Dillard’s Department Store

WARNING: The parking for this place is mediocre at best. Upon arrival, I did not find the parking to be very convenient, as the parking garage nearby was completely packed, and I had to cruise around for a good three minutes or so just to find a parking space that was actually pretty far away from the main back entrance.
I noticed that many people of all sorts were inside shopping around, but also that this was a store that clearly catered to wealthier customers. As a result, I rated the priciness store as 3 out of 4 so be prepared to bring at least a few hundred dollars with you if you are serious about buying anything here. While it is not a Gucci or Louis Vuitton-​tier store, a lot of items are priced well over the $ 100 range.
Me and my group of several friends were a rather noticeable group, so not one but two sales associates immediately came to us offering assistance.
This is always a plus and is a sure sign of a well-​run business. In fact, it is one of the only signs to go by when critiquing a store on just a single visit.
The catchy, upbeat music they were playing provided a relaxing mood for its customers which I thought was good. When I asked an employee if they had any sales for True Religion jeans, I was told no, but a sale for that brand does appear from time to time. The employees were all very friendly looking and smiled a lot, except for one angry looking man who appeared to have been the manager.
Sadly, I went from aisle to aisle in the men’s clothing section, and found out that there were very few discounts going on in the more expensive brands such as Hugo Boss, Ralph Lauren, etc. I asked an employee once again, if they had discounts in the women’s section as well to see if this non-​sale policy extended mostly to just the men’s and they said yes (that there were more discounts for women vs men).
I will sum up this 2 hour trip with a review with the pros and cons of this store.
Pros: helpful, friendly staff. A couple employees seemed very knowledgable in particular about men and women’s shoes. If you are looking for a relaxed, no frills shopping experience, then I would recommend Dillard’s at the International Mall. Certain products like perfumes and cologne had good product placement and explanations located on signs next to them. Decent selection of music.
Cons: Bad parking and a little sloppy display of merchandise in one corner of the store. Very little discounts on all products in general, and there are better places with much better prices for the same exact product. If you’re bargain hunting, then stay away from this place.

Wow, I am surprised at the reviews. I like shopping at Dillards and unfortunately we do not have Dillards in Michigan so I jump at the chance to visit Dillards. I shop primarily the women’s section and this Dillards has to be one of the best I have ever shopped. Full sections of Eileen Fisher, Michael Kors, Vince Camuto including Two by Vince, and my favorite brand for turtleneck tops Investments. The sales are fantastic and, at least during my visit, the sales team was very helpful. Also, items were organized with enough space for meandering aisles.

Very aggressive sales people in the Lily Department. Fighting over who is going to ring up the blouse. Really?

I used to love shopping at Dillard’s, but this department store has turned into a chaotic mess. It’s annoying to shop here because the clothing racks are so unorganized and the sections are not clearly marked. I no longer attempt to bring my husband shopping here because he loses patience before we can find what we are looking for. Good luck if you need assistance from the sales clerks. Most of the departments at Dillard’s are understaffed so the employees are usually too busy to help. It’s a shame Dillard’s has gone downhill because they carry a lot of my favorite brands.
TIP: Check your receipt!!! Many of the items at Dillard’s only have a 3-​day return policy. Because of their return policy I won’t purchase anything from Dillard’s website.

The next time you visit the women’s shoes section at Dillard’s International Mall, take a look at the carpeting. It’s been that way for about 10 years now: the filthiest, nastiest sales floor I’ve ever seen. I wouldn’t allow my wife or my mother to shop there. Dillard’s in general has become something like Marshall’s – just not as clean, and much more expensive.

Decent Selections of Clothing that I like, but will not be shopping here again. Terrible return policy that they have actually made worse recently. They don’t back their products at all, and aren’t willing to work with you at all. Make sure to keep your receipt as they no longer are allowed to look them up with a credit/​debit card. I also purchased a pair of sunglasses that the tint started chipping off and only had them 2 months and they refused to do anything about it, didn’t seem to care at all. I will shop at Nordstrom from now on, they have a good selection and amazing customer service at Nordstrom.

I am torn on this review because while I love their selection, their staff is hit or miss and I’m not a fan of their return policy. I was walking around the store and was looking for dresses. I walked through many of the sections and as soon as some of the staff already heard I had a fitting room and someone was helping me, they were less than helpful. Not every staff member I encountered was like this… there were 2 that were still nice, but probably 4 that wanted nothing to do with me. That’s when I realized that they must work on commission, so I asked and sure enough, they do.
Return policy is only 30 days, even if you give a gift.
5 star review for clothing
3 star review for staff

Deceptive sales practices. Arrogant, snobby and ill-​informed «sales» staff who act like they are doing YOU a favor to help you. Over-​priced products that can be bought at Macy’s or on-​line for much less. Done with this retailer.

I bought a belt here. They have stuff. Its a department store.
Woooooo!

Dillards was always my go to when I was heavier, because they always had a great selection in clothing. What I never knew was what they carried in bras!
I am HAPPy to report that they carry La Mysterie! this brand is fantastic for us larger than DD cup girls. They are comfortable, supportive and yes, while expensive, they’re not going to break the bank.
The girls who work the registers are friendly, but not overbearing.

Hello my name is Christina and I am addicted to buying dresses from Dillard’s.
I adore the dress selection at the Dillard’s at International Mall. Honestly, the dresses they display here are better than any other Dillard’s I have seen. I have almost never walked out of this store without a new dress!
They have a huge selection that ranges from BCBG to Lilly Pulitzer. You can find sun dresses, party dresses, work dresses, you name it. Every time my mom and sister are in town I drag them to this Dillard’s to buy clothes.
The sales people are quite friendly and once they notice you carrying items they will whisk it away to a fitting room.
I have been to many (and I mean many) Dillard’s in my lifetime, and yet I have never found one that I have enjoyed as much as this one.

I usually don’t shop at Dillard’s, but I decided to give it a try when I was at International one day. I went to the make-​up section and the Clinique lady was extremely rude and unaccommodating. Will be sticking to Nordstrom’s — much better customer service and nicer people there.

One of the reasons that I love Dillard’s is the quality. Every time I walk into one of their stores the layout comfortable to read, the apparel quality is long lasting. I have my brands that I love, Antonio Melani, Calvin Klein and Brahmin. I always feel attended to and have never come across a salesperson that wasn’t just «about the sale,» they make it persnoal with evey transaction.
Dillard’s has clothing that aspires to be on point for current trends for every budget. Since I am a card holder for the store they understand that people that hold those cards should be rewarded for their repeat business and once every few months send and email to those for a preview sale at 40% off before the rest of the community. They understand that the majority of repeat business is what keeps them alive and pumping and the payoff is getting sale items before the rest. This is something I take advantage of every opportunity given and for that I applaud them.

Ya know, as department stores go, this one is pretty huge… I hadn’t realized just how big it was until I popped in there with a shopping companion before we did lunch. I shopped at their old store in Westshore on occasion, but had not ventured into this one ever before.
This store is pretty huge. I have to admit that, in the past, I always thought of this chain as ‘dullard’s’ — ie: pretty average… this store changes that perception for me. I’ll need to go back again soon and do a little shopping for myself.

This just might be the place I buy my shoes from now on in place of my long-​standing relationship with Nordstrom’s…Their selection was beyond what Nordie’s had, and a pair even had an additional discount! SCORE! The sales rep, Chad was EXTREMELY helpful with my finicky shoe-​shopping habits and even poke extra holes in the ankle straps to acommodate my petite ankles. LOL.
Oh and their other sales were great too — must be a hit or miss with this place. I’m extremely new to the Dillard’s scene but pretty impressed, thus far!

Without a doubt, the finest Dillard’s department store on the planet.
And FYI: THIS STORE IS NO LONGER AT WESTSHORE MALL. IT IS NOW, AND HAS BEEN FOR SOME TIME, AT INTERNATIONAL MALL.
I love them. Waaay mo betta than Macy’s. The selection surpasses Macy’s, the staff are far more welcoming than Macy’s, ESPECIALLY THE INTERNATIONAL MALL LOCATION, and the atmosphere is elegant without being stuffy. (For the sake of convenience, I usually shop at Tyrone Mall and I am sad to say, the vibe just ain’t the same…)
It’s not Neiman Marcus. It’s not Target. It’s just great labels we can all afford in an elegant location.
When I shop, I love to feel doted on and catered to. Why else shop?!
Each trip here is worth the ride and the money. Bravo, Dillard’s!