DigiExpress

I noticed this place when it first opened up and I was immediately skeptical. I assumed that it’d be the kind of place that charges astronomical mark ups for simple repairs that you could do at home.
Fast forward a few years, and now I’ve actually used the service and am very pleased. My wife and I both broke our iPhone 5Cs. We dropped them on our kitchen floor (mine even had a case on it) and the display went out. I brought mine in and asked the sales person at the front of the store her opinion and she thought it’d likely need a new screen and she gave me a price (about $ 100 plus tax). I walked around the mall to another store and got the same price elsewhere.
Thinking it might just be a loose plug or something, I opened up my 5C and made the problem significantly worse. Now the thing wouldn’t power on at all. So, instead of monkeying around in my wife’s phone, I brought it into Digiexpress.
I actually gave them both of my phones and explained to them the stupid thing I had done with mine. The fix for my wife’s phone was straightforward: replace the display for $ 25 service fee plus $ 75 parts, and it’d be done in an hour.
For my phone, we talked it over and decided to do a diagnostic evaluation for $ 25 and have them call me with what they thought would fix the situation. Just like taking your car in to the mechanic. After about 45 minutes, they called me and said that the display needed to be replaced and the battery, too. The battery would be about $ 20 additional. I authorized the repair and I came back about an hour later to find out that more things had begun going wrong when they tried to put the phone back together. The volume buttons had shorted out. The tech said he suspected that there was a deeper problem. They quoted me a price to fix everything they had identified, but they were upfront about their concern that the device might have additional failures. They had done extensive testing on the device and had installed a new battery and display on it and put it together, but at the end of the day, I asked them to just put my old parts back in it and give it back to me. They still charged me the $ 25 repair/​diagnostic fee, and I was fine with that.
My wife’s phone on the other hand was perfectly fine. We’ve had it a day and it’s working like new so far. There’s a 90 day service warranty and lifetime guarantee on the parts (any manufacturer defects, they’ll replace it for free – if it’s before 90 days, then they waive the $ 25 service fee).
Overall, I’m very pleased. I paid just over $ 100 to fix the 5C. For Apple out-​of-​warranty service (our phones are just over a year old), we’d pay $ 269. For a used phone on eBay, we’d pay $ 220. This was worth it.
As for my phone, it didn’t get fixed, but I felt respected and informed throughout the entire process. I didn’t feel like I was being hit up for extra money or strung along. After all their trouble, I only spent $ 25 for about an hour and a half worth of testing, assembly and disassembly.
UPDATE:
I’m updating this review and downgrading from 5 stars to 2 stars. The reason: value. The iPhone 5C I mentioned above that got a replaced screen for $ 100+ is now broken after 4 months. It suffered a minor drop with an Otterbox Commuter on it and the glass began to crack along the speaker. After a few more weeks, the multitouch became unresponsive. We took it into the Apple Genius Bar for an opinion. They said that once the crack formed, continuing to use the phone began damaging the internal components. And because we had 3^rd party parts in the phone, they wouldn’t touch it.
Here’s the kicker: I was wrong about the pricing. Apple would have replaced the screen as an out of warranty repair for $ 129. Which was about the same as what I paid at DigiExpress. I think the quality of the parts used to repair this phone was too low. It was not a good value. It did not last.
Regarding my second phone that they disassembled and determined that it was irreparable because it was «shorting out» I got an opinion from the Apple Genius Bar, too (this was in Shadyside, btw). They said that even though a 3^rd party had cracked it open, if they gave me all my OEM parts back, they’d still fix it for $ 129, provided that the only thing that needed to be fixed was the screen. If there was something else wrong, they’d charge me about $ 269 for a new phone. Or, I could say «no thanks» and walk away with my old broken phone without paying a cent. Keep in mind that I no longer have an AppleCare warranty. This was a far better arrangement than DigiExpress, who I paid $ 25 for the diagnostic.
And here’s the kicker: Apple fixed my phone for $ 129. They fixed it even though DigiExpress said that various parts were «shorting out.» Essentially, I paid $ 25 for a poor diagnostic. Bad value.
I want to stress that the folks at DigiExpress were very, very nice. But I did not get what I paid for.
My recommendation: Go to Apple first. It won’t cost you a cent, and you’ll get quality OEM part

I love this place. My kids clinge to their iPad mini, iPad 2 and iPod touch 5 like they are literally lifelines to their young and entertainment eager hearts. As much as they try to cling to them 100% of the time, sometimes it hard to fully protect the devices No matter how much you spend on preventive measures like screen protectors, cases and and accessories.
Every single person has had a booboo like this, expensive as it may be to go out and buy a new unit we sacrifice that hard earned cash and spend hundreds on new units so that we can avoid further breakage or even injury as broken glass on these devices can really hurt ours or our Littles, tiny little fingers.
I had my sons iPad mini screen replaced here for an affordable price. His iPad was pretty banged up and he was really rough on the charging port ripping the charger in and out eventually causing irreversible damage, I figured it was the charger until they did a full diagnosis on the device and let me know I could get the port fixed as well for just an additional parts charge which wasn’t much at all.
To the earlier reviews its pretty clear from day one the company never mislead me to believe that the repair was only 25 $. Any place charging 25 $ for repair fee and full cost of parts would be completely UN-​realistic, a simple further look into the company or simple call could solved that problem.
I also around the same time took my other sons iPad 2 here to get fixed as well, it had pretty heavily shattered glass on it. A new one was 499.99 minimum with the storage amount he had the 112.00 fee was much better and he got to keep all of his data and apps, games, and pictures.
Accidents happen pretty regularly my son broke his iPad mini again and back to Digi I went. With out any doubt i would much rather do this for the second time on an already previously broken device rather then keep forking out full price for new apple products just for them to break them 2 months down the road. This is such a great company.
The staff is very nice professional and honest. They go above and beyond to help and even offer several other repairs on apple devices.

Item came back worse than when I sent it !!!
I returned the item twice for the same repair; a screen on an iPod Nano 16GB. The screen was the wrong size and improperly seeded. There was an actual gap and light came thru from behind the screen. In addition the nano did not play music anymore (it did when I sent it). There was a nice lady who answered the phone and she arranged to send it back. 2 weeks later when I get it back the screen is exactly in the same state of disrepair and improperly inserted/​seeded. In addition there are now other issues that were not present when I sent it. Hopefully Paypal will honor my refund request. I give up on this company.

Had same experience with other reviewers. The online advertising is misleading and makes the consumer believe that the $ 25 charge covers total repair service. I paid $ 30 for what I thought was a battery repair and return shipping and only received a separate invoice for an additional $ 30 for parts.
The company prides itself on excellent customer service, but after reviewing the other comments by Unilocalers — this does not appear to be the case.
Please read Better Business Bureau claim below.
The company has posted on different pages of their website a $ 25.00 Repair Service Fee. Some consumer complaints received at the BBB allege confusion about the $ 25 fee and what is covered. According to the company’s website this fee includes a complete diagnosis, an itemized list of parts needed for the repair and all labor costs.
On August 28, 2012 the BBB requested the company to substantiate or modify their claim regarding their $ 25 Repair Service Fee. BBB Code of Advertising defines «Bait Advertising and Selling» as:
A. «bait» offer is an alluring but insincere offer to sell a product or service which the advertiser does not intend to sell. Its purpose is to switch consumers from buying the advertised merchandise or service, in order to sell something else, usually at a higher price or on a basis more advantageous to the advertiser.
B. No advertisement should be published unless it is a bona fide offer to sell the advertised merchandise or service.
C. The advertising should not create a false impression about the product or service being offered in order to lay the foundation for a later «switch» to other, more expensive products or services, or products of a lesser quality at the same price.
D. Subsequent full disclosure by the advertiser of all other facts about the advertised article does not preclude the existence of a bait scheme.
As of October 4, 2012 the company has not responded to the BBB request and their website has not been modified meeting BBB’s Code of Advertising.

My ipod classic battery was worn out and I sent it to digiexpress. They advertise $ 25 for repair. They then sent me an additional bill for $ 19 for the battery. You need to read the fine print. the $ 25 is just for the diagnostics not the parts. For a little more I could have sent it to Apple and have it done.

Don’t do business here. It has been over a month and i am still awaiting a refund for service I ordered but cancelled the next day. Apparently the delay is due to a «backlog»… of refunds? Here is their reply after I queried as to my promised refund.
«We apologize that this refund has not yet been processed. We have recently experienced some issues in that department which has resulted in a backlog. This backlog has inadvertantly caused your refund to be delayed. I assure you that this will be processed as soon as possible and your funds will be returned. We sincerely thank you for your patience, and we again apologize for the delay.»
Smells like bull#$%& to me! Shop around and take your $$ somewhere else.

My daughter’s Ipod Touch was brought in for service after I cried Uncle installing a new colored screen for her. After DigiExpress fixed the screen and the volume button cable (that I snapped) we found that the cameras would not work anymore. After troubleshooting the issue I thought we would have to buy a new Ipod, but they ended up having to swap out a mainboard for the device with one that had more storage space on it. Amazing customer service. Between Dan’s help in expediting the fix on this machine and Vanessa’s constant friendliness at the Mills Mall location I will SURELY be back as my kids assuredly break more Apple products!

Shameful and probably illegal practises. I sent them my son’s first generation ipad on October 29 on the 31 I received an email that I need to pay 109 dollars to fix the wifi connector I contacted them cause the amount seemed excessive they admitted clerical error and changed the amount to $ 49 than I waited for the device for few days it said repair is in progress and I will be notified when it shipped. On November 6 I suddenly received anew invoice this time for $ 50 when I contacted them I was told that the original technician made an error and the problem isn’t a wifi connector anymore but something else. They had my device for 8 days now. I belive that its a normal practises over there. I obviously refused it demanded they will refund my $ 49 back and I hope they also refund the bad diagnostic fees ($ 25). Beware of this shadowy company

I was very disappointed and I rarely give reviews this bad.
I sent my iPod video with instructions to not delete the data with my $ 25. They sent me back a description of my product and I replied that if possible I would like the data. They charged me an additional 25 bucks to get my data and I paid it.
A week later, I asked for a status update and the message I got was «I’ll check». A few days later I asked again for a status and I got this message «I forgot to send your device for repair». A few days after that I got two emails, 1^st one «shipped device repaired» 2^nd email (2 minutes later) device shipped NOT repaired“
SO for $ 50 bucks I got my broken device back and 3 cd’s with my data. No explanation about what happened with the device fix, no explanation about whether it could be fixed just the two emails described above.
Not happy with service (repair or customer)

My iPad had a broken screen. I brought it to the DigiExpress location in the Pittsburgh Mills mall and got the screen replaced for $ 165.84, tax and labor included. So far, it’s working perfectly. I guess time will tell if it works this well forever, but I’m very happy!

I found this company through google. My son had kept my 5^th generation Ipod Video in a drawer in his room and gave it back to me this week. I thought I had thrown it away when the screen cracked. The ipod still charged up and played when plugged into Itunes but the screen was shot.
I decided to invest the $ 25 for a new screen plus shipping and try to do it myself. Well, digiexpress has tutorials on youtube for people like me. The repair took about 30 minutes and now it works like new.
Thank you digiexpress for the great deals on parts and easy to follow tutorial! You saved me a lot of money!

WARNING: DO NOT USE THIS COMPANY FOR ELECTRONICS REPAIR!
When I first contacted DigiExpress to get my iPod Touch 4G repaired (screen replaced), the seemed very nice and helpful. So, I chose to send it into them. After waiting longer than I was told to expect, I called them and left a message. A couple of days later I received an email stating that I needed to call them, so I did. And that’s when it started… the tried to convince me that other internal parts (ribbon cables) were also broken and needed to be repaired. However, the only way for such parts to be damaged was in the disassembly process. They refused to take responsibility for the fact that their technician had to be responsible. How dos a computer ribbon cable get broken inside a device? They don’t!
After several rounds of phone calls, I was stuck with 2 options: 1) have them send it back still broken (minus the about $ 80 fee that I had already paid), or 2) pay for the screen AND the ribbon cable so that I could get a working device back. I chose bow to the extortion and had it repaired. The day it was suppose to ship out to be I got another call from them trying to tell me that the speakers were not working well and also needed to be replaced. What a rip-​off! I told them NO and to send it.
I received the iPod back and 1 week after getting it, the screen went black, said it was over heating and then died!!! It cost me another $ 200 to get a refurbished iPod from my local Apple Store. And that one has worked like a charm ever since!

DigiExpress is a truly great ipod/​iPhone/​iPad company. I recently had my ipod sent to them for repair. They are very great keeping in touch with repair updates. After the repair, I have received my ipod a day later. I will be forever grateful.

I would not work with this company.
They claim to perform a «full diagnostic» and then repair your device. In my case they performed the diagnostic, and let me know they needed to repair my LCD screen and battery. After some carefull research I found their parts to be at least twice as expensive as any other part supplier. Then after I agreed to the overpriced parts, I recieved an e-​mail stating that my «electronics board was damaged» and they could not repair my device. This was after they said they could repair my device two weeks earlier. So, after 6 weeks of waiting, my $ 25 repair turned into a $ 90 charge for ultimatly not repairing my ipod. The worst part about it is they are unwilling to refund my money for parts and diagnostic work.
When I asked why they were unwilling to refund they just cut and pasted a disclaimer that they are untimatley not responsible to any of their customers for any reason!
This company is not to be trusted!

Beware of this company. They ship defective parts and do not refund your money. Their customer service is laughable– literally blaming the problems on you. Once you think you are reaching an understanding, they say they won’t refund their inflated shipping costs. This company is a ripoff that simply leads to a frustrating experience.

As others did, I also looked for reviews of this companies reputation. I took a chance and sent my I Touch in along with the $ 25 fee and $ 6 shipping charge back to me. What started out to be a $ 31 fix soon turned into a $ 109 fix. Iwas at first mad but then soon realized I thought I would have to buy anew one. In a reasonable amount of time, my I Touch was fixed and back to me. So I must say, they did what they said but the preliminary diagnosis of my unit was wrong. Then they billed me a second time. All I am saying is. I wished the total bill would have been revealed at first test on my I Touch. All worked out fine and I did not have to buy a new I Touch.

Before sending in my iPod Touch repair, I googled this company. There were quite a few complaints with a few happy customers.
Thinking that unhappy customers are more likely to post complaints, I took the risk. I have to say that the computer ordering system they use is very confusing and leaves much to be desired. But, my repair was completed in a reasonable amount of time.
DigiExpress was a MUCH better experience than my local go to iPhone repair shop who took over six weeks to eventually lose (and replace) my iPod and confessed later that they outsourced my repair.
I really wanted folks to know that although I’m pretty neutral on DigiExpress, they are at least a legitimate company. I’ll shop around again for my next repair, but will use them again, if the numbers are in their favor.