Mastro Subaru of Tampa

Jennifer Stern helped us. She was very nice and informative. We knew what we wanted walking in there. It was a long but good day. Now we have our new car and really love it! Jennifer set up all of our follow up appointments too. She was great!

The service department at this location has the absolute worst customer service I have ever experienced.
I had my clutch replaced on my car back in February and within the first week I took it back twice because of high pitch noises coming from the engine when the clutch was not depressed. The first visit they blew me off and said they could not hear anything. The second visit a guy said that it is normal and I should give it time since its a new clutch. In May I stopped in for the 3^rd time after getting tired of the noises. I had Ray as my advisor and he totally blew me off. They took the car in and immediately after i sat down they called me back and said they can’t hear anything. I tried to duplicate the sound and Ray and a few other guys began laughing at me! I couldn’t believe it. They were literally laughing in my face thinking i was crazy just because they couldn’t hear anything. After fighting with them I finally got one guy to go on a ride with me and actually finally be the first person to take the time to actually hear me out. He finally was able to reproduce the sound and when he did there was still another older guy who worked there claiming I can’t drive stick, basically claiming I was the problem. The guy who helped me then told Ray and everybody else and now all the sudden everybody want to be nice to me. Ray was worst out of all the people working there, Blowing me off every single time and even laughing in my face multiple times until he was finally proven wrong. I thank the guy who took the time to actually help a customer instead of blowing them off. Turned out the guy who installed my clutch did it improperly and it was not my fault and was fixed free. Too bad I had to go months with a bad clutch and fight with them to get it resolved.
I advise anyone who needs Subaru service to just drive to reeves, Trust me they are much better with customers.

I bought a 2011 Honda Accord, which I found online, from Mastro Subaru. They honored the online price and were very professional in dealing with me. It was the best car-​buying experience I’ve ever had. They are honest and straight-​up. None of the dealer stereotypes from the past apply to them. I would gladly do business with them again and highly recommend them. My sales consultant was Brandon Bolden, a gentleman and a professional.

I ordered my 2016 3.6 at the end of December and was told that it would arrive at the end of February. Chris Young, my awesome sales person, kept me updated and the timeline was updated to Feb 17^th. The third week of January, he emailed me and let me know that it would be in early, Feb 3^rd. I was going to be out of town and let him know I could pick it up on the following Friday. We set an appointment for a 12:00 pm pickup and the car was sitting in the shaded pickup area when I pulled in. So cool to see it was ready and they respected my time. The car was exactly what I ordered. LD helped with the trade in and final price negotiations — no surprises and very fair. Finance was very simple and got me a rate a half point better than my pre-​approval. Chris did a great job with delivery, describing how to use the features and offering to schedule an appointment if I had any questions.
To describe the process in a few words — transparent, fair, attentive — Highly recommend. They also followed up several times to make sure there were no issues.

We had a great experience at Mastro Subaru! From immediate communication from the Internet specialist, Tim S, to our sales member, Metts, I couldn’t say enough about this team. Totally worth the drive up from Bradenton/​Sarasota to Tampa to find the vehicle we wanted. Great selection and they offered us different finance options to meet the needs of my family. Thank you again, I’m loving my new Crosstrek!

Couldn’t be more pleased with our experience at Mastro! I went there to purchase a used car and the dealership was both helpful and friendly. Lilly (our sales agent) was great from the start! The car was pristine and very well-​maintained so we decided to proceed with the purchase. My husband wasn’t with me and I had to take my son to baseball practice so Lilly got the ball rolling with the finance process while I left for the evening. She was in constant contact the next day getting items that were needed to finalize the process so that we wouldn’t have to sit and wait at the dealership. My husband and I both really appreciated this since we work full-​time and have 2 children and the last thing we want is to languish at a dealership for hours. I would highly recommend this dealership whether you’re looking for new or used. Every person we encountered from start to finish was absolutely fantastic! And we drove off the lot very happy with the deal we got on our car :)

I bought my first Subaru from Mastro in 2014, and when the time came to get another car, I knew that I would go back there again. Our salesperson, Chris Young, was really great to work with, personable and knowledgeable about the products. I highly recommend Mastro!

Visited the place. Inquired about crosstrek and impreza. We were greeted by a salesman on the lot (cant remember the exact name but a bit older for sure and looks to be very experienced). Showed us a couple of cars on the lot and we tried to look at the interior of the car however they were locked. Here’s the kicker… He didnt offer to open it up for us to take a look inside after seeing us wanting to check the interior. We find it a bit unusual compared to other dealers we have gone through who will be rushing to open it. Anyway, we just shrug off the situation and continued with the conversation about the trims we’re looking for which includes eyesight. They dont have it on that time which is fine. Then… Thats it. Never asked us to go inside to check other options, or offered other options… Very unusual taking to consideration that it was labor day weekend. I guess they may have reached their sales quota for the month maybe? that there’s not much to appetite to really get our business. I think it might be just one-​off situation to be able to say this dealer is bad however how many times one visits a car dealer vs a grocery store? Maybe after sometime when its time to change our rides again that we may reconsider coming back. 3 stars because the salesman was not pushy and aggressive which we like but there’s a fine line of not being aggressive to being no interest to get someones business.

Nice but Aggressive.
I said I wanted a white premium trim, they gave me a grey basic trim to test drive, and tried to push that one on me. When I was about to walk they «found» two white premium trims on the lot. Which I had seen coming in.
I had emailed back and forth with them but not really gotten anywhere before coming in.
George and Alex were both very nice, but once they got my number I Heard from them a few times.
I honestly liked the people there but they couldn’t match a price I got elsewhere.

I have bought 3 cars from Mastro Subaru and it has always been a great experience. They always listen and have excellent customer service. There sales team and service team are the best! I feel like the are always looking out for my best interest. They are always honest and fair. They make buying a car a wonderful experience!

Horrible customer service. Replied to a listing online for a specific vehicle they had on the lot. After a few emails with the exact same comments and questions I realized all they were doing were sending me spam and ads and not actually responding to my questions. The Internet sales manager is apparently too inept to respond in person. Good to know there is more than one Subaru dealership out there

So I bought my first Subaru today and I LOVE it. The staff from the Sales Person to the Service Manager were amazingly awesome. It was the most laid back, no pressure car buying experience I’ve ever had. I was allowed to take my time… look around. pull up comparisons on my phone, ask questions– all without feeling rushed. The staff was professional, honest and straightforward. I got a great deal on my new car and a fair price for my trade in. The finance part went smoothly and best of all quickly. I would recommend this dealership to anyone looking for a Subaru or a used car.

I bought a 2015 Subaru WRX from here yesterday. This was my 4^th car that I’ve purchased and I have to say that this was overall the BEST car buying experience I have ever had.
My sales consultant was Brandon and the sales manager was LD. These two are just awesome. You’re not dealing with people who just want to put you in a car and send you on your way; these are subaru fanatics that genuinely love cars and want to make sure you’re happy and comfortable with your decision to buy a Subaru and make the deal with them. My negotiation process took all but two minutes. I never once felt pressured or uncomfortable with anything. They didnt try to play games with numbers — it was a simple transaction all around. They are really transparent in their pricing and how they do business overall.
This was my first Subaru. We just moved to Tampa and checked out a few other dealership before coming to Mastro Subaru of Tampa and these guys have won my business for a long time to come. As long as I’m living in Tampa I wont be getting a car from anyone else.
If you’re in the market for a subaru by all means check out other dealerships before you come here, because when you do get here it’ll be a breath of fresh air.
Brandon was amazing as our sales consultant and super knowledgeable and just an all around swell guy. LD was super cool as the sales manager and equally as knowledgeable. Easiest 5 star review I’ve done so far.

I bought a car here on December 1. My first new car. I was really impressed with how easy the process was, the lack of high pressure sales tactics and the level of customer service. For example, Chris young my sales person make sure that I understood everything about the car before I left. The sales manager told me that since the car wasn’t properly detailed for me (lateness of the hour, business long since closed by the time I left, no detailers on the property) that if I brought the vehicle back they would detail it and gas it up for me. It was a very kind offer because honestly the car looked great to me. I feel that I got a good deal. I feel very strongly about the quality of the product I purchased and this business and what they stand for and I will absolutely be back when I am in the market again for a car.

My husband and I visited Mastro on Black Friday. We were greeted by Chris Young who would become our salesman. He was friendly and not the typical high pressured salesperson you find at other car dealerships. He took the time to find out what features we wanted prior to even showing us a car. When we decided to buy, we met L.D. Mendez, the sales manager and he was great. We went in with a pre-​approval from a local bank but L.D. actually beat our pre-​approval rate by 2% and he also was able to provide us with a deal that included everything we wanted. We didn’t have to to do the «back & forth» dance with him to get what we wanted. While we waited for our SUV to be detailed, we were presented with the option to pick from a list of charities that Mastro would donate $ 250 to in our name. Amazing! At the end of our deal before we left, Steve, the finance director, brought us several unmarked envelopes to choose from and when we opened the one we picked, we won $ 500 in cash. We have purchased many vehicles and without a doubt this was the easiest experience we have ever had. I would highly recommend Mastro Subaru to everyone I know. P. S. — Did I mention that as part of your vehicle purchase, you get FREE oil changes for life. No plan to sign up for, it’s just what they do.

When I moved to Tampa from Lakeland, I was so excited to bring my 2013 WRX for service after hearing only good things about Mastro, but when I came in for my scheduled appointment they told me I had to pay for a rental while they look at my car or wait a week for a loaner. I’ve never been to a dealership where I’ve had to «make a separate» appointment for a loaner car. If so, why was I not informed prior to the appointment? Waste of time, I’ll just have to drive all the way to Canon in Lakeland because my repair can’t wait.

UPDATE:****
I received a call from one of the owners letting me know that they were sorry for my
experience and told me that the car mentioned below couldn’t be sold because it had additional roof damage. He even said that they would be willing to do whatever they could get me into another car, but the one I wanted just couldn’t be sold and another exactly like it wasn’t available.
I looked at their inventory today and here is the same car. Listed back at full sticker or they did find another exact car by some miracle.
The car is listed back on their site at full sticker price…4 days later. So, the true motive for canceling my lease agreement was for profit, not out of concern for my satisfaction as a customer. Maybe I was out of line for asking for compensation for delivery a damaged car?! OR maybe Mastro Subaru was out of line for wasting hours of my time, running my credit, trying to put me in a damaged car, canceling the agreement, and then telling me they couldn’t sell the car or find one similar only to sell the same car on their lot 4 days later at full price.
Wanted to love my Subaru, but this dealer made me think twice. Thanks Mastro!
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It started off good, but ended with nothing.
I spent 4.5 hours on Monday negotiating a deal for a lease on a 2014 Legacy Sport. When the night was over, the only thing left was for them to bring the car from their sister store in Orlando.
Went today to pick the car up and there was noticeable damage to the roof of the car. They offered to first try to «pop it» out and buff it… if that didn’t work they said they would send it to the body shop.
The sales manager, Ronnie, joked and said it was just a lease so it was no big deal. I said I am still paying money for it, so it is a ‘big deal’. What if I want to purchase the car after my lease — it has already been damaged. He said at least I was upfront about the damage. Really? So, are you not usually upfront when a customer’s new car is damaged?!
I let his remark go and proceeded to the finance department. I asked if there were any compensations that could be offered since the car was damaged. Stephen (finance officer) called Ronnie back in. Ronnie asked what I thought was fair. Roof crossbars. He said he couldn’t do that because they were too expensive and he already wasn’t making much on the car. He then added because I was a Truecar certificate holder he had to pay them $ 200, which prevented him from giving me any more discounts. So, you are saying you are making me pay for your relationship with Truecar?! He offered $ 100 towards any accessory, which covered nothing really.
I ended up telling Stephen I wasn’t comfortable signing for the car until it came back from the shop and I was able to see the finished work. Stephen agreed.
I then decided that it would be best if they were able to just find a car without damage and I would sign for that one. Stephen said they would look to see what could be done. 15 minutes later Stephen calls back and said they were not able to find a comparable vehicle and in the interest of Mastro’s business they were opting to cancel the agreement. They said that way I am not upset and they don’t lose anymore money on the deal. Well, they were half right.
My assumption is they are going to send the car to the shop and then sell it to someone else a full sticker price.
If you’re that guy/​gal the VIN # is 4S3BMBJ68E3007974, Satin White Pearl, 2.5i sport with navigation. Ask for discount because you know the car was damaged in transit. :)
On another note my sales guy William was great to work with!

Quick Summary: Very friendly staff! They all worked with me through a very challenging purchase conditions. Didn’t get a pressured feeling to purchase, and worked with me every step of the way! Love the free oil changes for life!
It has been a very busy few weeks in Tampa. I’ll spare you the details of the conditions around my purchase, but for context it was complex involving out of state co-​applicants, with no established residency in FL and a car that would ultimately end up in VA.
Despite all of this weirdness, they were very friendly and worked with me every step of the way, being very patient with the paper work. And since I was without a car to get to the dealership they even helped with that.
Overall a great and friendly staff!

I wanted to buy a car from Mastro, really. But when I got a lower price from another Subaru dealer, Mastro would not match it, or beat it. Which is the EXACT OPPOSITE OF WHAT THEIR AD SAYS:
LET ME TELL YOU WHAT THEIR AD SAYS (from their website):
«We work with you to find the right vehicle and we will beat any legitimate price quote on a new Subaru. It’s that simple.»
Mastro = liars.

Initial experience was really good with one salesman. However I had to deal with the internet sales manager, and couldn’t seem to gain traction with him to get financing even though I had been approved for a vehicle loan through capital one and my credit union. Had to go through them, but vehicle was sold literally a day before I had all the «required paperwork» to get out of my other lease. Left a bad taste in my mouth and prob won’t go back to the dealership for anything in the future.