Tory Burch

Worst customer service here. Non of associates were interested in helping me.
I love Tory Burch and I’d rather buy online.

Shout out to Jen who went above and beyond to help me out after Tory Online cancelled, without warning, what was going to be a Christmas present for my sister. Jen was so kind, cheerful and helpful even in the midst of a stressful holiday season. Thank you so much!

I wasn’t very impressed with the made-​in-​China $ 500 purses and bags, the $ 68 candles, or the cheap ass $ 50 flip flops. The clothes are pricey prepster women’s wear.
The story of the $ billion founder is interesting. It would be nice to see her support opportunities for artisans, artists, cobblers and craftspeople in the U.S. instead of outsourcing all of the company’s production, mostly to socialist China.
The Tory Burch logo thingy is kind of cool except when it’s big and unsubtle which is garish and unstylish for my taste. It seems to stand mainly for conspicuous consumption and as a status symbol. But you can’t by awesomeness.
A mini Corona or champagne while you shop? I’m a fan. If the Corona had been full sized and had a lemon or lime in it I probably would have gone five stars.
There is a «love list» of made in the USA brands you can find online. Some brands offer lifetime guarantees!!! They invest in our communities, artists and artisans instead of trying to make the biggest buck off people’s aspirational purchases.

Five stars because every shopping experience should include champagne!
I have never stepped foot in Tory Burch because I know the handbags are out of my price range. Lucky for me, I have a very generous husband! During a recent shopping trip my husband was trying to find every possible distraction so that I would not take him shopping for clothes. When I pointed out a purse in the Tory Burch display window my husband immediately walked inside so we could check the price. I thought he would have yanked me out of the store upon hearing the cost of the purse; instead he asked the sales rep if she could help me select a matching wallet!
The staff was so friendly and helpful during our visit. As we browsed through the selection of wallets my husband and I were offered a complimentary glass of champagne or a Corona. Very classy!
I don’t think I could have asked for a better shopping experience than we received at Tory Burch!

Visiting Tory Burch is always a wonderful trip. The staff is super friendly and makes sure to check on you if you need assistance. They also offer complimentary beverages while you shop, which is a nice perk!
For my last birthday, I went in looking for a specific bracelet. There weren’t any displayed, so I asked one of the employees about it. She went to the back and tracked one down for me. The purchasing process is a little slow, but she was so nice and made sure to give both myself and my boyfriend one of her business cards to contact her personally if we needed to buy anything else in the future. I had an excellent experience at Tory Burch and can’t wait to go buy a new bag or jewelry!

In my experience rather we were purchasing something or not the treatment was the same… the staff are always friendly, professional, polite and was always greeted with a smile and a «please let me know if I can help you with anything», I have been told I look like an ex NFL running back LOL (but I was a soccer pro) the store is small but always very clean. Is Tory Burch a store you are going to shop at every weekend… NO…well…hhhhmmm naw NO… but when you do it’s all about the experience… go and treat your lady or yourself and receive the what I call «The Tory Burch experience» it might be a secret… but they do have complimentary champagne, beer, wine, etc… enjoy being waited on… after all it’s your hard earned money you are spending so enjoy the purchase. So fellas take a seat and kick your feet up… well don’t do the feet part LOL ladies enjoy a glass of champagne this is going to be a 30 mins — 60 mins of shopping in this store… As for returns we took a large wallet (from 3 months ago) back because of the zipper and with no receipt no information in the system the associate exchanged it out for a brand new one with no hesitations.

My wife drags me to this store from time to time when she wants to spend a lot of money on shoes or boots. However, there is a secret for you you guys in the same boat as me; they often have beer, wine and champagne hiding in the back room somewhere and are happy to give you some while you wait! It can make an hour of watching shoe trials a lot more palatable.
Other than that, the staff are always nice and friendly, store is clean and my wife seems to enjoy it.

Just meh. I don’t know what it is about these places. Do they only target those who «look» like they are going to purchase something? I stopped in here to browse and had no acknowledgment from any of the employees. I had to ask someone where the jewelry was and even then she still didn’t engage and ask me if I was looking for something special.
I’ve worked in retail a very long time in my past life and I just wonder if customer service/​saying hello is frowned upon in high end stores. Just rubbed me the wrong way.
For the silver lining, this kind of place would be perfect for someone like my husband. He would go in, pick the item is he wants, purchase and be on his way. No conversation would be needed. Ha!

Helpful when you need to purchase something; unhelpful when you come back with complaints of quality and need an item repaired. I bought a leather purse in December, and as of February, the lining started having issues. Stupid of me, but I waited until last month to complain about it. I was told that it probably wasn’t normal wear and tear, but since I had waited so long, it would likely be considered wear and tear, and that I could send it into TB, but no guarantee that they would fix it for me, or even do it for free. Then, the lady proceeded to try to sell me the new line of leather purses. I’m not too sure what was going on in her mind — that a sales person can tell the customer that they won’t standby the quality of their goods, but then will try to sell the customer more items.
As a general complaint of TB, I also own two pairs of the reva flats — not long lasting at all. For the price that you pay, you want good customer service and good quality. I have found neither of those requirements with TB items. Not inclined to continue giving my business to this brand. Completely overrated and overpriced.