Shasta Pools & Spas

The process went smoothly and the end result is beautiful. Our sales representative and our customer service representative were very helpful throughout the whole build. My only complaint is that our umbrella sleeves were not placed where we originally wanted them and we did bring them to the attention of Shasta on a number of occasions. This won’t deter from us using umbrellas or enjoying our pool, but we wish that they were placed where we wanted them. Other than that, it was a painless, if long, experience, and we were glad to choose Shasta to build our pool.

We gave a $ 500 deposit with the understanding that it would be returned if we didn’t qualify. We had NO idea that Shasta pools would go as LOW as to EXTORT that $$$ from us. We decided to go another route, and look at other estimates. We were told the ONLY reason they use the $ 500 is to ‘lock in’ a sales price.
According to the sale manager Paul, it is in the contract, which was NOT explained to us, by our salesperson.
Watch yourselves, and look elsewhere, or GET EVERYTHING IN WRITING. As they are not people of their word!

I only wish I could give this company 5 stars. The sales person was very friendly but after the contract was signed the problems started. I was told that they sub nothing out. I was told that repeatedly. They sub EVERYTHING out and there is very little over site. Also, there seems to be very little communication between the shasta employees. I had my pool built and landscaping completed last summer the heater never worked and blows my electrical box. In ground cleaning doesn’t work properly so now we have staining. They have been out 7 times to fix problems and have more to fix including draining the pool and acid washing the stains, heater still does not work. This was a very expensive pool and landscaping job that was done. I won’t even get started here on the problems with the landscaping sub. It would be too long. Im just hoping I will be able to swim in my pool this spring. I went with Shasta because they have been in the valley a long time and unfortunately they still are the better pool companies in the valley. I think the pool companies here need more competition and they would be forced to get it right the first time.

Loved our sales guy. If I chose a builder by friendliness from the salesman Shasta would have been it. Skip one of the gentleman in the family based business was wonderful to talk to. He tried to easy my concerns. With it being such a big investment I was really concerned about the poor ratings. Being a large builder and people being hard to please I was still open to possibilities. A guy we know who cleans pools even recommended them. Again just scared of the reviews.