on his own accord to hold my return with no notice and ask me to pay an inflated rate up front! Needless to say I will never use H&R Block again. I have had awesome experiences about 10 years ago when I used them several years in a row. The least and actually decent thing to do would have been to let me know this shit the day I sat with Les for over an hour while he went through all the auto prompts trying to understand what he was doing and what their version of Turbo Tax software was telling him he should do. Save the money and just use Turbo Tax. This office definitely is just stealing your money and doing Turbo Tax for you! They lied to me about the overall fee and the time it would take to file, they lied to me about actually even filing my taxes and would have left me hanging till I got a letter from the IRS penalizing me for not paying my taxes.
NICE! Great way to do business and basically not give a damn about the people using their services.
Update: 4÷12÷2016
So H&R Block Client Escalation Department called me today, Kenny stated he was going to contact the manager Jesus Jiminez at this office which resulted in them blaming me for this. Jesus Jiminez left me hanging thinking my tax return was filed for over 2 weeks until I had to track it down only to find out it was never filed. It is still not filed and I had to tell Kenny I would never use H&R Block again after being told by the corporate office they would waive my filing fees to keep my business but instead they stayed to charging me over $ 300 to file a tax return I had to show them how to do. Fucking outrageous! This company has went to shit. Never will I allow idiots like these folks to get a single dollar out of me.
If you’re having a hard time with H&R Block, come to my house, shit, I can out file these buffoons any day of the week!

I went in to do my taxes today simple form single mom, they tried to charge me 500 dollars !! That’s quadruple the amount of any where on this planet !! I walked out ! Furious.

Make your appt with Eunice she is awesome!