This was my first visit to this Lowe’s location. I was going there to exchange a pair of Kobalt bolt cutters that had just had it. Lucky for me, Kobalt(Lowe’s brand) had lifetime warranty on their tools. I walked in, went to grabbed the same pair from the shelf and headed for customer service. The customer service representative was very polite and was happy to help me. The total transaction took maybe 5 minutes and I was on my way. A pleasant first experience for this store I would say. I am sure I will be back again at some point! Never underestimate the value of a lifetime warranty. You never know when you’re going to need it. Thank you Lowe’s! You have a returning customer in me!