AT&T

I’ve already voiced my opinions on this experience with AT&T, but I came here yesterday on account of my phone being dead and trying to see what kind of replacement options I had and I was very disappointed with how the AT&T rep James acted.
James was there to help me but his help was incredibly limited. You could tell from his demeanor that he simply didn’t care about my issue and seemed bothered that I had stopped in as soon as they opened.
Instead of offering me real solutions, James told me to drive for THREE hours to the Apple Store to get a new phone. Are you kidding me? And then to make matters worse, when one of my coworkers was trying to work things out so I could add a phone to my account with our business account, he was told directly by AT&T corporate customer service that James would need to speak with them to discuss the account.
James refused. When he got on the phone with my coworker he was rude and basically just said there was nothing he could do.
I never got angry with James at any point in our encounter but instead expressed that I was very distressed because my phone wasn’t working. James didn’t care. James didn’t want me around. James was rude and unhelpful.
I would NEVER come back to this store and would love to speak to (and plan to speak to) a manager about the horrid service I experienced. This store needs to work on creating a good customer experience. I’ve been with AT&T for five years and thus expect to be treated like a good, courteous customer and not some piece of trash on the side of the road.

This store is the best in Tallahassee. After previously going to N Monroe, this place was a breeze. I was in and out with my husbands new phone in under 15 mins. The staff greeted me upon my entering and was helped right away. I will never go to another location.

This place sucks. The manager Kevin does not care. He is rude in a passive, I don’t care kind of way. When I bought my first iPhone, it took forever. When I went back to transfer some pics to anther phone it took them over 4 hours and they still could not do it. They sent me to the N. Monroe store. There is more, but I am finished with those idiots.

I wish everyone would move over to Verizon then I could go back to a dependable company. I am in this store and all others in town wayyyy to much. So I’ve been getting calls and text every hour on the hour through the holidays. One afternoon I’m at shock from the amount of peace and quiet I am getting. I look down at my iphone «NO SIM CARD» WTF?
I check YouTube. There are some quick fixes but the people that leave comments are saying walk it into the store. I come in and tell the guy my problem. He takes me phone does something and I’m out the door. Well the problem pops up again and I’m on Ocala by then. So I go into that store where the this kind woman changes my Sim Card and reactivates it (takes 30 minutes). She tells me this is the standard fix for this issue.
So I wish I had the name of the person that «helped» me — stupid douch! But it all the store is just decent with service. In prior times, I had been held for long discussions about a product just for them to go back and tell me they don’t have it. Once I had technical issues with my Blackberry and tech actually told me to «DRIVE» down to Orlando where they could help me.
I should have stayed with Verizon — I’m only here for the rollover minutes.

So my only run-​ins with the staff at the Governor’s Square AT&T store have both occurred in the past two weeks, both dealing with the new iPhone release.
As anybody who tried to pre-​order an iPhone 4 online knows, it was damned near impossible to get through and thus if you wanted one on launch day you needed to venture out into the meat-​space and get into a brick-​and-​mortar store and pre-​order one.
On pre-​order day the staff was quick and organized — even better so on iPhone launch day. While I don’t anticipate going back into this store any time soon as I’m perfectly happy with my phone, I’d recommend anybody else who needs AT&T service stop in here. Only gripe is that they need more parking for big event days!