Tires Plus

This place used to be a franchise for the Tires Plus chain until they lost their license. The owner and staff and liars and cheats and will use every trick in the book to take your money.

I’ve had two experiences with this place. First was a purchase for a full set of tires over a year ago when it was Tires Plus. They price matched and took a bit off of the next best quote. Installed in a timely manner and tires seemed balanced. They forgot to reset the TPMS (tire pressure monitoring system) but a lot of these places do that. They reset it when I brought it in promptly. Not bad. Great tire price and good enough service so I decided on them for a major maintenance work that included alignment, tranny flush along with the standard oil change and rotation a couple of months later. BIG MISTAKE.
This service that was scheduled through appointment took two hours longer than estimated. If their estimate was accurate, I would have dropped the car off. Instead, I waiting all afternoon. Their excuse was that they were short handed when one of the mechanics didn’t show. Fine. I’ll give them a pass on that.
It’s the shotty job they did with the car that’s the major issue. After I drove down the road about 2 miles, I noticed the tranny slipping. I pulled over and also noticed smoke coming out from under the hood. I drove right back to them. Since they started servicing other customers «short handed», I had to wait yet again for someone to look at my car. After another two hours, they finally took my car back and said that the trans fluid wasn’t properly filled and that the oil was spilled over my engine. My car smelled like burnt oil for a week and I was afraid that there was permanent damage to the transmission. They said sorry. I asked quesions like «what happened» and for the name of the servicing mechanic. They denied to answer any of those questions and seemed disinterested addressing me at all. I know the face of the mechanic but never got his name. I thought their names were written on the service report but not here. No refunds offered and also was denied for when asked. Fine, clean it up and let me get the heck out of here. Keep the $ 300 but if there’s any permanent damage, a legal action to follow. Luckily, that wasn’t necessary. I took the car to a mechanic who cleaned up the oil pan and check the tranny which he thought was ok.
I don’t mean to slander this place; just sharing my experience with them. I hope they do a better job as Tires and More now but I will not be the one to find out.

I agree with the previous review completely. My appointment was for an oil change and tire rotation/​balance. I promptly dropped my car off at the scheduled time of 12pm and walked up the road for some food. When I returned just before 1pm my service had still not been completed. After about 20 minutes of waiting there in the lobby I returned to the front desk to learn the work was complete but they never informed me. I had been sitting in the lobby for almost 20 minutes longer than required. Additionally, there were comments on the documents that indicated I «Declined» some sort of checks which I had not. When asked about these comments the employee stated he did not know why they were there and assured me that all the work was completed even though my paperwork did not indicate so.
I WILL NOT BE USING THEIR SERVICES AGAIN!!!