Advanced Chimney Service

After reading some of the negative reviews about ACS I wanted to give my review on a positive side. My name is Chris Hatton and I have referred Derrick aka ACS to friends and acquaintances for well over 10 years! Derrick does a great job with his business. He is always willing to help and will tell you straight out if he isn’t comfortable with a situation due to safety issues. Sometimes people just don’t want to hear the facts when it comes to having to upgrade for safety reasons. Gotta Love It! Give ACS a call for your chimney and fireplace service needs. It’s a step in the right direction.

Quick, thorough and cost effective.
Derek has done my chimney several times over the last 10 years. He is prompt, super friendly and does a great job. The interior of my woodstove and exterior area were very clean after he finished. Highly recommended.

Not sure what everyone else is talking about here, I have used Advanced Chimney for over 8 years, and not just for my home, but also for over 75 properties that I have managed between Homewood, to Kings Beach, and now mainly in Truckee.
They have been a spot on service, at a very affordable price. I have referred them to many others that have had the same experience as I have had.
Always friendly, always diligent, always on time.
They have taken on some properties that most companies will not due to steep roof lines, etc.
I wouldn’t think of using anyone else.

Can’t write fully on their service as they didn’t end up servicing our chimney…
Took multiple days to get the first email response which they said they could do it for $ 155 (Most other places are around $ 125). I responded asking if they were CSIA certified and licensed. It took another couple of days for them to respond with «im sorry, but we do not serve that area.» Their original email did not say this would be a problem and their website clearly states that they do serve our area. We are not in the boonies. My guess is that was their response because they are not qualified. Beware. We will be going with Firewise who is very responsive and qualified.

Initial conversation was good. But then he didn’t come in the one-​week window he said he would. Called again, and he clearly promised another window, never came. Called again (I know, I know, fool me twice), and he got upset with me because I was being impatient and «the house is in the boonies.» The house isn’t even that far off the beaten track, but regardless, don’t promise something you can’t deliver. We had renters using the place with an unsafe door.
The install went ok (new gasket on a wood stove door), but the price was pretty high (more on that in a moment).
Six months later the gasket came loose again. Falling into the wood stove. I called Advanced back, got what I think is his wife (who helps with the business?), and she said he’d call me back. Never called. Enough. What an original waste of money and time, and I asn’t going to give up any more of the latter.
I called Alpine Chimney in Truckee, and they had a service guy at my place within three days, let themselves in, did the work, no problem, in the window they promised, and even called me when they were done. And they did it for about half the price that Advanced originally did it (or didn’t do it) in.

When I called to ask questions about my service, the first thing the lady who answered said was, «I have a sick kid.» I asked about some things I had asked the sweep to check on and she said he probably promised something he shouldn’t have. When I asked if she could talk to him and see if she could find out more she said she would call back or «whatever.» I never heard back. Derek the Chimney Sweep, just emailed me the invoice. I replied and told him how disappointed I was that I had not gotten any feedback and gave him a chance to respond. He never wrote back. All I wanted was a simple, «I am sorry we didn’t get back to you. What are your questions.» and I would not be writing this review.