United Cab Company

I called for a pick up the night before, driver came early which was great because I was ready! Very friendly service to tampa airport

I called for a ride and they were right on time. The driver was friendly. I’d use them again.

You know what I hate the worse? Cabs that ask for cash and then be a dick about it when you want to use a credit car — looking at you cab 398 taking me to the airport at 5:30am on May 15, 2014.

Had just dropped off my boyfriend at the airport and was departing the airport when a cab from this company ran me off the road merging into my lane. I was the only one in my lane and even though I was aware of his, he made no attempt to see that I was in the lane he was merging into and when I noticed him merging into mine, I honked at him. He apparently did not care about my honk and continued to merge into my lane, running me into the far right lane.
Thanks, cab #430, for ensuring that I will never use this company for services again!

I’ve had nothing but positive experiences with United Cab. I only have used them to get me to and from the airport and naturally we have no issues getting a cab after our flight lands. But on the pick up to our home they are great about communicating the status via text just to give me confidence they have not forgotten the appointment. And thus far they have always been on time give or take 1 or 2 minutes (usually early). The drivers are open to us guiding them on our preferred routes which I like. In other cities I’ve been lectured by cab drivers and while I respect that they often know better, that is not always the case. So it is nice to have a short conversation on our preferred route.
Cost is pretty much the same each time (about $ 30 with tip) from South Tampa so we know going in what it will cost. Overall, a solid recommendation.

I used them 3 times in the last two weeks. Cab ride 1. Redefined the meaning of distracted driving. 1030pm, his lights go out and he continues driving at speeds of 60 mph, while jiggling the wires under the front seat and more than half of his body under the dash. OMG ! Cab ride 2 (Cab 470) — this guy was worried I wouldn’t be paying the full 15.00 (for in zone airport) because I asked him to drop me at the corner of my complex, vice in the middle of the complex (3 blocks of shlepping my luggage). His body odor was so bad, I literally had a gag reflex the whole trip. He also drove with all the windows down, not only pushing the toxic smell back to me, but also wind blowing me the whole trip home. OMG !! And finally Cab ride 3. Call for 5 am pick up and gave address. The driver decided that my address was at another location and waited there. At 515 I called company and they said they had sent someone… but clearly the guy was at wrong address. I waited and he finally showed up at 530 and he yelled at me that my address wasn’t ##### it was ##### Are you kidding me? Dude I know my own address, just because you can’t read the difference between numbers — not my fault. Then I handed him a 20 for my 15.00 fare and he pocketed it and started toward the door … Change? Oh, I usually get 20.00 for this trip… NO you don’t, it is a flat rate, 15.00 Then he gave me the «i don’ t have change». Well go find some, I’ll wait. He took so long, I almost missed my flight. HORRIBLE COMPANY AVOID at ALL COSTS.

Without a doubt, the worst. Unreliable. No customer service. Today, my pre-​arranged cab to the airport was more than 10 minutes late. Driver said it was dispatch’s fault (naturally!). On the way to the airport, he said he had to stop and get gas! (Because I’ve used them before, I gave myself some extra time. But this could have been a disaster.) drivers are discourteous, and in the past, they simply didn’t show up when my car broke down. And I called them 3x. Choose any other company, or walk. You’ll be better off.

Don’t expect a cab. I understand it’s a busy evening (Buc’s Game), but after being assured twice, I expect you to show up. Disgraceful to say the least. I guess it is no wonder Tampa Cabs Plus was unavailable, they’re reliable.

I needed a receipt. The driver put the charge through electronically, but his receipt printer was broken — and I had to fix it for him, but the charge had already been sent, so I got no receipt. Then, to get me a receipt he ran my card… and bingo, now I have two charges. OK AMEX will sort it out, but this was unpleasant and a time waster for me.
Update: AMEX convinced United Cab to withdraw the duplicate charge. It worked out ok after several months.

After flying in past midnight, I walked out of the terminal only to see a United Cab sitting there. I verified with the driver first that he took credit card (as he loaded my suitcase into his trunk) to which he replied «YES». I then told him where I was going and he quickly reponded «no — cash only». I told him that I wasn’t going to an ATM at this point so he can just take my stuff out and let me take another cab. He responded «Just get in the car».
After 10 – 15 minutes of lecturing me on how I should have taken money out of the ATM and paid him instead of using my credit card while driving me to the hotel, he pulled up at the hotel check-​in and asked me again «So what will it be?» I thought I made it perfectly clear — but I responded again «Credit Card». He rudely sighed and threw a tantrum while getting a credit card slip out and made me wait in the car while he got authorization for the transaction. After he handed me back my card — he popped open the trunk and told me «Go get your stuff».
I have never in my life been treated in this way in a cab — and also at midnight — the last thing you would want to do (as a woman travelling) is to go and get money out of the ATM. I called their customer service to file a complaint and they told me someone would call me back the next day. Still waiting…
Apparently they don’t care — given all the horrible reviews already posted. My hotel also doesn’t recommend them because they’ve had horrible experiences as well. The driver’s car was 544 — do not endorse this company and give them your business — take alternative taxis.

Sad that United has gotten bad reviews from other sources. I had three experiences with them while I was in Tampa this past weekend for the Outback Bowl.
1) La Quinta Airport to Whiskey Joe’s. I called for a reservation, the dispatcher told me 10 — 15 minutes. I walked towards the lobby at the 10 minute mark, and the driver was waiting and calling me just as I arrived. Very friendly driver, though I wasn’t exactly sure what his affiliation was. His card suggested that he had his own service, but maybe he contracts out or something to United. Whatever. Very friendly driver, courteous, couldn’t ask for more.
2) Whiskey Joe’s back to La Quinta. Dispatcher told me 5 — 20 minutes, and the driver came at the 20 minute mark. Didn’t make as much small talk, but got us home safely and on time. To and from trips were both 9.65 each on the taxi meter.
3) La Quinta to Tampa Airport at 3:45 in the morning. See, I asked for 3:45 because sometimes cabs are late, and I really just needed to leave by 4:00. HOWEVER, at 3:35, I get a call from the front desk saying, «Your cab is here.» Great on punctuality. The only gripe I would have is that it’s a flat fee of 15 bucks, but at 3:45 in the morning, I’m not really going to put up a fuss like that.
I would use them again if I was in Tampa.