New Era Cleaners & Laundry

WORST CLEANERS EVER!!! Overcharged for cleaning. Ruined my $ 600 leather skirt and then refused my claim for damages. Overpriced and inexperienced. DON’T EVER COME HERE! YOU WILL REGRET IT.

Awesome. The only place I use in Tacoma. I do a ton of shirts there and have many jeans hemmed there as well.

I had been using this cleaner for the past two years. And while it was never a place I’d call excellent it got the job done.
That was until I brought a dress in that I had worn only twice. I had noted a smudge in the front of the mostly white dress which they tagged. When I picked the dress up, the smudge was gone, but 8 new stains had suddenly emerged on the back of the dress making it unwearable.
I asked for it to be cleaned again. They reluctantly did so. When I went to pick it up, the stains were still there AND they wanted me to pay for the cleaning. After an incredibly difficult back and forth with the Seattle headquarters I was able to at least not have to pay for the cleaning, but they refused to admit they ruined the dress. Which they actually did!
Worst customer service I have ever experienced!

I received a shirt back after «cleaning» with dark spots on it. I returned it for recleaning. I returned to New Era many times to pick up the shirt, but they claimed they could not find it. I was asked to wait while they searched. After a very long time the shirt was still not found. I filed a claim for reimbursement. I finally received a letter from the owner telling me that after talking with counter personnel and searching for the shirt, he had come to the conclusion that I had never submitted the shirt for recleaning. Claim denied. — In fact, when I had returned to New Era many times to pick up the shirt, 2 employees explicitly remembered my having returned the shirt for recleaning. — Now comes the kicker: last Saturday I received a call from New Era that that my shirt had been found! When I picked it up there was no apology from anyone at New Era. I had returned the shirt for recleaning months before the shirt was found. — I advise that you stay away from this establishment.

I’ve only had positive experiences here and have been going here about 2.5 years. Many of the negative reviews highlight bad customer service, but I’ve only experienced smiley, chatty, kind workers (maybe the occasional without a smile). They’ve always been kind and engaging to me. Once, a blazer of mine returned without a button, and they caught that before I even came in the store, had me choose a replacement button and immediately fixed it on the spot (obviously, for no charge).
Additionally, they email you when your clothes are done (convenient!) and you earn points for credit towards cleanings. I very much appreciate that they are open on Saturdays, too; the cleaners I’d previously gone to was not, and it’s nice to have the flexibility with a busy work schedule.
The only thing I don’t like is the parking lot, which is small and although there are always open spots, people come in and out the entrance and exit without regard for the painted arrows and I feel a bit concerned about backing up into someone due to the close quarters. Not a big deal, though, especially in the Proctor District.
I would definitely recommend this place!

DO NOT GO HERE if you like your clothes without holes! They use safety pins to attach their inventory tag– fine, BUT they attach the pins directly to the fabric, making HOLES in your beautiful expensive blouse & pants. WHY, WHY, WHY would you do this Dry Cleaner Person when you could have attached it to the designers clothing tag (located directly underneath where you pierced the blouse)? This lack of professional care shows gross incompetence and NOT worth the convenience of your location. If you’re thinking of going here… YOU HAVE BEEN WARNED.

DO NOT GO HERE!!! This place has some of the worst customer service places I have EVER experienced! I had one of their coupons they had sent me in the mail… took my items in, they informed me no, they couldn’t use that coupon on that order. Fine, kept it for the next time… with correct items. Next time comes, I take it in… they take the coupon, staple it to the order… says I will pay when I pick it up. When I went to pick it up, they had divided my order (!!!)…nulling the ability for me to use the coupon. When I asked for the coupon back, so that I could use it the next time, they told me they didn’t have it anymore, had thrown it away. The young lady behind the counter said she was sorry, didn’t know what happened to it. She took my phone number & email for the manager to contact me… but, shocker… they never did. This place is just the worst… expensive, no customer service… don’t go here. They act as if they have a monopoly on the dry cleaning market (perhaps they do…) but I will take my items ANYWHERE but New Era!!!

The first time I went to New Era, to drop off drycleaning, I was the only person in the store and I still had to wait, and was treated like they had better things to do.
When I went in to pick up my items, I walked in before another person, they had two registers open, and they helped the person behind me first, even though she (the woman behind me) pointed out that I’d come in before her. They said, «oh, that’s okay, come on over.» I assume she was a regular.
This means, however, that I will NEVER become a regular, or even a returning customer.

After discovering the back of my closet had developed a mildew issue, I discovered one of my suit jackets had also taken on a very serious mildew issue. When I took the jacket in they were very honest that there may be permanent damage, but they would do what they could. A few days later I received an email saying my jacket was ready and when I picked it up it was as good as new!
I will be using New Era in the future!

Our clothes took longer than promised… and BEWARE they write your name on your clothes with permanent marker. PERMANENT MARKER.

This place has given me the worst customer experience OF MY LIFE!!! I have never even written a negative review of anything before, but I will write it now. I had a coat that I loved, and sent it to be cleaned. It came back without its belt, and without the belt that is attached to the back, it looks completely different, and is pretty much unwearable. The clerk, who has never been friendly, did not apologize and treated me like I was stupid when I filled out a complaint form. Needless to say, I will never come to this place again. I have been getting my clothes and coats cleaned there regularly for the past five years, and I don’t know why, because while before, they did get the job done without messing anything up, the customer service itself was NEVER good. I was always left with the impression that somehow I was insulting their sensibilities or hassling them by giving them by business.

So far so good: professional, timely, & the email notification when ready for pick up is nice! They also have a nifty night-​time drop box if you need to drop after hours. Reason for 4 stars is that they’re PRICEY! $ 2.90 for just laundering a men’s button down!!! $ 6.75 to dry clean a men’s button down!!! Not to mention some fees they tack on to that… When I get a chance, I’ll find an option less expensive.

Well they get the dry cleaning done so they get one star and I will give them another for the convenience of emailing me when it is done, but that is about it. I have been in the store 4 times now for 2 different services and have yet to see them be at all friendly, helpful or informative.
Their rug service was especially bad and I would not use that again. One woman offered me an extra cleaning option that she could not explain or advise on why I would need it so I skipped that. Then when I got the rug back and it still smelled they told me I needed a different extra treatment that they had not mentioned or explained. In the end I would have been better off tossing this rug and buying another!
If I can find another Tacoma dry cleaner with people I can understand and that are friendly I won’t be coming back! But that seems to be a challenge!
I am especially eager to find a place that will use my reusable hanging bag and have customers bring back hangers! We have gotten better about bringing bags to stores and cutting down our trash, but when it comes to dry cleaners plastic bags and wire hangers seems to be the only option in Tacoma. New Era told me it was not possible for them to use a my reusable bag, but if they can do it in LA and NYC I am not sure why it is impossible here.

I had a few pairs of pants hemmed and cleaned here. They get the job done, nothing spectacular. Usually takes a few days for a hem, which is fine, I come in Monday, pick up Thursday. But the person after me was able to pick her pants up on Wednesday. They also can never find me in their system, so it takes a few minutes extra each time for her to ask my name, phone number, address until they finally pull me up and can get my pants. Exactly what I expect at a dry cleaners but nothing above and beyond.

I dropped off my Burberry raincoat to be cleaned and repaired. Sadly when I picked it up. The fabric was now dull, the finiish on the metal belt buckles were ruined and I now had the joy of feeling the seam on the pocket they repaired on the inside!

Drop em’ off dirty, pick em’ up clean and pressed. About what you would expect from any dry cleaning facility. Only here, it is usually without a smile! I don’t know if I stink or look like I don’t fit the neighborhood, but these folks always look so somber.
If this is the worst of my problems…