Plumbed To Perfection

My experience with this company was nothing but positive. I have used them twice now and wouldn’t hesitate to do so again in the future.
I originally called Plumbed to Perfection because the pilot light on my gas fireplace wouldn’t start. Another company had come to my home and diagnosed the problem as a bad gas valve that needed to be replaced for an exorbitant price. For a variety of reasons, I was uncomfortable with that company and called Plumbed to Perfection to get a second opinion; I am glad that I did.
Based solely on the make/​model of my gas fireplace that I told them over the phone, Nikki and Jimmy knew that it was highly unlikely that my gas valve was bad. They came to my house, diagnosed and fixed the problem (it turned out to be water in the gas line — nothing actually wrong with the fireplace at all!), did general maintenance and cleaning of my fireplace, and educated me about the unit in my house (it was already here when I bought the house, so I didn’t know anything about it). I couldn’t have been happier with the experience; they are a class-​act with great customer service.
Fast-​forward 2 months: I had a slow leak in my basement right under one of our bathrooms. I called Plumbed to Perfection again. They were booked and unable to get out to my house right away, so they offered to refer me to someone else if I couldn’t wait a week — which speaks volumes about their customer service. I could wait, however, so I did. Jimmy came out and replaced the wax ring under my toilet. Due to the do-​it-​yourself workmanship of the previous homeowners, he had to use two wax rings instead of one to get a tight seal. He noticed that the flapper in my toilet was warped as well and replaced that too. He explained everything to me, and I appreciated the fact that he took the time (and extra materials) to do the job right. I could have seen a lesser-​quality company simply replacing the one ring and calling it a day, after which I would have, over time, ended up in the exact same situation as before with a slowly leaking toilet.
Bonus: I have a dog who gets excited and all up in your business when new people come over to the house. Nikki and Jimmy are both good with dogs and would pet her, which helped her calm down. It’s always a bit of a pain to have to lock the dog in a room when people come to the house who are afraid of dogs.
In response to the 2 negative reviews written previously. Nikki, who does the scheduling, was always very polite to me. However, you do have to be flexible, timing-​wise, on the day that you request service. This is literally a 2-​person, husband and wife team, they don’t have multiple technicians that they can send out to meet you during a pre-​specified 2-​hour window (If you want that, call a big company like Michael & Sons). They put you in a queue, and complete one job before moving on to the next, scheduling for this is not an exact science. Nikki always called the night before to confirm that they would be coming the next day and she told me where in the queue I was situated (so that I could generally expect AM vs PM). She also always called me when Jimmy was on his way to my house, giving me an approximately 30-​minute heads up before he arrived. This system doesn’t work for everyone, but if you have the flexibility in your schedule to be home, Plumbed to Perfection provides high-​quality service.
Also, lest you should think that I am the one crazy lucky person who has had a positive experience with this company: I found them on Angie’s List, not Unilocal (which I’m thankful for, because I wouldn’t have hired them based on Unilocal reviews). As of today, they have 135 reviews on Angie’s List, 90% of which are As.

I had a very, very bad experience with these people. Surly and rude. I had to ask them to leave my house. Do not hire them.

The owner has poor communication skills, poor scheduling skills, and can get extremely defensive. They never did work for me because they were extremely vague with their timeframe for the day of service (even though I asked them to be more specific) and then called at 7:15pm at night saying they wanted to come. I was going to let them still come, but then cancelled because the owner was very defensive and unapologetic on the phone for being so late. Basically, she yelled at me saying that 7:15pm was «late afternoon». Sorry, to me 7:15pm is evening. After being yelled at, I didn’t want to deal with that type of person. I’m sure they provide great service, but I don’t want to deal with a contractor that will be rude to me.