I have used Kost and this location over the past few years simply because I have a company car and this is a facility that is approved for maintenance. In the past, I have had a good experience with them. I went mid-December 2013 and had a bad customer service experience. I called ahead and told them what I needed and that I would be dropping my car after hours. They said to use an envelope in the night drop box and leave the keys in it with a list of what needed to be done. No envelope in the box when I arrived. I called the next morning to review what needed to be done and see when I could pick it up. I spoke with the same person that I spoke with the prior day and he already had it started based on our discussion the day before. I was impressed with that. He was just awaiting approval on the new brakes. He said he would call my fleet company and call me right back to let me know when it would be done. Well…a half hour before they closed, I decided I better call. I spoke with the same guy who said that it had been done. No call to let me know this, so how was I to know? Again, I had specified that I had plans and wanted to determine if it would be done by the end of the day when I had called in the morning. Once I confirmed it was done, I went to pick it up. Same employee again and he said that because it was a Saturday they could not provide me with an invoice. It was too late in the day to print one. I could stop back by on Monday, if I wanted one. I thought this was strange but I was fine with it. I was kind of turned off by all of the above but was willing to live with it as it is the closest approved facility. THEN…approximately 2 weeks later significant problems with my vehicle. The area that they worked on. Thankfully, we noticed a noise and decided to pull off the NYS Thruway to check it out. If we had not, I think the chances that we were involved in an accident were pretty good. I will NOT return to Kost again.
Bijo C.
Place rating: 5 Syracuse, NY
i saved $ 100 on tire and install compared to couple of places around me. i love it. Shitty part i blew one more tire the next day running over a nail and the money i saved, i put right back into my car. lol
