Park 52 Property Management

Dealing with this company has been one of the worst experiences of my life. If you are thinking of working with them I’m begging you not to. I have lived in one of their properties for a little over a year now and in my lease agreement it says after the year lease is over it becomes a month to month deal. I figured that’s cool if I want to move out I can give my 20 day notice sign the papers get my stuff and leave. Well that would be nice if they actually ever respond to your calls or are ever at the office. I told them at the beginning of the month I was going to be moving out and that my room mate was planning on staying. They make sure to make it a point that room mates must apply separately and qualify separately so they don’t have to deal with any drama I get it. They finally after 3 weeks of me calling them and leaving voicemails i finally talk to the owner kerry who then tells me that they are bending over backwards to let me off this lease and that they are very short handed and that I am causing a lot of extra work for her. So in other words if you want to be considered an inconvenience and cause I lot of extra work for someone who you are giving your money to every month sign a lease with them if not save your time and go somewhere else.

I did an application for Park 52 and was told there was no reason I wouldn’t get approved. I have good rental history, good credit, and have never been in trouble with court ever. i didn’t get approved for whatever reason. That is fine with me. But to apply I had to pay $ 40 for the application fee and $ 340 for half deposit. I was told that if denied I get my deposit back. Now I am out $ 340 that I need so I can apply for other homes. This place seems like a scam.

This place is horrible. I moved out of one of their properties over a year ago because of a deployment. While I was deployed they sent me a check for the remainder of my deposit and pet deposit that wasn’t used after I moved out. I wasn’t able to do the move out cleaning because my deployment was short notice but was told not to worry because the people they used were pretty cheap. This morning I get a call from a collection agency saying that i owe for move out charges. After talking to the person in charge of the property at Park 52, I was told that «unfortunately after we refunded your deposit, further chargers came up» WTF?! How’s that my fault?! I wish I could give less than one star rating.

***DO NOT RENT HERE***We are extremely patient people. My husband and I lived there for three years. The apartment itself was very nice and newly remodeled. We kept it very clean at all times. We tried a few times to get maintenance done by the company and gave up and just did any repairs ourselves which came out of our pockets. (Cassandrea, the onsite landlady or whatever purpose she serves, never answers her phone EVER). After 3 years living there, and my husband out of the military, we decided to move back to our home town. We cleaned VERY THOROUGHLY. Staying up til early morning hours three nights in a row, cleaning every corner of the small apartment. MY HUSBAND AND I EVEN BOUGHT NEW PAINT AND REPAINTED ALL THE WALLS AND REPAIRED ANY NAIL HOLES! I worked for a professional cleaning biz so I knew very well what I was doing. For an apartment complex that can’t even provide screens on the windows or washer/​dryers in the apartment, I think they could handle things a little better. (there are a couple on site washers and dryers that were always either broken or had rotten mildew clothes from other tenants. And if you don’t get your clothes out of them IMMEDIATELY, the next tenant is happy to throw them out for you onto the dirty table in there), We moved out pretty much knowing we wouldn’t get our 1200 dollar deposit back, but we figured hey. We know they are picky Nazis, at least if they need any more money they can just keep our deposit. NOPE NOT ENOUGH FOR THEM!!! Now they’re telling us we owe almost 800 dollars… for cleaning. that includes 50 bucks in repairs and 150 for hauling…(wtf???) And lots more. All I am saying is DO NOT RENT HERE!!! Well unless of course you love losing money especially if you are already struggling from moving and trying to find new jobs. Don’t even get me started on the parking or the every weekend orgy below us. I don’t even like giving ONE star to this place. Park 52 can KMA.

Our relatively new development is managed by Park 52. We inherited them from the builder as the management company for our small development. I have called Park 52 FIVE times requesting an accounting of just what funds they have collected from the homeowners. i also wanted to know how many of the 18 homeowners are current on their payment of dues. Each time I call they say they will email me the financial accounting I am requesting. They never have sent it to me. I think by law they must send the residents an accounting statement one time a year. I will have lived here for almost two years in two months. I don’t even know if this company is legitimate. There is absolutely nothing for them to manage aside from collecting dues from the residents and paying themselves for sending the bills to the residents. There is no common area to be maintained. The city takes care of sidewalks and street lights. I have no idea how much they charge for their minimal services. I will be reporting them to the BBB if I don’t receive the financial statement.

We moved from Kansas to Fort Lewis. The home we got was great. Mind you we have a military clause in our rental agreement. We had been in contact with them since the beginning of April 2015 to let them know we would be getting orders soon. So they send us a notice to vacate letter. I scanned it and emailed to them on June 16^th letting them know we would be out my July 31^th. We never got a response from them, we called and called plus emailed letting them know we had orders and we would officially be out by August 8^th. We called the front desk who told us the manager was out and all we could do was leave a voice mail. I asked if we could speak to anyone else and we were told no. So I went ahead and emailed them a copy of the orders. They then emailed back on August 4^th saying they never received any of our emails or calls. They then emailed us telling us what we needed to do to vacate and we would be charged 500.00 to break the lease. We then emailed and called asking if we needed to resend the orders. They have yet to respond and it is now October. They sent us a bill saying we owe for a full months rent, mind you I don’t mind paying a pro rated amount for the 8 days we were there. Then 500 for breaking the lease (even though we have orders) plus 135 for hualing, 117 for utilities (all of the utilities were in our name), 150 for yard work (the grass was dead due to the drought) 125 for repairs, 60 to shampoo a 4×4 room and 75 to clean the rest of the house. With them saying we owe them 2300 minus our 800 deposit. I have pictures of the home before we moved in the home and after we moved out. We have continued to call and email with no response from them. This is absolutely ridiculous.

After reading all the bad reviews about this place we’re so happy we didn’t get stuck dealing with them for the next year! If you try to rent from this place make sure your credit score at least 700! First, when we went to see a house the person who was supposed to show us the house couldn’t find the key so we had to waste 2 hours over there until she did. After a whole week of waiting on an answer to our application they told us we didn’t get approved. Why? They deny you if you don’t have excellent credit score. Even if you make more than 4x and everything else checks out. No one calls you for an update or an answer unless you call them first. Pretty sure we’re not trying to BUY a house! Now we’re stuck waiting on our $ 300 deposit they took with our application. What a waste of time and money!

First response from Park 52 via BBB looks like they’re pulling the same stops they have for many years now. They’re on it when it comes to responding to complaints– unfortunately they focus more on writing and submitting the docs that help them keep their rating on BBB. Well Park 52 — can’t hide from Unilocal.Real reviews, real people read about your shenanigans here. Good luck to whoever does business with these people. You stole my deposit money and kept just enough documentation to act like your legit. Great work.

If I could give less than a star I would. I wish I would have seen these reviews prior to using this business as our property management company. We have had a very hard time dealing with Sandy. Misled, no call backs, no email backs, etc… We are military and live across the country. Nickled and dimed to death on repairs. Crazy that our house was fine while we lived there but falls apart once we rented it out? Most recently we had a conversation regarding what happens if we get orders back to WA and how to move back in our house. We were told to give them at least 20 days notice and they would help the tenants find another rental. Now it’s really happening and we are being told we can’t move into our house til beginning of Feb! She has no memory of the conversation prior, conveniently. I can’t wait til this nightmare ends.

We rented a Park 52 condo in North Tacoma for a year. We had a good relationship with our property manager, LJ, during our lease, although maintenance services were pretty unresponsive. Upon move out we cleaned the place very well and hired professional carpet cleaners as the lease specified. Our property manager told me that the place looked good and there was no damage, although she found a few crumbs in the drawer. They then wanted to take almost $ 400-​$ 500 of our deposit for cleaning and a second carpet cleaning. We fought this because it is against tenant laws. They kept a couple hundred, but returned the rest because they felt a judge wouldn’t rule in their favor. Their policy on security deposits is very unethical and borderline illegal. We had photos and emails to support our argument, but it shouldn’t have come to that for a place we left in great condition.

Take your money and time to a more reputable organization!
From a homeowners perspective, Park 52 might conduct its business up to standard simply because they are in agreement to the mange property and disburse funds back to home owners. Legally owing someone usually makes an individual more receptive.
From a tenant experience, our experience with this company has not been up to par.
First, our property manager, Sandy D., was unable to manage the tenant upstairs, who were constantly partying and several loud conversations about the drugs or pills were overheard through the ceiling. My six year old son would complain when the neighbors came home and how loud they were. We informed Sandy D. of the upstairs neighbors obtrusive behavior and she instructed us to inform her every time they are obtrusive past the «quiet time». After three or four instances of emailing Sandy, she let us know the tenants have been evicted. This was amazing being that I have depression, anxiety, and already had trouble sleeping, so I could look forward to living comfortable, Wrong!
Sandy neglected to inform us that she changed her mind on the eviction because the upstairs single guy, so state, begged to her to stay and that he would not be a problem. So for two months, we were waiting and still be subjected to the tenants behavior, thinking they would move out eventually. Finally, one early morning at 3 am, the tenant above was quite loud and I could not take any longer so we decided to break our lease. Also, to note, we had to wait a whole month without a properly working shower, using a bucket to wash ourselves and the property agency did not check in once to mention how the part is on its way or any feedback.
We successfully broke our lease and found a new property within the agency to rent from but the problem with Sandy continued even though we got a new manager for our different property. The contractual agreement states the deposit is to be returned within 14 day and Washington State laws states the same provisions. Sandy D, took over 65 days to return our deposit and nickel and dimed us for everything she could. In the event, the deposit should be with held, a letter of retention needs to follow. No such letter followed, Sandy stated that she sent it but it not end up at our current and even if she sent it to the previous, it would have been forwarded in the mail to the new address. Note: Her excuse was that she left it in her desk and was still waiting on a bill even though the copy work orders she sent us were completed on 3÷12÷15. If the work order was completed in March, why are you still in May waiting for the bill?
She charged us for burnt out light bulbs that were burnt out upon moving in and were supposed to addressed by her being we were moving in and everything should be properly working. This also constitutes as normal wear and tear and therefore we cannot be charged by it. There was a slight ding, not a hole but ding in the door and were charged over $ 220, not including labor for it to be replaced even though the same door can be found on Home Depot for about $ 50.
Landlords should not be able to profit from bad management practices and that is why laws are in place. When dealing with this organization, it is not wise to be legally immature, so read up on your Washington State tenant laws. This organization has constantly demonstrated to possess little of couth, principal, and standard. Go to a different property agency or buy a house.

Absolutely horrible. Don’t even waste your time applying. If you do not have good credit they will deny you before reviewing your references, rental history, or income.

I was disappoint to discover that the 3 bedroom, 2 bathroom house was actually a 2 bedroom with a den. Park 52 falsely advertised it as a 3 bedroom. Their poor reputation and complaints about the lack of professionalism was accurate. sandy was our contact at the office and refuse to do even the simplest of things to the property like painting walls that were dirty and getting stains out of a carpet. she justified it by blaming it on the owner. I recommend that nobody do business with this company

Ok honest review no bias. I still live here but certain things erk me and this last one was enough I felt like writing a review finally.
I live at phillips road the pointe. Apartments are nice but imo overpriced for what you get. We are paying 1017 $ for a 2/​2, which the price has gone up from 970 when we moved in thanks to the utilities, not park 52 fault, but I’ve had a work order for my broken dish washer for 2 weeks now no reply. They DID build the rest of the fence I requested to stop the drifters from passin through so good on them, but the parking is fucking awful. I think for this price the high end apartments should get at least ONE reserved spot. We have 8 big spots for 4 apartments, which the lower end people always park in for the space. I’m not paying over 1k to park half the complex away by the landlords place that has 14 spots no one parks in because a whole 4 people live over there. One reserve spot won’t cost them and for no assigned spots no covered spots only 2 washers and dryers per half the complex stop being so damn cheap. The cabana no one ever uses there’s nothing there. Make guest parking over there with all the empty spots and let the people paying rent have theirs. Spray reserve on the little stoppers in the spots AT LEAST we deserve them for paying 350 $ more then the rest of the place. But with a whole 2 out of 5 stars on most park 52 reviews they have issues it’s obvious. If more people read these maybe they’d grasp it and live elsewhere. For the costs you are not getting really anything. They do charge you for a reserve sign but it should be part of the total rent. ONE.
This was just my rant after having my spot stolen for the 30^th time and my broken stuff. First world problems I know but it seems fair doing it this way. If I was in charge I would, so easy. Plus the doors are easily kicked down being made of paper and strangers walking around suspiciously, which is why we moved up stairs after having our stuff stolen off our porch a few times one by a neighbor I know for sure the rest just passer bys.
The land lord is a nice lady I have no problem with, the company up top is just cheap about certain things except the fence I again thank them for. I’m just really butthurt about the parking situations and small utilities like laundry room. Also trash can be a problem as the truck driver drops half the trash and leaves it plus other tenants are pigs and leave theirs everywhere.

We moved to Tacoma from out of state and had only one day to search for a place to live before flying back out. We met with a property manager who was very unfriendly and rushed us through the two houses they showed us.
We picked one of the two places and drove cross country. On the day we arrived they gave us a code for the lock on the door… and gave us the wrong code. It was pouring rain and we were just standing there as the office was closed. We finally found an after hours emergency number and they gave us the right code.
Our lease included yard service however it stopped and we reached out asking what happened. They never responded back so we paid for yard service that should have been included but we couldn’t reach anyone. Three months later they finally emailed back and said they would work on it but we were out all that money.
Upon moving out we spent $ 200 on a professional cleaning service however they still didn’t give us our full deposit back.
We would have gone with another company if we weren’t in a pinch and had done our research on this company first.

I own and rent out a condominium in Park Place Condominiums in Puyallup, WA. The address of my unit is 2122 7^th Avenue SW, Puyallup, WA 98 371. There are a total of 30 units in the Association, and 4 of them are currently renter occupied including mine. The Park Place Condominium Association has a contractual agreement with PARK 52 Association Management to manage our Condo Association. PARK 52 is paid a monthly fee to manage the development, and the cost of that operating expense is shared evenly with all 30 home owners. PARK 52 has been managing the development for at least the past 5 or 6 years. Yesterday I received a letter from PARK 52 indicating that they want more money for managing the development since they have to do more work due to the rental units. The letter indicates that they went to the Association Board and requested they approve a «Rental Management Fee» for the 4 existing rental units. This fee was then approved by the Association Board in the amount of $ 25.00 per month per rental unit. There was not other information provided to substantiate their claim for this increase in fees. I strongly fee this was an inappropriate attempt by PARK 52 to increase their fees on the backs of 4 homeowners. They inappropriately used the Condo Association to increase their fees by charging a few, individual homeowners and not the entire association. If they are not getting paid enough, they should have re-​negotiated their fees with the Condo Association and any increase would be shared by all homeowners just like every other operating expense. I strongly feel this is an unethical business practice and violates my rights as a homeowner, landlord, and condo association member. What will stop them from doing this every year? I already pay another property management company to manage my rental (SJC Management Group). PARK 52 has overstepped their rights in getting the Association Board to force certain homeowners to pay additional «rental management fees» without justification.

Worst place I have ever done business with. Sandy their head director is sneaky and down right awful at her job. This place will literally try and get as much money from you as possible and has no problem never returning a phone call. I had heard many negative reviews before entering but decided to go anyways; worst decision ever. I have friends that work for other properties and they claim park 52 is a complete joke.

If you read nothing else after these words, heed them: STAY AWAY.
Seek housing elsewhere. Seek rental management elsewhere. Revisiting nearly three years later, as I am finally clear of this god-​awful company. Yes, I felt strongly enough to actually edit a review from 2012. You’re welcome. If I could award zero stars and a penalty, I would.
I’m going to take on a second job as a dentist, because dealing with Park52 is like pulling teeth. It took MONTHS and a complaint to the BBB to get a final estimate for the costs to repair damages to the house when we cleared. Every single interaction took over a week. On at least one occasion, over a month. On a my favorite call, I had to listen to some rude fool in accounting talk over me when I demanded the return of an extra $ 2000 I accidentally paid for the next month’s rent. (I’m not a lawyer, but I’m pretty sure that taking money for services not rendered is called theft.) But they can afford to run down the clock and grind me down, because they have the money and the lawyers. It’s clear, some of the delays were from spite. Others were because one person went on vacation and no one else could step in. Still others were probably simple incompetence – some repairs weren’t even ordered until 60+ days after moving out. Unacceptable.
I have younger kids and dogs, as well as a 70-​hour a week job, so yes, the house needed touch up work inside. We asked for courtesy inspections so we could make easy corrections (mostly young kid-​damage and a scratched up section of the high traffic area of the hardwood floor). Shelena would call and say she was ready to come to the house – in a couple of hours. I’m at work, and my wife has plans. No, you can’t come over without us because the dogs are there, and that defeats the purpose anyway. This happened at least twice. She was also rude to my wife (who happens to speak three languages – of which English is the third) and her friend when she finally got to the house. In 14 years, I’ve never once seen my wife pick a fight or get worked up. If anything, I’ve urged her to get more firm in her dealings with people. That right there says a lot about you, Shelena. You basically talked over her and blew off her requests to explain what you were talking about or why you were going to charge us for repairs on specific items/​areas because she’s not a pro in the English language. You’re a small, crappy person. That’s as polite as I can be.
We got a «legally sufficient» «preliminary deposit report» that was literally some round numbers scrawled on an invoice which somehow added up to the security deposit plus an extra month of rent I accidentally paid when I didn’t contact the bank in time to cancel auto payment. Seriously, it was that poorly done. W for hardwood damage, X for carpet and paint, Y for yardwork, Z for blinds. Oh look, what a coincidence, it adds up to the money we already have from you.
142 days later, after whittling away all the wear and tear and BS (carpets wear out, and they weren’t great to begin with 3+ years ago; the paint was bad when we arrived, and we noted it upon move in) and the bogus charges (I didn’t make the hardwood flooring shift, the appliance refurbs were bogus, the yardwork was put in to round out the estimate) and the math errors, I finally received an invoice for less than half of the original invoice and less than ¹⁄₅ of the preliminary estimate.
TL/​DR: Worst experience with any company, ever. Park52 even beat out Chrysler’s shady dealings on a lemon law vehicle, which I did not think possible. Congratulations, you’re first at being worst, Park52.
ORIGINAL REVIEW from Fall 2012:
Hey, if you want to go with a company that is completely unable to return a phone call or answer a question the day you call, then you’ve hit the right place. I should have known better, but with the requirements I had for renting a fenced, dog-​friendly house with a garage in one particular neighborhood at the height of the military move season on short notice, Park52 was the only choice. I wish it had been otherwise. As it was, it took so long to close the deal on the house that my kids started attending school from a hotel for the first few days.
The people are friendly enough, and they seem to be pretty hands-​off most of the time. That’s nice for renters, but if I owned a house getting this little attention, I’d be concerned. I know the paint job from the leaving tenants was atrocious, and we spent a lot of time annotating that on the inspection when we moved in.
Routine maintenance requests get an inordinately slow response (two weeks to replace a microwave?), you have to call multiple times. Never – NOT ONCE – have I ever actually received a call back when I was told that someone would call me back. That’s my #1 peeve for customer service, and Park52 nails it neatly. Oh, and as someone else noted here, their deposit /​application fee stinks.

From a property owner’s point of view these guys are first class. We’ve had Park 52 manage our Tacoma area property for almost ten years and have never had a problem. I would highly recommend them.

HORRIBLE CUSTOMER SERVICE. Everyone i have talked to about this place agrees. I should of listened before i moved into the property. It wouldn’t be as bad if they fired everyone that works at the office and hired people who actually want to be working instead of what they have now.