Challenger Pools

Michael came out and we spoke, and he presented drawings on the spot. But after that, never received any quote in writing via email as requested. It has been two weeks, and that is a «red flag» IMO, and I will not consider them for his project. Given the companies history, which in the state of Florida is not good, I should not be surprised.

Since my previous review I have had to turn on my irrigation system and found out that two water supply lines were cut. When I say cut I do not mean accidentally hit while digging. There was a conscious decision to cut these lines.
There were lines that were possibly in the way where the pool was to be placed. I was never told that the irrigation lines we cut knowingly and required me to reroute them so I was able to water my other side of the yard. I was told that this is in the contract if lines are hit Challenger is not responsible. I agree with this statement for my invisible fence wire was hit and I paid to have it fixed because they are not responsible. My complaint is that this cut was not by accident and done without capping the supply lines for my irrigation system thus making a water hole outside my cage over the pool.
I contacted Challenger and was told they didn’t have a copy of he contract so I can see the above statement in writing. So that leaves my uneasy. They did however send out John to look at it and he was as helpful as he could be. I also had the pleasure of talking to Mario whom I was told was the site supervisor whom I have never met nor had my wife.
I was a little overbearing and PO’d and the response I received from him was yeah yeah yeah, very unprofessional in my opinion. What ever happened to the customer is right? I was never explained why the lines were cut knowingly and why I was not told. I was just told they were in the way. Which to means there is a possibility they are in the way so we will knowingly cut them and not tell you and also leave the supply water line open to create a water hole in you yard.
If told I would have rerouted them before the pavers went down so I would not have dig around the pool to connect the lines to water the other side of my lawn. This is important because the HOA is threatening to fine me until I get green grass again which I had prior to a shovel being put in the ground.
Moral of the story take time off work and watch every move and make sure you read your contract with a fine tooth comb.
The worse part of this is not the individuals who did the work, they were all sub contractors and did a great job, I was looking for some sort of support from the company that hired them to tell me why this was done. Sad sad day in Florida again and wonder why good help is hard to find even when I pay cash
My review is for the final product not this huge headache in which I am doing dealing with.

I contacted Challenger Pools back in November of 2014 and instantly realized that Steven was representing the company I wanted to work with. Steven worked hard and tirelessly on designing the perfect pool, deck and enclosure with me and has been working just as hard throughout the entire process. We received our permit from the county to begin construction late January 2015 and broke ground February 13. The project was completed about a week ago (April 20^th) and i could not be happier with my decision. I should acknowledge that our project was fairly large in everything. The pool itself is over 650 square feet (37×25) and our deck and enclosure total 2,100 square feet. We chose the best of everything from pool lights to a full automation system (completely controlled anywhere in the world) to travertine pavers and I must say my project was definitely not easy. We had to fight a swampy preserve behind my house by building a retaining wall all while working with my awkward property shape angled like a side way triangle. I felt informed throughout the entire project and every crew member that came through was pleasant and professional. (That is with the exception of the paver crew but they will get there own review since they do not represent the quality nor customer service I experienced with challenger.) I would not only recommend Challenger but I have given permission to Steven to give my personal number to anyone needing verification about my experience. I have also given him the permission to bring any client to my house to see the workmanship in person. Truly the best decision we could have made. Personal thanks to our project manager BJ for going the extra mile on everything.

Challenger Pools does fantastic work. I’ve seen it on-​site. Great pictures by the way. Keep it up.