Genesis Automotive & RV Repair

Requested a quote to replace the canvas on my tent trailer. 4 days later I received a call back quoting over $ 2,000. After a little research online I found that there are only two manufacturers that produce these replacement canvases. Both sell to the public and both quoted me approximately $ 950. I appreciate them looking into this for me, but that is one heck of a mark up.

I would recommend Genesis Auto & RV without reservation! This is the most honest and knowledgable shop I’ve found during our travels. They quickly diagnosed our axle problem and adjusted it so we would be safe on the road. Not only did the fixed us quickly they allowed us to stay overnight in our RV due to our unique circumstance of traveling with 13 dogs! You won’t find a more reliable service shop in the area! I wish these guys were near my house in California as I would use them for all my auto and RV needs!!!

Great shop helped me with a Land Rover, slipped sleeve in my engine helped me out, didn’t charge me anything thankfully. Great customer service and great people!!!

Every time I bring my car here I am always treated with respect and my car is top priority! I have never had any problems after I leave and my repairs are done in a timely manner. I would recommend this shop to anyone needing car or RV repairs! Thank you Genesis Team!

The ship was able to see me on short notice and treated me and my family with respect regardless of the age of my rig. They were honest with their entire assessment of my rig but didn’t push do to more maintenance than we asked for. I highly recommend this shop if you want quality honest work done on your rv.

Called in and inquired about a price to flip the axles on my fifth wheel, I was quoted a price of 440 went in and the service writer was talking about replacing the axles, I had to explain to him i wanted them moved below the springs instead of above. No problem price would be the same, I needed to pick up the trailer on Monday, this was Tuesday I took it in again no problem. Needed the electrical system checked got a price range. Got the quote, explained i would be in Canada and wouldn’t be available via phone but to please email again no problem. Thursday comes and my phone is blowing up with calls from David, however no email. Hmm looks like email is a problem it took 3 times just to fill out the new customer information wonder how many times it will take for email. I spend the 30 dollars for the international phone plan and call back. He tells me they are getting ready to check the power inverter which i explain AGAIN is not the problem since i just replaced it the day I took it in and it is either the Generator or the AC since the gen wont run the AC. I inquired about the axles and he told me they were working on them as we speak. Friday again a handful of calls but finally an email. I call back and am told he price for the axle flip will now be 800 dollars instead of he 440 quoted hmmmm. Then i am told the generator is the issue and will need to be pulled out and a blockage removed since it will run when the cover is off sounds like a filter issue to me. No it will take a 500 dollar repair to remove the generator and remove the blockage, I ask what have you found on my extended service plan will they cover that? He hasn’t gotten a hold of them yet after all its only 3 days since i dropped it off and need to pick it up on Monday (they apparently don’t work Sat and Sum) whats the hurry? I decide i don’t want to do business with someone whose quote nearly doubles again Im curious how they intended to get the work done by Monday. I email back this and tell David I will pick up the trailer on Monday. I find out the price to check the generator is going to be 226 I asked to see the original quote and the full diagnosis since i am being charged for it, no surprise the original has come up missing. I do get to look over the diagnosis and find the tech worked for just under an hour and did make adjustments to the output. i ask about the shop rate and find it is 150 /​hour and inquire as to why they are charging me 226 for labor if it is under an hour. Finally he relents and admits to making a «mistake» and changes the price to 150/​hour and i leave as he is telling me he is sorry i didn’t have a good experience. Upon getting home i figure i will take a look at the generator and see about this blockage i start up the Generator, the Ac, the microwave and tv and low an behold the stuff doesn’t shut off that’s amazing the blockage seems to have miraculously disappeared. In the end i feel the 150 I paid fixed the Generator so i feel like that is a good value, however David told me it would be 500 dollars more to fix it, sounds fishy to me. Then the inability to communicate through email which meant i needed to sign up for the international phone plan was hard to take. The price jump of nearly double to flip the axles. This was because it needed the shocks replaced not sure how it was going to take another 2 hours in labor to change out 6 shocks that needed to be disconnected anyway to do the original works makes sense. In closing i would strongly recommend to avoid these guys this experience has been every cliché for a poor repair experience.

Excellent place! I broke down in my RV on way to CA and they got me back on the road better than new. Genesis was friendly, quick, honest and knowledgable. They gave me a free loaner and communicated the different options for repair and stages of progress very well. I highly recommend them!

I have been a customer for nine months and the whole «front desk» Service Writers have quit or left?
This is my second RV and I brought it in for some specific service and mechanical issues. The mechanical service done was excellent. They are very busy this time of the year and wait times were OK. I was not in a hurry. They knew that too and did their best to accommodate.
One thing that I asked for again and again… a broken switch on the passenger side seat. I showed it to the service writer. The next week the service writer quit and we had to go over the work again and everything put down to be done. Again I said the switch was broken.
When the coach was almost ready, we talked on the phone and again I had to ask about the switch that was broken. They had forgotten to do it. So they charged and hour of time to have a mechanic «look at what’s wrong with the seat». The mechanic didn’t even see the broken switch and said the chair had a slight problem with the foot rest. So when I went to pick up the coach… here it was… I took the owner out to the coach and showed him the «SWITCH». Yes… it is broken. No kidding?
I would have given 4 stars but they really need to «fix» the communication understanding between the RV customer and the service writer and more importantly how the work is written up and assigned.
Also there was paint damage on the side of the coach that I wanted estimated and every time I called and even when I went to get the coach I was told an excuse why it wasn’t done!
They said they would do it and contact me… I hope so but really don’t think they will. I had over $ 2000 work done.