Frugalities

I found this place from an online crafting board. They were offering scrapbook & rubber stamps for a percentage off the retail price. The percentage goes up or down every day. On the day I ordered, it was for 49%. Shipping is exhorbitant. I paid about $ 10 for regular shipping but the stamps and brads were cheap so no biggie right?
Well I got a shipping confirmation from them and one item was missing (they are not very obvious about this considering they buried the info in the bill) but I was charged for it.
I wrote an email to them (because, apparently, they don’t have a phone number!) asking that they credit the amount ($ 2.70) to my credit card account. I get a vague email back saying they will credit my «account.»
I wrote again to confirm whether the account was my cc but I never heard from them. Yesterday, I got my cc bill and the full amount was charged. I also checked w/​the cc company and the credit isn’t there.
I emailed them again and am now waiting for an answer. Yeah the stuff is cheap but it’s not worth the aggravation (yes the item in question showed up as «available» online!). Two stars for the cheap craft items but no stars for service.
I know I’m complaining about $ 2+ but it’s the principal of the matter!