Sound Refrigeration & Appliance Service

I am very disappointed with this company, they outright lied to me, a guy name Tony stopped by and looked at my exterior AC, he told me I needed a Capacitor, I waited 3 days for him to respond, finally being an electrician myself, I looked at the model and make and ordered it on Amazon, I left him many messages letting him know that I ordered a Capacitor on line, finally after 2 weeks he answered his phone and told me he would be over to fix it, he came over and installed the Capacitor and then he told me the Compressor was bad and that he felt bad and would order one from the warehouse and that he could save me some money if I gave the guy at the warehouse my Credit Card, so I felt that this was okay and called the warehouse up and told them that my name was Bob and Tony at Sound Refrigeration told me to give my credit card for a Compressor which cost almost $ 700. Finally Tony told me that he will be over to my house that night with the Compressor and that he would need $ 600 cash after he fixed it because he didn’t have a way of running a credit card, so after he fixed it I drove him to my bank and withdrew $ 600 and gave it to him. The AC only worked for 1 day and went out again, he said he would come back out and I waited 2 weeks before he came back, he had told me that he was going camping and he would repair the AC when he got back, Tony came back, he told me that the freon needed to be charged since it leaked out from his bad soldering job, he pumped out all the freon into the Atmosphere and I knew right away that this was illegal to do, he then told me that he will return to put more freon in the AC and told me to let his pump run for 30 – 40 minutes and he would be back by then, after returning he put more freon in and told me that it was fixed and to this day my AC still doesn’t work and he still hasn’t fixed it or will return my calls! I ended up calling and talking to this lady which ended up being his mother about this issue I had with this Tony character and she told me that I better not call them any more and to leave them alone. Lucky for me, I kept all the text messages between Tony and I which clearly states he will repair my AC and my upsetting messages trying to get him to live up to his word and fix my AC like he promised, and you can believe I will paste this dishonest Tony guy and his company and how they stole my hard earned money from me all over the web!
I will never trust this company or will not recommend this company to anyone, as far as I’m concerned, they are criminals in my book!!! They Stole My Money!!!

We have a stack-​able washer and dryer and from the get go it has never had the right temperature water. We thought maybe the hoses are not connected the right way, we even had our building manager look at and he assured us, NO that was not the case. Perhaps the «sensor» was wrong in the machine.
So I may washed a clothes pin and it may have gone missing. And because of that the spin cycle produced a dreadful screeching noise. That combined with the temperature issue, I sought out a repair service.
I called about 4 – 5 places. They all charged a visit fee and a per hour fee. And all couldn’t get out to me in at least a week. Then I found Sound Refrigeration & Appliance!!!
They could come out SAME DAY and only had a small reasonable visit fee. Herb was very nice gave me an EXACT time he would be there (no 2 hour window business). He found the missing clothes pin which caused damage. He told us how much the replacement part would be (again very reasonable price). Made a follow up visit with the part. Switched the hoses and corrected the temperature issue. Was SO SO nice and explained that we actually do have a very good unit.
I would definitely use them again!!1

We called and they offered to come to our house at 10pm. We asked them to come the next day. Repair technician Tony was polite courteous and efficient at repairing our refrigerator. Work came with a year guarantee. They come all hours of the night or day for the same price. Extremely satisfied with the service!

I chose this business because they were rated with 5 stars in the yellow pages. However, my experience with them is not even one star worth. Scheduling the appointment already left me with a bad impression as the person answering the phone was curt. Nevertheless, despite having made an appointment, nobody came or called around the scheduled time. I called their office about 1.5 hours later to inquire when I can expect the technician, and after having to repeat all the info again about (what kind of service was needed, the model of my appliance, my address, etc.) I was told they’d contact the technician to get in touch with me. Well, I called them again about another hour later to be told the same again. Then the office called me about 15 min later to tell me that I needed to call him (either Bob or Tony), which I tried, having to leave a voice mail. Needless to say, nobody ever called me back and my refrigerator never got fixed.

By far one of the WORST service experiences I have EVER had the displeasure of loathing! I had an appointment to fix a simple broken lock prong on my washing machine. The appointment was set for a Tuesday morning. Well Tuesday came and went and no one showed up or so much as called. Wednesday morning the service guy called me and said he was sick and would not be coming out that day either. Wednesday evening around 5:30pm he showed up at my door unannounced and unexpectedly and fixed half the problem, stated he didn’t have all the right parts, and would be back later to fix the rest of it. Thursday morning I get a phone call from the guy stating he’d be there later that morning. He showed up and «fixed» the washing machine lock so well that the washer would not even open, and he clearly did not check his work, but he was quick enough to take my money and split. Within 5 minutes, I realized the issue, and called the service guy back and he stated that «maybe I wasn’t doing it right» and once I explained that no, in fact, I wasn’t doing «something wrong» he stated nonchalantly that he’d be back sometime later that day to fix it. At 4:30 that evening I called him to see when he was going to arrive and he was incredibly rude and hung up on me twice during the conversation. The guy finally showed up at 6:30 and was very curt with me as he FINALLY fixed the washing machine. I’m sorry but 4 days to fix a lock is pretty poor business. What to have ZERO business ethic Sound Refrigeration!!! Save your money and your sanity and do NOT use these guys.
Oh, on top of that, when I called the office to see if I could get them to get him here sooner, the lady was incredibly rude as well and told me there was nothing she could do for me. How are these guys in business?!