Pep Boys

WARNING!!! This place sucks DO NOT GO THERE!!! The guy who changed my oil (Mr. Edgardo Molina) Stole my wedding band on my key ring. The Manager Jim did nothing but defect the problem. I had that ring on there since I had the car and I guess you have to expect to get ripped off at pep boys before you leave. I wont ever go to a pep boys again!!!

Excellent customer service! Quick and friendly. Very knowledgeable and helped with everything I needed. Best Pep Boys in Tampa. I highly recommend them for any auto needs.

I went in for a simple tire rotation after buying $ 60 worth of parts. They said my wait would be about 30 minutes (which is still longer than i wanted since I had stuff to do but I said ok and waited anyway.) An hour and 30 minutes later and my car still had not moved so I asked someone how much longer it would be, he went to check and never came back. After 15 minutes of waiting for him to return, I went to the front to complain. Finally they brought my truck in only to tell me that they would not rotate my tires due to one broken stud even though they had inspected the car an hour and 45 minutes before and said nothing about it. Then then said they could change my stud for an extra $ 50 worth of labor when I could get it done for free at my own mechanic. You would think after 2 hours of asking me sit around, they could at least change the damn stud for free (which would only take them a few minutes) and get me on my way. Instead they have a very unhappy jeep owner who would not recommend their service department. I saw a few other people walk out while I was there as well. Not to mention the guy ringing my truck up called it a «beater» –_​–
and I found nail clippings in my truck after it was returned to me.
On a side note, however, their parts people are very nice and helpful about where to find items in the store.
Sincerely annoyed,
Yours truly.

It’s not well advertised, but this location has a cars & coffee type event every Friday evening currently (Feb 2014). It’s fairly well attended, having anywhere from 50 to 100 cars show up. There are sometimes a few exotics, but not always; it’s only been going on for a month or so from what I understand, so I’m sure it will gain some momentum once more people hear about it. It definitely beats waking up at 5am on a Saturday to try and get to the Reeves or duPont meets when there are still spaces available, on my one day to sleep in.
Regarding the store; it’s been remodeled and is nice and clean inside now. Parts are plentiful and the people seem knowledgeable and helpful. I have not had any service work done there so I can’t comment on that aspect of the store.

Ended up here since wide and kids were on a trip, and inevitably issues occur. Initial price for the repair wasn’t unreasonable. Asked them to top off the freon (as we all know «the Nanny State» is cool in July). They fried the AC clutch, they offered to repair it (very cool), but it wasn’t going to be done until the next day. Contacted the service manager and was told that they were working on it. I told them specifically not to rush, I just wanted the wife to be confident in the repair before returning to NC. Well they didn’t rush, because they lied to us and never touched the vehicle. Wife was pissed and I was 600 miles away. After it was returned, the check engine light was on. Told wife how to get the codes, and they were AC related. Told the rep just to pull the battery instead of trying to use the computer (resolved the issue). So I am giving them a «1» not because of the issue with the AC, but because they blatantly lied to us as opposed to just telling us that their service department was backed up. Now we have a case open with their customer relations and we want a DAMN apology
FOLLOW-​UP
After a discussion with Customer Service, and the location manager (Scott), the issue has been resolved. The whole exercise was to ensure that future customers had a good experience since people are inherently leary of the «stuff under the hood». Scott was emphatic that this was a training opportunity for the personel at this location. And the persons that were less than honest have been dealt with. My wife and I appreciate the efforts that they have followed to ensure that we were satisfied. I hope that after this incident and the renovations that the location is going through will allow for this location to excel.

This place is visibly neglected and shady on the outside, and based on my experience, this time looks are not deceiving. I walked in for a simple oil change & tire rotation. After gathering my information, they began to fast talk me, trying to sell me things, and even tried to charge me over $ 80 for a synthetic oil change (which I always took my car to Pep Boys in NY and all over Florida, never to have paid that much) — that is — until they realized I actually know a thing or to about cars, which they then backed off. On top of that, they took my car for a 15 minute «test» drive onto N. Florida without even letting me know. After sitting in the waiting room for 2 hours, every single person in there had been asked before someone left the parking lot with their vehicle. I drive a 400hp sports car, so you can say I was pissed to say the least. These people are finaglers and I am trusting my gut to not set foot back into that place to take care of one thing I work really hard and love a lot. One of the mechanics tried to help me on a deal with 2 new tires, but to say the least, I don’t even know if he was sweet talking me into believing it was a deal, or he was really trying to help me. Then a month later I went back into there for some bulbs, and it took the «manager» 30min to figure out what car I had (after telling him 5x’s he couldn’t seem to grasp), I almost walked out. No way are these guys putting their hands on my GTO again.

I love this store! If you need any widget or knick knack for your car, this is the Super Walmart of auto parts!
I needed some replacement light bulbs for my Jeep Wrangler, but I wanted the whiter ones. I was also shopping for some auxiliary lights. I found everything I needed and then some! I went back for a new battery and got it installed for free. I could spend HOURS browsing their showroom. It’s huge and it’s got a lot of stuff!
I’ve found the staff to be very knowledgable and friendly. As far as auto parts are concerned, this is as good as it gets!