Plumbing Company

Dan of Plumbing of East Kern (661−822−0929) seems like a nice enough guy and I suppose his work might be ok, but his wife BJ who handles his calls and scheduling is a nightmare. She is rude and acts like you are bothering her anytime you call. We tried to schedule the replacement of 3 toilets in our home. After 2 phonecalls and insisting on an actual day and timeframe more specific than «early next week» she said Dan would come Tuesday and that she would call at 7am to tell me what time. When I still had not heard from her at 5pm that day, I left a message informing her that we would be using a different plumber who will actually show up when he says he will. She called back within a half hour (she had yet to return a phonecall prior to this) from a blocked number and proceeded to argue round and round about how she has been in business for 30 years and everyone loves her and she knows how to run her business. All I was asking for was some common courtesy and communication. I don’t care how long you’ve been in business — a simple phone call to reschedule or answer a question doesn’t seem like a lot to ask.

Had very bad experience with Plumbing Company, not to be confused with ‘The Plumbing Company’. Dan is plumber, his wife BJ does phone stuff (appointments). Dan came to house in Sept couple of times to work on kitchen faucet and second time to work on some toilets. The work on toilets failed after about a month. Tried to call Dan to come over, but they went on vacation for six weeks. When I was finally able to get a hold of them to explain that problems were not only not fixed, but worse, BJ was very rude to me. Was difficult to get her to let Dan come back out to house to check it out. When I asked her for morning appointment, she said ‘Oh no, we have to take care of emergencies first’ I said ‘So having no working toilets in house is not emergency’ and she said ‘No’. She even called me ‘stupid’ over telephone for not knowing how to fix my own plumbing problems. I thought Dan was very nice man and probably would have come back to fix problems, but you don’t get to talk to Dan. You have to deal with BJ first. And anything that sounds like ‘rework’ she is not interested in resolving. Only out for money is my first thought. Not keeping her customers happy. She actually told me to find another plumber.