Gamestop

Its sad to see these bad reviews. People do have bad days, but I have never had bad service at this store. My son and I frequent here alot. The staff is knowledgeable and helpful.

After reading all the horrible reviews on customer service I too can relate. My husband received a keyboard keypad for a ps4 controller as a white elephant gift at work (he’s a hard working guy serving in the Navy). Unfortunately, it didn’t come with a receipt, nor does he know who got it for him. We brought it into this store tonight asking if we could exchange it. Explained that it was a gift from someone at work during a gift exchange. The person at the register insisted we couldn’t exchange it because without a receipt, we can’t prove it was from gamestop. The packaging has a gamestop tag and barcode and it’s brand new, never opened. I explained that most stores will allow you to return or exchange it and you receive store credit in return if it’s an item they carry in their stock. The tags and barcode on this item CLEARLY state the item is from Gamestop. They treated us like we were guilty of trying to rip them off and told us to try and take it to Walmart to exchange it. All while my 5 year old son is with us. Obviously Walmart wont take it because it says Gamestop on the barcode. That was absolutely rude and uncalled for on this employees part. We are hardworking people that have absolutely no reason to rip off their store. All we wanted to do was exchange an item that was gifted to us for an equal priced item. I am appalled at the way they handle customer service and we will no longer patronize this chain… ever. I hope that Gamestop corporate office takes action to address this issue with their staff. I also hope that others will see this review and think twice about spending any money at this store.

This store is horrendous in terms of customer service. I bought an Xbox 360 and Black Ops 1 and 2 for my kids because they love playing Zombies. I purchased the 4 GB slim version, and I got home powered it up and of course there wasn’t 4 GB on the system. The console would not allow me to update it with some kind of internal HDD. Luckily I had a 32 GB flash drive, and I was able to format it to work with the console, but the store was extremely unprofessional.

Absolute horrible experience at this store. As stated in other posts the manager at this location is terrible and not helpful. I am a long time customer who will not return to this location and will consider taking my business elsewhere. Purchased Madden 25 with strategy guide back in Sept as part of $ 10 upgrade option to Xbox One version. Store dropped the ball and rang up Madden 13 on my rewards card. You would think they would make it right heck the lady even remembered me buying the game but they basically put them blame on me. Manager just stood there with his back turned the other way. At least Best Buy knows how to treat long time valued customers. Just terrible!

Stopped in to get a game for my nephew. Very friendly staff. Taylor. (or Tyler sorry).was great. I signed up for the rewards program and got a free game… thats like a free $ 44.00 dollars!!! THANKS AGAIN. will be back to see the specials they offer to rewards members.

Oh my god, these people couldn’t get me out of there any faster. Every time i walk in i’m always rushed to get out. Damn, leave me alone and let me look. I tried to look for a game a few times here and can never just look. I’m never going to this location again. I’d rather drive the extra 15 miles to go to the other one across town.

This location recently opened. My kids love going to this store better than Best Buy. They have a bigger variety of games, prices are pretty competitive, and they will price match. I think the best deal they have is the ability to buy used games and also sell back games. My kids will conquer a game in a very short period of time and then they’re done with it. Obviously you don’t get the full value of the game, but something is better than nothing. I signed up for their newsletter and get coupons and specials on a routine basis. I’m glad they put a Gamestop on the south end of town — now I don’t have to drive over to the mall area just to satisfy my kids hunger for the newest video game.